Calavan Kia West

I hate to give such a bad rating to the salesman Ifeanyi because he did his job well. The problem is with the rest of the team at Douglasville Kia. First, they sent the check to pay off my trade in late, so because he did his job well. The problem is with the rest of the team at Douglasville Kia. First, they sent the check to pay off my trade in late, so I was charged a late fee and extra interest that I had to pay to clear up the loan ($106). Then I went to get the tag for my car- and this is where it got bad. Douglasville Kia had given me a temporary tag for a car they had sold a month prior. I bought a new 2014 Kia Sorento on 3/9/13, the tag was registered to a 2012 Nissan that was sold on 2/15/13. Thank goodness I wasn't pulled over, because I would have been accused of stealing that tag and driving around an unregistered vehicle (Serious offenses). Three hours after I showed up to get my tag, Douglasville Kia finally recognizes that they made a mistake, but offers a sarcastic apology and no compensation for wasting more of my time, other than they will pay the $20 tag fee to get my tag. Noone has yet to reach back out to me from their management team. I guess they are too busy screwing up other people's paperwork. DO NOT BUY FROM THIS INCOMPETENT DEALERSHIP. They have great sales people, but terrible paperwork people. The girls who answer the phones are rude, and give you an attitude if you don't want to be transferred to a voicemail for the third time in a row. Terrible backend customer service, and that is a shame because the sales team is solid. My dad wanted to use this dealership to trade in his Sorento for a new one, but I told him my story, and he said "To xxxx with them." I have since sent three other couples away from this dealership, and all three couples went to another Kia dealership to get their cars. BEWARE: IF YOU BUY FROM THIS DEALERSHIP, IT WILL COME BACK TO HAUNT YOU! More

Ifeanyi Anigbo was the salesman that my family dealt with while car shopping. He was very pushy and rude. He kept telling us what car it was we wanted and showed us several vehicles that were not anything cl while car shopping. He was very pushy and rude. He kept telling us what car it was we wanted and showed us several vehicles that were not anything close to what we said we were looking for. We left without buying a vehicle but returned a week later after numerous calls from him assuring us the vehicle we wanted was still there. When we arrived back he told us the car we wanted had been sold earlier in the day and tried to put us in a different vehicle. When we were about to leave he told us he had something similar to what we originally wanted, and to our surprise brought out the same car we were told had just been sold ! They also changed the price of the car in the paperwork after we had agreed on a different purchase price. More

Excellent customer service. Very friendly and with a wealth of knowledge about the car We purchased. Worked with us on financial end of the purchase. Very professional yet, we felt at ease throughout th wealth of knowledge about the car We purchased. Worked with us on financial end of the purchase. Very professional yet, we felt at ease throughout the whole process. I will recommend this dealership to all my friends and family. Great job James and Jay More

Ed was very patient and very knowledgeable about the Kia brand. He helped us get a suv based on our budget as well as our needs we were looking for. I was very pleased with Douglasville Kia and the sales st brand. He helped us get a suv based on our budget as well as our needs we were looking for. I was very pleased with Douglasville Kia and the sales staff as well as the finance department. We absolutly LOVE our new 2014 Kia Sorento!!! Thanks so so much!!! ya'll are the best. More

Customer Service from Ed Jenkins was great! Very professional at all times. Mostley when i look to buy a product the friendliness of the employee and knowlege of what they are selling makes me seal professional at all times. Mostley when i look to buy a product the friendliness of the employee and knowlege of what they are selling makes me seal the deal! No hesitation what so ever! More

100 percent satisfied with Kia business and customer service . I look forward in doing business with Douglasville Kia in the near future. Thank you and God Bless Arlena D Drake service . I look forward in doing business with Douglasville Kia in the near future. Thank you and God Bless Arlena D Drake More

The guys that helped me were really nice and helpful. They answered all of my questions and then some. They also did everything they could to help me get a new vehicle that I just love! They answered all of my questions and then some. They also did everything they could to help me get a new vehicle that I just love! More

My experience was amazing with everyone at the dealership!! Everything was smooth! No running around or back and forth. I love my new KIA! The guys who worked with me were awesome! From start to f dealership!! Everything was smooth! No running around or back and forth. I love my new KIA! The guys who worked with me were awesome! From start to finish More

Mr. Anigbo was very friendly and professional. He respected our price range and never once tried to talk us "up" in price. He worked hard to make a trade in work for us that stayed in our budget. He respected our price range and never once tried to talk us "up" in price. He worked hard to make a trade in work for us that stayed in our budget. He was also extremely knowledgeable about the kia products. iwould recommend this guy to anyone in the market for buying a new or used car- as well as this dealership! More

I really enjoyed my car buying experince at Kia of Douglasville! From the monment I step foot in the door to the time that I left with my new Optima I was very please! James did all he could do to Douglasville! From the monment I step foot in the door to the time that I left with my new Optima I was very please! James did all he could do to make me feel comforable about buying my new car,along with all the other staff. I would definately recommened Kia of Douglasville to all my firends and family.Well done Kia!!! More