Cable Dahmer Cadillac of Kansas City

Poor customer service and sales practices. The dealership advertised a used Jeep on the internet and we responded with interest the first day it was listed. After discussion on the phone with The dealership advertised a used Jeep on the internet and we responded with interest the first day it was listed. After discussion on the phone with the young man (Cameron) who called in response to our note of interest, we were told the vehicle was not yet ready to test drive but would be in a few days. We put down a deposit based only on the description, that we were assured would be refundable if we didn't like the Jeep. After over 2 weeks of waiting and several emails from Cameron saying it still was in the shop for "reconditioning", we started looking online at other listings. We found the same Jeep was then listed several places (by the dealership) for over $1,000 higher than we had been quoted when we put down the deposit. We called Cameron for an explanation and got nothing but confusing "sales speak" so requested our deposit back. We will never recommend this dealership to anyone! More

Fred is the true "Fred Factor" This is not our first car purchase with Fred and probably won't be our last. He loves what he does and it shows in his knowledge, trust worthiness, c This is not our first car purchase with Fred and probably won't be our last. He loves what he does and it shows in his knowledge, trust worthiness, customer service and follow up. High pressure - NOT with Fred, he shared the facts and gives you room to make decisions. All around great experience! Hendrick's has a quality sales representative in Fred. He has built a strong brand for himself that make his customers want to return when making a change in their automobile. More

Servicd Ok, This is just a informational review. I had my vehicle in there for Maintenance and repair. The first time uneventful very quick. Well this tim Ok, This is just a informational review. I had my vehicle in there for Maintenance and repair. The first time uneventful very quick. Well this time tables turned. I drop it of and they have a a day or so no big deal. They call and I go pick it up. I wasn't gone a hour and I receive a phone call. The voice on the other end asks for me. He then says, I was reviewing the service files and seen you had a 2007 Escalade in for service. Are you ready to trade out of that thing with 130k for a 2015 escalade. I'm actually speechless at this moment. I'm not sure if I should be angry or shock. I said well being that I bough it in Aug and it is paid for why would I trade it. He said well I'm going through your record now and don't see that you bought it here. He asked where I bought and I said does it matter and I said if I wanted to buy a vehicle I'd be looking for one. This is absolutely unacceptable. I had my vehicle In for service and NO SALES REP. Needs to be obtaining my Information or my contact information. He obtained a phone number that was not authorized to be obtained by him, nor did I want to be solicited. Well they lost a costumer by this little stunt. The service manager did call shortly after the service rep received the email I sent to apologize. Well a little to late. One and done. It's unfortunate that the actions of that salesman ruined it for the company... More

Best New Car Experience Ever Fred Walters is the most knowledgeable and attentive salesman I have ever worked with. He has a believable easy manner that draws you in rather than Fred Walters is the most knowledgeable and attentive salesman I have ever worked with. He has a believable easy manner that draws you in rather than pushes you. The test drive was very relaxed, and his demonstration of features timed very well, so I was not overwhelmed with "bells and whistles". Fred also took time to work with my wife and I at end of sale to go over everything we wanted before pulling out of the lot. Everyone I worked with at the dealership was very courteous, friendly, and helpful. So, I drove away in a great car, happier for the experience! More

new car Friendly, fast and willing to work with me on a price and term that fits my needs... Scott Totty was my sales professional and he was the best this wi Friendly, fast and willing to work with me on a price and term that fits my needs... Scott Totty was my sales professional and he was the best this will be my second car I have purchased from him.. could not ask for a better professional to work with! More

Excellent Purchasing Process I purchased a new 2014 Cadillac SRX from Joel Quinn with help from Josh Hendricks. Both gentlemen were very patient, helpful and kind throughout the I purchased a new 2014 Cadillac SRX from Joel Quinn with help from Josh Hendricks. Both gentlemen were very patient, helpful and kind throughout the purchasing process. There wasn't any attempt at a "hard sell" transaction and they attempted to make this sale according to my wishes/request. I was able to complete this purchase according to my personal requested time table over several days and by using the computer(e-mail) to save time for all of us. The longest I was at the dealership on any given day was about 2 hours, not counting the test drive. The entire process was quick and painless. If you are in the market for a new vehicle I would recommend both Joel and Josh. More

Great Buying Experience We purchased our first Cadillac this year and were fortunate enough to have Fred Walters as our "sales professional". He knows his product, really li We purchased our first Cadillac this year and were fortunate enough to have Fred Walters as our "sales professional". He knows his product, really listens to your requests and concerns and makes the purchase process seamless. Fred made sure we fully understood the technology and nuances of our new vehicle and is always available for questions and/or concerns. Great experience! Bill and Jean Poppie More

High Praise for Hendrick and Fred Walters I have bought two vehicles in the past two years from Hendrick Cadillac. Fred is a no pressure outstanding salesperson with oodles of product knowled I have bought two vehicles in the past two years from Hendrick Cadillac. Fred is a no pressure outstanding salesperson with oodles of product knowledge. I wouldn't buy a Cadillac (or any other brand that Hendrick sells) anywhere else. Fred's follow up, concern for me as a customer and personality are so great, that I now consider him a friend. He's a great guy and I had fun buying my car from him. Louis Faller, the General Manager is fantastic and runs a very professional operation. He helped me with a difficult situation and had many levels of Cadillac help so that I'm a happy and returning customer. Kudos to the team at Hendrick! More

More than just a car "Salesman" We have had the pleasure of purchasing several cars from Fred Walters. He is very knowleable and helpful. He made buying a car a great experience. Th We have had the pleasure of purchasing several cars from Fred Walters. He is very knowleable and helpful. He made buying a car a great experience. Thank you Fred for all you do and the professional way you do it! Judith Vogelsmeier More