Bud Brown Volkswagen

Disappointed in my recent experience I was not happy with my experience with the service representative. When contacted regarding what issues my vehicle was having he provided me with the I was not happy with my experience with the service representative. When contacted regarding what issues my vehicle was having he provided me with the items that needed to be addressed and their cost however when I requested more details about specific items, like what that items functions was, etc, his tone changed and seemed defensive which unfortunately came off as rude. I was also charged a miscellaneous fee of approximately $20 with no explanation on the invoice as to what the fee was for. I would like someone to contact me regarding this charge or reimburse me for it. When also reviewing the service technicians notes regarding the item I had replaced it actually started that due to no misfires occurring at the time of the inspection that they suggest to replace the knock sensor to see if the faults came back however not stating that this item was actually faulty to begin with. I actually asked the service respresenative about this and if the item was actually broken, He insisted that it be replaced as although my car hasn’t broken down yet it doesn’t mean that it will not breakdown as my car comes to a stop. I was also not notified of what repairs were needing to be done until almost 4 pm that day. I dropped my car off at 8:30 am that morning for my scheduled appointment. If my appointment is scheduled for 8:30 am, with no assumptions, this is when technicians should be seeing my vehicle rather than it being a “possible time” for it to be seen. Please keep in mind any repairs needed still had not been completed which when everything was said and done I did not receive my vehicle back until 5 pm. If the service manager would reach out to me regarding the misc charge and my experience I would greatly appreciate it. Thank you! More

Easy buying experience Missy was fun to work with. She was never pushy, but was always quick to answer questions anytime I reached out to her. While I don’t feel I got the Missy was fun to work with. She was never pushy, but was always quick to answer questions anytime I reached out to her. While I don’t feel I got the absolute best deal I could have, we were ok with the price at the end of the day. Overall, I’d happily recommend Missy and Bud Brown to anyone in the market for a new Volkswagen. More

Happy Customer I was very impressed with our salesman Max. His knowledge and expertise of the vehicle was outstanding. We had a great experience shopping for our 16 I was very impressed with our salesman Max. His knowledge and expertise of the vehicle was outstanding. We had a great experience shopping for our 16-year-old son’s first car. More

Great experience!! Brandon was so helpful, he did everything he could to help us out and was very respectful. He got us the best deal for our financial situation. We wil Brandon was so helpful, he did everything he could to help us out and was very respectful. He got us the best deal for our financial situation. We will reccommnend bud brown to all we know, and continue to use this dealership from now on! Thank you!!! More

Awesome service!!!! As usually, when I need to service my car, I keep going back to Bud Brown. Everyone is very friendly and the Service. Department does an amazing job! As usually, when I need to service my car, I keep going back to Bud Brown. Everyone is very friendly and the Service. Department does an amazing job! They are always clear about what needs to be done, costs, waiting time. The place is spotless ! I totally trust them. My car is always clean when they’re done. I believe they have excellent customer service! Jake Watson and his team provide Service Excellence every step of the way! More

Friendly and not pushy Very patient with us test driving many cars. Not pushy at all. Overall it was a very good experience and we would definitely recommend Bud Brown to a Very patient with us test driving many cars. Not pushy at all. Overall it was a very good experience and we would definitely recommend Bud Brown to a friend. More

Buying a new car, made easy My husband and I had another great experience working with this dealership. We went in having a general idea of what we were looking for and Jason did My husband and I had another great experience working with this dealership. We went in having a general idea of what we were looking for and Jason did a great job showing us some options and helping us through the process. Everyone we worked with was patient, knowledge, and very courteous. We would definitely recommend Bud Brown for new and used purchases as well as for service. More

Oil change I was in and out in one hour. Friendly customer service. Clean waiting area. Coffee could be better. More selection of reading material. Sorry to hear I was in and out in one hour. Friendly customer service. Clean waiting area. Coffee could be better. More selection of reading material. Sorry to hear oil rebate has been discontinued. More

Excellent service! Went in for oil change and to have passenger side mirror repaired. I expected the work to be completed in a day or two, but it was done that same morn Went in for oil change and to have passenger side mirror repaired. I expected the work to be completed in a day or two, but it was done that same morning and everything was perfect. Could not be happier. More

Simple Best car buying experience ever!!! Brandon was so helpful and made the process easy and fun. He wasn't pressuring like most salesmen he gave us the ti Best car buying experience ever!!! Brandon was so helpful and made the process easy and fun. He wasn't pressuring like most salesmen he gave us the time we needed to make our decision on a car and the paperwork was a breeze, we went to lunch and everything was done when we came back. More