Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Button Chrysler Jeep Dodge Ram - Service Center
Kokomo, IN
554 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
554 Reviews of Button Chrysler Jeep Dodge Ram - Service Center
Sort by
December 15, 2015
aweful is the only word that comes to mind. Mark W did a great job during the sale, but the dealership has more then earned it's reputation for a terrible service dept after the sale. I persona Mark W did a great job during the sale, but the dealership has more then earned it's reputation for a terrible service dept after the sale. I personally have purchased three new vans and two new Jeeps over the years from this place and each and every time I tell myself "never again". This time I mean it. When you enter their service dept, there is a better then not chance you won't even be acknowledge for standing right in front of them. Once they realize you're not going away and they have to talk to you, it's as if you dared to bother them with your presence. When you have to call the owner to get marginal service, and repairs that are sub standard needing follow up vists, why would one put themselves thru that. I have one more same piece of business with them to finish my last purchase and I will not go back. Don't say you haven't warned if you chose to deal with this outfit. More
by AMB
February 22, 2014
My husband and I bought a 2012 Dodge Journey which took us awhile to realize water leaked inside when it rained! The years warranty was not up and the car was worked on 9 times! The Water Doctor had to co us awhile to realize water leaked inside when it rained! The years warranty was not up and the car was worked on 9 times! The Water Doctor had to come each time because there wasn't anyone qualified to work on there. After lots of talking I found out the Water Doctor really was only ther 3 times. The cars headliner is stained and ther is mold inside as well . We definitely were given the run around with no results other than being told our credit was not good enough for them to replace the car. Low and behold we went to Blosssom Cheverolet and got a 2013 dodge van and our payments are over 100.00 less!!!! I am extremely dissatisfied with all the people who were " trying" to help us out , you know who you are. It is really a sad day when when Chrysler will not stand behind their product. We did buy another Chrysler product but had a van befor, however never will I purchase a vehicle from Button!!! It really wasn't fun that your 4 year granddaughter is in the seat behind you and says Gammy I am getting rained on and the windows are up. I did stop by the dealership and ask if they forgot to pass out umbrellas with the purchase. I do realize this is a factory defect but no one stepped up to the plate not even Todd the Chrysler rep. Thanks but no thanks Fred and Tracy Albers More
by Albersfred
Employees Worked With
Tim from service and Mike L.
June 02, 2011
Shannon Gordon was very professional and a great wealth of information for our warranty work. I appreciate all her hard work and for being an advocate for us with Advantage. I appreciate that she took so of information for our warranty work. I appreciate all her hard work and for being an advocate for us with Advantage. I appreciate that she took so much time with us and made sure that we were taken care of the right way. Thanks Shannon!! More
by brandyshiflett
February 20, 2011
The best Chrysler Dealer I have used for servicing my truck. The price was very reasonable. Since the mechanics were very knowledgable they were able to troubleshoot and solve a very difficult problem I truck. The price was very reasonable. Since the mechanics were very knowledgable they were able to troubleshoot and solve a very difficult problem I had with my truck. My service coordinator Mitch was more than willing to work with me to keep the bill within my limited budget. More
by HDNUT
Employees Worked With
MITCH
