Cable Dahmer Chrysler Dodge Jeep Ram of Kansas City

See all other negative reviews Pete Macey pick up the phone every time you call. Ask him something, I can almost guarantee he'll tell you that, "yes, I can get it", "yes, it'll be Pete Macey pick up the phone every time you call. Ask him something, I can almost guarantee he'll tell you that, "yes, I can get it", "yes, it'll be a easy swap for the color", "yes I can get you that color in a day or two"; basically anything to drive foot traffic into the dealership. Quick background. I'm one of those guys that over research and over think before heading into any purchase over 1k. I was at Olathe Dodge the day before and found the car I wanted but I saw the extra discount Stateline Dodge website (extra 2k), I've asked Pete over the phone, he ignored the questions and told me to come it. So I did. Found out that the extra 2k over all the other dealers is for specific set of conditions that I did not qualified; okay, that's fine, I got suckered into the dealership, which was expected. Here comes the fun part, I was there for 3 hours and had my trade for valuation. I shared with them another dealership from the day before (Olathe Dodge offer and they are awesome). After 3 hours, they gave me the same car (yes, I've checked the vin #), they don't have the car in their lot and told me it would be a week to get it from the dealership I was in the day before and they jacked up the base price, provided me less discount and than told me it was like $500 off (because they gave me more on the trade) but they jacked up the base price and gave me less discount. Seriously, I gave them the offer sheet from the other dealer to work with and they told me they beat them by $500 when it was only like $50 some odd dollars. I'm not sure if that was finance or just Michale unable to do perform math. Anyways, Michael Reed rocked his fedora hat but if you asked him to do more than one thing at a time, he gets confused, or if you tell him what you really want, he'll tell you to stop and so he can finish his thought. He also don't know how to use the dodge.com site to build the car I'm trying to order. I hardly ever gave bad reviews but this was so bad that I had to warn others. I wasn't given the key back to value my trade in but no one knew where it was parked after I told them I didn't want to buy from them. So I went to service dept and they walked around the lot to look for my car. I felt like I was held hostage, I'm sure that's not there intention, or is it? In conclusion, Pete Macey - managing partner will say whatever to get you onsite, got it, that's his job. Michael Reed - unable to listen or multitask, takes forever on everything (maybe he is waiting for others). He also lost my wife insurance card for a brief moment. R.L Swanson - talked to him for 3 minutes, I liked the guy and he didn't try to push me to buy a car from them. All in all, unless you really want a car from this dealership. Only get it if it's on their lot, don't give them your trade in car key unless you really want to buy a car from them. Avoid Michael Reed if you are fast pace kind of guy and just want to buy a car and go home. Lastly, I actually visited Stateline Dodge a year ago before this review to try to get a Jeep but the sales lady was trying to convince me and my wife that buying a Jeep is like joining a family. Granted, she was really new to the industry but I see similar tactics from one of the senior sales person after a year. Final thoughts, if you are new to car buy, you should go in there and get the traditional car buying experience. If you have purchased a number of cars like myself, you might want to avoid it. More

lied too Had my car towed to car dealer and was told if I spent the 1800 dollars on it that I could get another 100,000 miles out of my car.Now two weeks late Had my car towed to car dealer and was told if I spent the 1800 dollars on it that I could get another 100,000 miles out of my car.Now two weeks later I had it towed back and am being told that my fuel pump has gone out. Supposedly a mulit-point inspection was done on my car, water pump replaced, and spark plugs and some gaskets changed. I was lied to in order for them to get the 1800 dollars and now they are saying I need over $700 worth of work on it. There is no way I would have invested the $1800 if I would have known that I was going to need more money two weeks later. Of course he was real friendly when he lied to me. More

Overcharging, not telling the truth, not providing a loaner Took my 2010 Jeep Wrangler in for service and was notified that I had a failed instrument cluster and was quoted $1000 to replace and was notified tha Took my 2010 Jeep Wrangler in for service and was notified that I had a failed instrument cluster and was quoted $1000 to replace and was notified that they had to keep my car but would not provide a loaner vehicle. I paid for a rental for one day but then they notified that they would have to keep the car for up to a week until the new cluster showed up and they still would not provide a loaner. I was told by the service professional "we don't have any loaners". So i decided to call around and take it to a new place for service. As I was leaving the parking lot, the dealer called me back and mentioned that they can all of a sudden get me a loaner AND that they would only have to keep my car for a couple days. Funny of the narrative changed when I planned to take my business elsewhere. So I decided to let them complete the work. I asked if they could fix my glove box while completing the cluster service since I was spending so much for other fixes. They did not fix it but they told me what it was (needed new latch) and quoted me $120 to get the glove box fixed. So even after I spend all this money on my current service (and previous services) they couldn't cover my glove box for free? So i decided to just take service on the cluster. I bought a latch on ebay for $30 and installed it in 15 MINUTES! They charged me $120 for 15 MININUTES! CROOKS! I will never take my vehicle to this dealership again. More

4 plus days for a 4 hour job Due to a power failure at the dealership they couldn't work on my car. They were never concerned. They did say sorry a lot. After day 2 I had to beg f Due to a power failure at the dealership they couldn't work on my car. They were never concerned. They did say sorry a lot. After day 2 I had to beg for a loaner. They offered a rental. 2 days later I'm sitting in the dealership waiting on my rental. I'm late to work and no one seems to know what is going on. And the music is toooooooo loud. Not happy. 😡 More

Bait and screw you over Hate being lied to and manipulated they performed the bait and the lie about wanting your trade avoid any conversation because everything that is said Hate being lied to and manipulated they performed the bait and the lie about wanting your trade avoid any conversation because everything that is said should be on video or written down and signed or they will call you a liar. gm Pete is lying garbage stay away from state line Chrysler. Especially if your not local. More

Great Dealership with friendly people! I had always wanted a Jeep Wrangler after owning Silverados my whole life. My salesman listened to what i wanted in my jeep and it only took them abou I had always wanted a Jeep Wrangler after owning Silverados my whole life. My salesman listened to what i wanted in my jeep and it only took them about a day to find the whole i was looking for. They transported it from another dealer in St. Louis with haste and got it to the dealership the next day. They were very quick to help me out because they knew i had been waiting for my vehicle arrive, and they got me in and out of there in less than two hours when i picked up my new vehicle. I am very happy with my service and my New Jeep Wrangler, and i will got back for services there in the future! More

AMAZING PLACE TO SHOP!! This dealership is by far the best place to go car shopping at. The employees are always helpful & friendly. You can take the car of your dreams on a This dealership is by far the best place to go car shopping at. The employees are always helpful & friendly. You can take the car of your dreams on a nice test drive. They offer great rebates on 2017 vehicles. They do everything they possibly can, working 200% with countless banks to help get you approved & on the road in the vehicle of your dreams. There's also free food & drinks on Saturday's. I can go on & on all day telling you about this great place. You have to check them out for yourself!! More

Fast and Friendly Service I’m a 1st time customer at State Line Chrysler dodge Ram Jeep. I took my 2015 Dodge Charger RT in for a metal rattling coming through my exhaust. I wa I’m a 1st time customer at State Line Chrysler dodge Ram Jeep. I took my 2015 Dodge Charger RT in for a metal rattling coming through my exhaust. I wasn’t positive that my service warranty would cover it, and it just sounded expensive. I’ve had prior service experiences with dealers that tried to hard sell me 15k worth of service work on a 4k car (my daughter’s car). Not the case here, my service rep Aaron addressed my issue while being cordial with a genuine interest in my car. In the meantime, The General Manager, Frank Clinton, went out of his way to check on my warranty, which was purchased from another dealer. They fixed the problem at a minimal cost, and I was in and out in about 45 minutes! I highly recommend this dealership! More

Great dealership and salesperson We went to 5 dealerships shopping for our used vehicle and no one was as good as this dealership. Everyone was very personable and our sales person De We went to 5 dealerships shopping for our used vehicle and no one was as good as this dealership. Everyone was very personable and our sales person Dean McCollum was the best. I highly recommend asking for him. More

Buyer beware My husband and I drove 3.5 hours to purchase a car from here. What a terrible experience. We already had financing in order so we thought things w My husband and I drove 3.5 hours to purchase a car from here. What a terrible experience. We already had financing in order so we thought things would go pretty smoothly. The sales person was hung over from St Patrick's day celebrations and made it a point to tell us multiple times. He was not knowledgeable and when we asked him questions he became very annoyed with us. He did not enter both of our information resulting in a higher interest rate and payment. We has to call someone else over to figure out why. And then on top of that they ran our credit even though we already had financing in order. This resulted in THREE extra dings on our credit report. About half way through my husband and I decided we were fed up and ready to go elsewhere. The finance manager was great and finished the process as smoothly as possible. If not for that we would have left. Upon getting home my husband discovered a small bolt shape hole in the bumper. We didn't notice this at the dealership due to the car being dirty when we test drove it. It never crossed our mind to reinspect the car after purchasing it. We thought we were purchasing from a reputable dealer. Part of our deal included a we owe you a key. Our local dealer called and left multiple messages for payment on that after they cut the key. We could have been stuck with that expense or had to leave the car at that dealership until they paid. The dealership did not include the id/od inspection required to title the vehicle since it had an out of state title. Overall we were very disappointed and dissatisfied with our purchase. We should have followed our gut and went elsewhere. Buyers beware. It would have saved us unnecessary hassle, time, money and explaining what being hung over is to our ten year old. More