Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Burdick Mazda
Syracuse, NY
365 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
365 Reviews of Burdick Mazda
March 24, 2025
This is the second vehicle that I bought from the Brudick family of dealers in the last six months. First one I hit a deer, went back to the same sales person because of the first experience. family of dealers in the last six months. First one I hit a deer, went back to the same sales person because of the first experience. More
by jbliss4
Employees Worked With
Evan Stephenson
March 18, 2025
As always everyone was very polite and took care to assure me that they could solve my problem. I am always happy to go to Burdick for service concerns and am pleased when they always offer me a free assure me that they could solve my problem. I am always happy to go to Burdick for service concerns and am pleased when they always offer me a free car wash. More
by retired0627
Employees Worked With
Brittnee
March 17, 2025
Fantastic service! World class! Keep up the good work Eric! Great to see a friendly face greet me and the whole process was faster than I expected. World class! Keep up the good work Eric! Great to see a friendly face greet me and the whole process was faster than I expected. More
by Luckystar
Employees Worked With
Eric, Solly
March 14, 2025
The entire process of purchasing our new used car was seamless. Randy clearly knows his cars. He is kind and respectful, no pressure sales. This made it easy for us to make this big decision! seamless. Randy clearly knows his cars. He is kind and respectful, no pressure sales. This made it easy for us to make this big decision! We will definitely be back when we're ready for a new vehicle and will happily recommend Randy to family and friends. Happy to be part of the Lincoln family! More
by tacoulter1
Employees Worked With
Randy Corl
March 07, 2025
To paraphrase an old Clint Eastwood movie, my service experience was "The Good, the Bad and the Ugly". The Good: Excellent communication emails of "vehicle service video" and "Repair orders estimate a experience was "The Good, the Bad and the Ugly". The Good: Excellent communication emails of "vehicle service video" and "Repair orders estimate and work acknowledgement". The Bad: I received no notification when the work was done. The Ugly: Apparently my 7 hours stuck at Burdick Auto Mall could have been reduced to 3 hours! At the end of the day, I was told they texted at the 3 hour mark. Obviously, I received no such text, so I'm guessing they tried to send it to my home number. An honest mistake, no problem, but why was there no follow-up?... an hour later?.. 2 hours later?... 4 hours later? It would be good business practice to review your "action" if it has not produced a "result". Review to see if your text went to the proper number, make a phone call, send an email. Don't let your service customer sit there for 7 hours when you were done in 3 hours. If something unfortunate like that happens, a simple apology would be the proper thing to offer. Sadly, that was not even the case. Please don't reprimand your people. I think they were in shock as much as I was. Instead, add some procedures or best practices to include follow-up. More
by Cindy Stewart
Employees Worked With
no comment
March 07, 2025
My NYS inspection was quick and thorough yesterday. The free cup of coffee at the cafe and free carwash are always offered and appreciated. Thanks Burdick Mazda. The free cup of coffee at the cafe and free carwash are always offered and appreciated. Thanks Burdick Mazda. More
by kedmgd98
Employees Worked With
Britnee
