Camelback Ford

I had a pleasant experience buying my 2012 Ford Escape. The process from beginning to end could have been quicker, but overall a knowledgeable and very friendly staff. I will definitely recommend to friend The process from beginning to end could have been quicker, but overall a knowledgeable and very friendly staff. I will definitely recommend to friends and family. More

I was looking for a new Ford Fusion (knew exactly what I wanted prior to contacting the dealership) and requested an internet quote on the car. Response from Brian was very quick and price was very fair... wanted prior to contacting the dealership) and requested an internet quote on the car. Response from Brian was very quick and price was very fair.....only detail to work out was value of my trade-in (2010 Honda Accord). Arrived at the dealership and was greeted by Michael (Brian had informed me prior that Michael would be my salesperson) who was very pleasant. Test drove the vehicle while Brain did an appraisal on my trade. Sat down to do the paperwork with Michael and was made aware of the offer for my trade-in which was also very fair right out of the gate....no need to haggle over price of car or trade-in. Only negative I can mention is the amount of time it took to get me out the door with my new vehicle....arrived at dealership around 2pm and did not drive off until almost 8pm. Most of the time was waiting for finance dept. to get around to our deal as they were very busy that day (Saturday). I cannot place blame on them for this delay and am actually happy they were selling lots of cars and boosting the economy!!!! Thanks again to Michael and Brian....I will reccommend them to all friends and family looking to purchase a vehicle. More

I have had an excellant relationship with Krista Lashley in the service Department for a couple of years. Michael Kildoo was very helpful and made me feel comfortable with my purchase. in the service Department for a couple of years. Michael Kildoo was very helpful and made me feel comfortable with my purchase. More

I did not like the high pressure finance person. I was also incorrect information on transferring title to the vehicle. My salesperson was great though. also incorrect information on transferring title to the vehicle. My salesperson was great though. More

Most of the purchase process was quick and dirty (that's good!) and the personalization provided by the dealership was remarkable. They delivered the MKX to my drive way (only due to the fact that the one good!) and the personalization provided by the dealership was remarkable. They delivered the MKX to my drive way (only due to the fact that the one I bought had just arrived and had yet to be prepared for sale). More

recently I visited Camelback Ford for a recall on my vehicle I also have a different make vehicle and visit their service department frequently but the way I was treated here made it worthwhile between vehicle I also have a different make vehicle and visit their service department frequently but the way I was treated here made it worthwhile between the service advisors and friendly sales personnel I felt important.....and the cookies also helped More

As far as getting a good price, and the negotiation process, I couldn't have asked for a better experience. I purchased a 2010 used Hyundai Sonata. The price was significantly less than any other de process, I couldn't have asked for a better experience. I purchased a 2010 used Hyundai Sonata. The price was significantly less than any other dealership (and I spoke to quite a few). I saw the car online, submitted an inquiry, and received a call from Brock within 15 minutes. We negotiated the price down over the phone, but not quite to what my asking price was ($400 off). Brock told me he was confident they could meet my asking price, but I'd need to come in. I did, and they met my price without any haggling. LOVED THAT! I'm giving them a 4 overall though, because there were a few problems with the transaction. First, i was told over the phone that the car would be "almost new", and that they meticulously clean everything. When i got there, the car was dirty (outside and inside), but even worse was that it had a pretty strong smoker's smell. I told them I wouldn't buy it until it was cleaned up and the smell was gone. They assured me it would be done, and we set a time for the next morning to sign the final paperwork and pick up the car. It wasn't until I signed all the paperwork and gave them a check that I found out the car hadn't been cleaned yet! Not good. I called the Finance Department and told them to hold my check until I received the car (they said they would). After several calls back and forth over a few days, I was told my car would be ready on Monday morning (I bought it on Thursday morning). Apparently Jordan didn't realize that they sent the cars out to a different company to "bomb" them to remove the smoke smell. Anyway, when I finally picked up the car, I was very pleased. The smell was gone, and the upholstery was cleaned well. The car runs beautifully and I'm very pleased! The used car dealership (next door to new car dealership) was also pretty dirty and disorganized. What could have been done better? The car should have already been cleaned before they put it up for sale. Since it wasn't, the salesman should have known what was needed to have the car cleaned. Also the warranty was vague. I never received the 105 point inspection checklist (I asked, but nobody seemed to know who would have it). More

My purchase wad so very easy and fast. They were honest with me about everything. Troy was great and listened to my needs. And Kyle in finance treated very well. Brian was fair on my trade and my new Fiest with me about everything. Troy was great and listened to my needs. And Kyle in finance treated very well. Brian was fair on my trade and my new Fiesta. Thank you all. More

I recently bought a Subaru WRX from Camelback Ford and had a GREAT experience! Brock was able to help me find the car I wanted and made sure that I got a terrific price. Chris and Kevin in finance were ju had a GREAT experience! Brock was able to help me find the car I wanted and made sure that I got a terrific price. Chris and Kevin in finance were just plain awesome and made the process completely painless. Thank you guys for making this such a wonderful experience! More

The only reason I am giving this experience a 3 is because Aimee in service was so helpful. Day 1: I was having an issue with my Mustang so I brought my car into the dealership to get fixed. Aimee i because Aimee in service was so helpful. Day 1: I was having an issue with my Mustang so I brought my car into the dealership to get fixed. Aimee in Service was AMAZING!! But my great experience ended there. I dropped off my car after work around 4:30pm (mind you they close at 6pm) and was advised over the phone that they will have a shuttle available to take me home. I wait over an hour and finally someone offers to take me home. This poor Porter didn't know what he was doing. He said to me "the shuttle guy is supposed to come down and check if anyone else needs a ride before he leaves for the day, but I guess didn't today". To my surprise I was at least grateful to get a ride home, but I think that an explanation or an apology would have been great before I got in the car with this random Porter. Day 2: I get a call from Aimee in service, that morning around 9am about the repairs needed on my car. The price was MUCH more than I anticipated. I asked if trading in my vehicle would be an option since I was driving a Mustang and a more practical family vehicle will be needed in my near future since I have a little one on the way. Aimee eagerly said that she would have someone in sales call me. I expressed to her that since this is my only car I needed to act fast and either tell her to fix my car or I will need to be driving off in a new vehicle that evening. Around 2pm I still had not heard from a salesman. I called Aimee and she had someone call me right away. Mike in new car sales called me and was very nice. He gathered some information from me and said he would run some numbers and see if the financing was even feasible (since that was my main concern). About an hour later I had an Alex Padilla (I think that was his name) call me from used car sales. He said that Mike is busy and since I am interested in a used car he sent me to Alex. Alex is the cliche used car salesman from as soon as he said "hello". Saying phrases like "how can I get you in the door" or "how soon can you come down" along with the typical ambiguous responses when you ask a specific yes or no question. It didn't seem like he knew my situation or even what Mike and I had spoke about. I was immediately turned off. I called Aimee after I got off the phone with Alex and said that there is no way that my personality and his will work. She was very polite and said that when I come down after work she will personally walk me over and make sure I get put with a great salesman. I get there and she walks me over and introduces me to Peter. Peter is very nice and liked to chat. I don't feel that he completely listened to my wants, but was a great breath of fresh air from Alex's high pressure personality. Peter and I didn't find a car that fit my needs. I found one SUV that I liked in their sister company in North Scottsdale, but didn't have the time or the energy to wait to see it. I asked Peter if the financing is ok, because that was my main concern and he said that they would have to see what my trade in is worth. I was surprised because I have been talking to them on the phone since 9am that morning and my car has been there for over 24 hours. The evening was getting late so I said I just want my car back (it was still driveable) and you can run all the numbers and call me tomorrow morning with the details. He was very polite and said he would call me in the morning. I went back to Aimee in service (now 5:30pm) and told her that I just want my car back. She said give me a few min so I can have them put the center counsel back together. About 15 min later she comes back and says that all the tech's have left for the day and that they can't put the car back together. Luckily by this point I was not surprised. Aimee did act fast and got me into a loaner car for the night. Day 3: Morning comes and goes and no word from Camelback Ford. I leave a message for Aimee and see if my car has been put back together. She returns my call and it has been completed. She asked if I found a car, I said no, but Peter was supposed to call me this morning and I never heard from him. I think that my word got out there, because in the next hour I got 5 calls from Camelback! I am at work and I just received call after call apologizing for my experience. I appreciated that they may have felt bad or based on the reviews that I have seen this is probably something that they are used to. I got a call from Mike in new car sales apologizing for passing my off the day before, I got a call from Brian his manager confirming an appointment that I have with Mike for the following day (which we had never scheduled), I got a call from Scott in finance assuring me that I am "good to go", I then got a call from Brock the manager of used car sales pretty much saying "we screwed up and we want to make it up to you". He seemed nice, but I had about had it. I went in today to pay my $100 diagnosis fee (which I don't even want to go on about that) and asked for my keys. I drove my mustang straight to another dealership and purchased a wonderful vehicle. After 3 days of straight xx from Camelback Ford, I was in and out of a dealership where I was treated with respect, with a great deal on a car in less than 3 hours. Morale of the story is Aimee you were great and if it wasn't for you I am sure my sanity would have been completely lost. More