Burlington Subaru

I live in a remote area so found it easier to begin my car buying experience on-line and over the phone. Of the three dealers I spoke with Wade offered me the best price and had an impressive knowledge o car buying experience on-line and over the phone. Of the three dealers I spoke with Wade offered me the best price and had an impressive knowledge of his inventory. I was anxious that after making the trek to the dealer I would experience a "bait and switch" and the numbers spoken over the phone may not be honored. Wade was true to his word and very aware of the finances we previously discussed-he would often reference that discussion which was comforting. Most impressive was that I actually received a better deal that I'd anticipated. I found Wade to be extremely knowledgeable about the vehicle and if he did not know the answer to a question he made sure to get the answer for me. I really appreciated his patience and understanding while he was teaching me about the Bluetooth portion of the dashboard because I often struggle with "IT" stuff. Never did Wade appear anxious or distracted during our interaction even though it was an obviously busy day and he was juggling other customers. He was very conscientious about ensuring I understood each step, was methodical in his work- folding all the documents perfectly in half and placing them in the folder-I even left knowing what my new car insurance premium would be! Most importantly Wade had a nice sense of humor and we had some great laughs which is something I have never done while buying a new car. I absolutely loved the experience once I got over the "this is too good to be true" feeling. At this point I will never go anywhere else to buy a car and have already told a handful of friends how lucky I feel to have found Wade and Burlington Subaru. Thank you so much!!!!! More

Best car buying experience to date!!! I called the dealership and spoke with Michael (Dykstra) who immediately figured out what I was looking to do with my trade in and understood completely my time c dealership and spoke with Michael (Dykstra) who immediately figured out what I was looking to do with my trade in and understood completely my time constraints and financial situation! We arranged a time for me to test drive and like he had promised there were two vehicles ready for me to try! I felt like Michael understood my financial concerns and was honestly trying to get me the best deal possible-which he did! Michael Dykstra was professional,friendly, honest, straight-forward, and super knowledgeable about the vehicles he is selling--all with a sense of humor--I can't forget his patience--I wasn't the most decisive customer. Once we made the deal I was driving away in an hour and a half--so thanks to Steve and Rich for helping facilitate that!!! I will recommend Michael Dykstra and this dealership over and over!! Thank you!! More

Burlington Subaru has a wonderful sales team. They really helped us find a way into the perfect car. I highly recommend asking for Beth Grady. really helped us find a way into the perfect car. I highly recommend asking for Beth Grady. More

I have purchased a lot of cars over the years, not only for me but on behalf of family members as well. Not that I particularly enjoy the process, I just want to make sure that a fair deal is reached. I ha for me but on behalf of family members as well. Not that I particularly enjoy the process, I just want to make sure that a fair deal is reached. I had perhaps the best buying experience ever with Chris Tetreault and Burlington Subaru. Chris was knowledgeable, friendly and perhaps most importantly to me, not too pushy. Many of the cars that I have purchased the past twenty plus years have been in Massachusetts as pricing is usually better there. Though I could have done better in Mass, I'm glad to report that we negotiated a good price. So I was happy not only to keep my business in Vermont but to avoid the trip to Mass to make the purchase, as well. More

We decided to switch from a luxury European car to a Subaru. Our research led us to try the new Outback wagon. After researching five Subaru dealers we decided to take our business to Burlington Sub Subaru. Our research led us to try the new Outback wagon. After researching five Subaru dealers we decided to take our business to Burlington Subaru. Our final choice was based primarily on the high level of professional service and knowledge exhibited by the staff. Chris Tetreault was patient and showed a great depth of knowledge about our new Outback wagon. He explained each feature of the vehicle with enthusiasm and answered all of our questions to our satisfaction. Steve Kelson answered our questions on the financial aspects of our transaction in a forthright manner. Steve also quickly located the color and model we wanted. Diana Langlois provided tremendous assistance with the paperwork required for registering our new car. Chris, Steve and Diana have followed up on several occasions to make sure our experience with Burlington Subaru was going smoothly. As for our new Outback? So far we love it. Plenty of room for grandkids, bikes, luggage, and pets. With folks like Chris, Steve and Diana and all of the staff at Burlington Subaru, there’s a good chance we will be repeat customers. More

This was by far the best "car buying" experience that we have ever had. It was truly refreshing to deal with Jen Gazzola. She is very knowledgable about the vehicle that we purchased. experience that we have ever had. It was truly refreshing to deal with Jen Gazzola. She is very knowledgable about the vehicle that we purchased. She is also very genuine and straightforward with the information, making sure all our questions were answered. We really appreciated the "no pressure" sales atmosphere and the timely responses to our car search questions. Finally, we appreciated the scheduling accomadations that were made for "our" convenience in picking up our new vehicle. It was also easy to speak with Terry Light over warrantee offers, again with no pressure and again at our convenience. We were very impressed with the experience and would highly recommend Burlington Subaru. More

This is the best experience I have ever had at a dealer. Went in for a timing belt service and and to fix 2 broken studs on my wheel that were broken by someone else (Wallmart) attempting to rotate my tires Went in for a timing belt service and and to fix 2 broken studs on my wheel that were broken by someone else (Wallmart) attempting to rotate my tires. Subaru Burlington took it upon themselves to go through the entire car because they relized that I had some other issues going on that I was unaware of at the time. Everything extra was covered under an extended warranty that I had forgot that I had purchased, but they relized upon looking at my account. They called to tell me that I had these other issues going on and that they were going to fix all of them at no extra charge to me. Not only did they do this but they also came in $125 under the estimated quote for the timing belt AND gave me a free oil change, car wash, as well as changed out the 2 broken studs on my wheel FOR FREE (a $125 savings just on the studs). Long story short I ended up getting $1400+ worth in work done to my car for less then $600 and now its like driving a brand new vehicle all over again. Also keep in mind that all of this work was done in less then 3 1/2 hours which is pretty remarkable concidering everything that was done. Not only this but their staff was unbelievably helpfull, friendly, and professional. I can't say it enough THIS WAS THE BEST EXPERIENCE I HAVE EVER HAD AT ANY DEALERSHIP! More

Upon picking up my car at the service department, I noticed that I was charged for 8hrs. of labor for my service. This despite only having my car in their possession for 5 hours. (8AM to 1PM) Wh noticed that I was charged for 8hrs. of labor for my service. This despite only having my car in their possession for 5 hours. (8AM to 1PM) When I inquired as to how that was possible, I was told by the service manager that the hours charged were "what the book called for". When I tried to plead my case, it got nowhere except them saying, "I see your point". I was still charged for the entire 8hrs. of labor. I think it goes without saying that I will never visit this service department or dealership ever again. In addition, I have warned other Subaru owners not to visit this dealership. It would be far less expensive to visit other Subaru dealerships up to an hour or more away. The extra time and gas spent will still be cheaper than visiting Burlington Subaru. More