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Brown's West Branch Ford, LLC
West Branch, IA
60 Reviews
Are you in need of a dependable new car dealer near West Branch? When searching for a reliable and friendly full-service car dealership to work with in the Iowa City, Cedar Rapids, or Muscatine areas, there is no better place than Brown's West Branch Ford. We put our customers first, so rest assured, you're in good hands. What makes us a preferred Ford dealer in West Branch? No matter your car buying needs, service requests, or financial questions, we make your journey effortless, so you can focus on what matters most enjoying; your car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 60 reviews
June 02, 2026
Alex is as far as im concerned. The best salesmen in the Brown family of dealerships. He got me into the F 150 I wanted for the price i was willing to pay. I've now boughten 3 picku The best salesmen in the Brown family of dealerships. He got me into the F 150 I wanted for the price i was willing to pay. I've now boughten 3 pickup from West BRANCH ford. I will only buy from Alex. Great job!!! More
by Doug Zahradnik
Verified Customer
June 01, 2026
They made the buying process very simple and very quick. Straightforward and honest. Period had one minor issue with the vehicle due to mother nature, and they took care of it immediately. Highly recommend. Straightforward and honest. Period had one minor issue with the vehicle due to mother nature, and they took care of it immediately. Highly recommend. More
by sedlaj1
June 01, 2026
Charged me 500. 00, fixed nothing and messed up my AC. Horrible service, will never come back. 00, fixed nothing and messed up my AC. Horrible service, will never come back. More
by GRIGGZY911
June 01, 2026
The Service center got my recall work done within their time estimate. Job well done time estimate. Job well done More
by hoss5227
June 01, 2026
Great service dept. Good to work with, I i o i i i i i Good to work with, I i o i i i i i More
by wkendboater1
Employees Worked With
June 01, 2026
Great communications to the customer and timeliness with their work. I would highly recommend their service. their work. I would highly recommend their service. More
by MSHIVE
August 17, 2025
This company and the staff were all wonderful from start to finish!!! After having dealt with a few other dealers more local, that made us feel like we were an inconvenience to them, we drove over an hour t to finish!!! After having dealt with a few other dealers more local, that made us feel like we were an inconvenience to them, we drove over an hour to view a vehicle we saw online at Brown's. Having called beforehand to verify it was still on the lot, when we arrived Alex already had it pulled and ready for us to view. It was exactly what we were looking for and he and Trent from financing had us out the door in our new (to us) truck in a few hrs., after giving us a great deal on our trade in and purchase. We highly recommend Brown's to anyone looking for a vehicle and will be passing this on to all our friends, to make sure they start their search with them. More
by Mike and Karen
October 27, 2022
I bought my second car from Jeff and Alex yesterday and I LOVE my car! I wanted to look at one that was in a different town and they brought it down that day and had it ready for a test drive. After we made LOVE my car! I wanted to look at one that was in a different town and they brought it down that day and had it ready for a test drive. After we made a deal they filled it with gas and let me keep my personalized plates! There is a button missing and Jeff ordered a new one right then and there and will replace it for free. I will recommend this place over and over! They are simply amazing. Thank you WBF and especially Alex and Jeff! I love my “new” Escape! More
by Court
Employees Worked With
Jeff,Alex
June 02, 2020
Great Service Department We have been buying vehicles and getting service at WBF for almost two decades. I would not hesitate to send my grandmother there for service (if she We have been buying vehicles and getting service at WBF for almost two decades. I would not hesitate to send my grandmother there for service (if she was alive). Never need to worry about being taken advantage of. Great service at a fair price every time. Been surprised several times when I expected to get a bill for service and was told it was covered under warranty. The exact opposite of most other dealers. More
by Odie
Employees Worked With
Bob
February 26, 2011
he was just great to work to work with ! have never had anyone hold a check before but jerry did.we came from illinois and took the truck home with us.that in itself saved us another trip.i located the tru anyone hold a check before but jerry did.we came from illinois and took the truck home with us.that in itself saved us another trip.i located the truck on the internet,called and went to see it.fell in love wiyh it,and drove it home. More
by adeppenbaugh
Employees Worked With
jerry sullivan
