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Brown's West Branch Ford, LLC

West Branch, IA

Overview
Employees
Reviews
Vehicles
4.8
60 Reviews
Are you in need of a dependable new car dealer near West Branch? When searching for a reliable and friendly full-service car dealership to work with in the Iowa City, Cedar Rapids, or Muscatine areas, there is no better place than Brown's West Branch Ford. We put our customers first, so rest assured, you're in good hands. What makes us a preferred Ford dealer in West Branch? No matter your car buying needs, service requests, or financial questions, we make your journey effortless, so you can focus on what matters most enjoying; your car.
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346 W Main St

West Branch, IA

52358

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Showing 60 reviews

June 26, 2026

Training been using them for 4 to 5 yrs. Never unhappy with the service thanks More

by dkmjam5473
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2026 -

Brown's West Branch Ford, LLC responded

Four or five years of never leaving unhappy is the kind of track record we work hard to keep. Thank you for sticking with us and continuing to trust us with your service. We appreciate it every time you come in!

June 26, 2026

I have always had an excellent experience with Brown’s and have been a repeat loyal customer for over 12 years! More

by JOHN.K.HANNA1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hanna, Rex Minor, Tim Figge
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Jul 08, 2026 -

Brown's West Branch Ford, LLC responded

Twelve years of coming back says more than we ever could. Thank you for continuing to trust us over the years. Kim, Rex, Tim, and the rest of us appreciate your loyalty and always enjoy the chance to take care of you.

June 25, 2026

Easy to schedule an appointment for an oil change for my F-150. Oil change was quick. More

by AMILLER813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Jul 08, 2026 -

Brown's West Branch Ford, LLC responded

Quick oil changes and easy scheduling are exactly what we hope for on routine service. Thanks for bringing in your F-150!

June 24, 2026

I had a very positive experience with the maintenance department. They were easy to work with and efficient with the work they did. More

by cjschuett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2026 -

Brown's West Branch Ford, LLC responded

A maintenance visit should feel simple, not like a hassle. We’re glad yours was handled efficiently and that working with us felt easy from start to finish. Thanks for trusting us with your Jeep.

June 23, 2026

Jonathan and Matt were great to work with. Very efficient process. Helped me get the vehicle that was a good fit! More

by gregwagner
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt and Jonathan
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Jul 14, 2026 -

Brown's West Branch Ford, LLC responded

Finding the right fit is the whole point, and we’re glad Jonathan and Matt helped make that happen without dragging the process out. Enjoy the Toyota, and thank you for giving us the chance to help!

June 22, 2026

I will never buy or get a car serviced anywhere else. Only Ford, Only Browns. More

by angelaharrington3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2026 -

Brown's West Branch Ford, LLC responded

Angela, wow — that is about as strong of a compliment as we could hope for. We’re grateful to have earned that kind of trust for both sales and service. Thank you for sticking with Ford, sticking with Brown’s, and letting us keep taking care of you!

June 22, 2026

Walked into the Ford Dealer to look a use van purchased that and also new Jeep. The Salesman was very pleasant and helpful. More

by mmellecker43
Recommend Dealer
Yes
Employees Worked With
Dylan, & Dave
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Jul 14, 2026 -

Brown's West Branch Ford, LLC responded

We’re glad Dylan and Dave made the experience helpful and comfortable while you looked at the van and found the Jeep too. Thank you for giving us the chance to help with both!

June 19, 2026

I've worked with both sales and service over the years. Everyone has always been kind and helpful. More

by icboal
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
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Jun 19, 2026 -

Brown's West Branch Ford, LLC responded

Having you work with both sales and service over the years means a lot to us. We appreciate your loyalty to Brown’s West Branch and always enjoy the chance to help!

June 15, 2026

Polite and helpful service staff. They listen to your needs and don’t try to upsell. More

by kentsoda4119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
West Branch Chrysler Service
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Jun 19, 2026 -

Brown's West Branch Ford, LLC responded

Listening first makes a big difference, especially in service. We’re glad your visit felt helpful, straightforward, and focused on what you actually needed. Thank you for trusting Brown’s!

June 13, 2026

Everyone was so kind and helpful. Matt was a great salesman to work. He explained what he knew about the truck and ensured I was happy with it. No games just honest answers . More

by dwadsr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Report | Print
Jun 19, 2026 -

Brown's West Branch Ford, LLC responded

That’s exactly how we want the experience to be. We’re glad you left happy with the truck, and thanks for giving us the chance to earn your business!

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