Campbell Ford - Service Center

Transmission failure turns into multi-week ordeal Major transmission failure, 2 tow trucks bills, weeks in the shop, Unfortunately major body damage [rear passenger door, rear quarter panel and right Major transmission failure, 2 tow trucks bills, weeks in the shop, Unfortunately major body damage [rear passenger door, rear quarter panel and right rear rim] was done to my vehicle while at Campbell Ford, more weeks in the shop. The dealership was very forth-coming regarding this matter and provided a loaner vehicle. When I went to pick up the vehicle I found the paint color did not match, the door was leaking water, and the car was filthy and not prepped after weeks in the body shop. Campbell has given me a loaner which I appreciate. I am now on my third loaner. [C Max had a defective fuel fill neck (you can’t get gas out of leather shoes). The second had a “charging error, Service Rngine Now” warning.]. This was and is a perfect storm of things that can go wrong all stemming from a transmission failure on a 2012 Ford Focus. At this point I am out over $500, and I still do not have my vehicle, 6 weeks today. More

Jeff and his crew Service department always takes care of me. Hence The reason for always going to Campbell. I have been a Campbell Ford customer for over 10 years. Service department always takes care of me. Hence The reason for always going to Campbell. I have been a Campbell Ford customer for over 10 years. I have also purchased new and used cars at Campbell Ford. More

quality Arrived early for my scheduled appointment, was greeted right away, waiting area was clean, car was serviced and I was all paid for and out the door i Arrived early for my scheduled appointment, was greeted right away, waiting area was clean, car was serviced and I was all paid for and out the door in 30 minutes - Awesome More

Two experiences Toby was very helpful in the service dept and kept me informed. But I went to get my oil changed and they said I needed an appointment and when I left Toby was very helpful in the service dept and kept me informed. But I went to get my oil changed and they said I needed an appointment and when I left I read a sign oil change no appointment necessary the last time they changed my oil I made an appointment and was told it’s not necessary so I will have my oil changed elsewhere More

Body Shop Repair Dan assisted with ensuring the work in the body shop was completed properly. Manager never called back after calling and leaving messages twice. Tha Dan assisted with ensuring the work in the body shop was completed properly. Manager never called back after calling and leaving messages twice. Thank you Dan for making a bad situation good. More

Good repair result but extended lead times. Great initial sales experience with Erik! It took approximately one week to schedule a service appointment which was inconvenient. Repairs took Great initial sales experience with Erik! It took approximately one week to schedule a service appointment which was inconvenient. Repairs took two days but problem seems to be resolved. More

Prompt, friendly service every visit. I appreciate the reliable service Campbell Ford Lincoln always provides. The service staff are always friendly and go out of their way to keep my M I appreciate the reliable service Campbell Ford Lincoln always provides. The service staff are always friendly and go out of their way to keep my MKZ running great. More

Quick Service I had an appointment for a "Works Service". I arrived on time and within minutes I was having a cup of coffee and reading a magazine. Within 40 minu I had an appointment for a "Works Service". I arrived on time and within minutes I was having a cup of coffee and reading a magazine. Within 40 minutes I was on my way. Great job! More

The works I was impressed with the check in speed! My car was serviced quickly and came back cleaner from the car wash. My service record was reviewed and the n I was impressed with the check in speed! My car was serviced quickly and came back cleaner from the car wash. My service record was reviewed and the next service was scheduled for the fall. More