Byers Toyota

We had a great experience. A close friend recommended Byers Toyota and we were very pleased. We purchased a used car for our child and we worked with Kyle. He was fantastic. A close friend recommended Byers Toyota and we were very pleased. We purchased a used car for our child and we worked with Kyle. He was fantastic. Very easy to deal with and no pressure. My only issue is we bought the car at the end of the day. It was quite dark and the interior was much dirtier than I thought. But that's a minor issue. I would absolutely buy another car from here. More

The quality of service is consistently high. The personnel are knowledgeable, friendly and very accommodating. The personnel are knowledgeable, friendly and very accommodating. More

This is our fifth Toyota and first purchase from Byers. Our salesman Taylor Young was very professional and friendly. I would ask for him again. Entire staff was very friendly as well. Very happy with my Our salesman Taylor Young was very professional and friendly. I would ask for him again. Entire staff was very friendly as well. Very happy with my purchase. More

Waiting for my RAV4 to be built was so difficult as I am a little impatient, but Calvin Veasley was amazing. He kept me informed and updated as the process unfolded. will definately recommend Calvin to my f a little impatient, but Calvin Veasley was amazing. He kept me informed and updated as the process unfolded. will definately recommend Calvin to my friends and family who are shopping for a vehicle. More

Our first purchase at this location and our salesman Colton was excellent and helped us into our Camry with no hassles. Everyone in the dealership was courteous and professional. I would definitely re Colton was excellent and helped us into our Camry with no hassles. Everyone in the dealership was courteous and professional. I would definitely recommend this location for anyone looking for a clean used car! More

The service department at Byers has been on the decline. I've been frustrated for a while with their low standards given they are the dealer but now its just gotten worse. I think the core of the issue is I've been frustrated for a while with their low standards given they are the dealer but now its just gotten worse. I think the core of the issue is they lack attention to detail, which makes the service at times look shabby or incompetent. They then use excuses to cover up for this problem. I now take my business elsewhere unless only the dealer can fix the problem and then I cross my fingers. Here's a few service examples that my wife or I had to endure recently to give some context. I went in to get a routine oil change. However I was told the tech observed a coolant leak on the engine block of my truck. I therefore was told I need to replace my head gasket as a cost of $4K. Naturally that scared me so I call some 3rd party shops for estimates along with a 2nd opinion. The mechanic asks me why I think I need to replace my head gasket. I gave the shop the paperwork I had received from Byers stating this condition. I then was asked if I was verbally told of any other steps Byers took since the paper work was inadequate. I told him this was from a visual inspection and no other information was given. What I learned that day is your supposed to perform a carbon test before you conclude that the head gasket has failed. No such test was run by Byers. In fact when this independent shop ran a carbon test on my truck it passed. The head gasket didn't fail. I called back the service department at Byers to complain but it was brushed aside. The tech's conclusions would have been doubled checked by the mechanic is the excuse I was given. Thanks for scaring me and yea I don't believe you. My wife bought 4 tires from Byers. Recently one of the tires had low pressure so she took it back to the dealership. Turns out the tire bead sealer failed on one tire. Mind you all four tires experienced the same conditions but only one failed. Most likely due to an install issue. Yet my wife had to pay for this mishap. For her troubles Byers lost the valve cap on the tire they fixed. I have several other examples I can cite but hopefully you get the point. More

This is our 5th Toyota we’ve leased from here. Kyle, the salesman, has been exceptional as well as the loan officer and cashier. I would highly recommend Byers of Delaware. Also the service dep Kyle, the salesman, has been exceptional as well as the loan officer and cashier. I would highly recommend Byers of Delaware. Also the service department has been exceptional as well! More

Having been coming to Byers Toyota for a long time. We have three Toyota vehicles and have always had great service no matter how big or small the job. Daniel Kelley is great at communicating with us We have three Toyota vehicles and have always had great service no matter how big or small the job. Daniel Kelley is great at communicating with us. Highly recommended dealership. More

I have taken my Toyota Tacoma to Byers Service Center since buying my truck from the two years ago. Everything has been easy peasy from scheduling online to picking up after hours! Nice waiting area but since buying my truck from the two years ago. Everything has been easy peasy from scheduling online to picking up after hours! Nice waiting area but I go get my nails done next door in the shopping complex while waiting! Get a two for one that way! Awesome customer service. More

I had an appointment at 9:00am for my 5,000 mile service. I showed up early and was able to get in early. Everything was complete before 9:00am. Excellent service!! I showed up early and was able to get in early. Everything was complete before 9:00am. Excellent service!! More