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Brown's West Branch Ford, LLC

West Branch, IA

Overview
Employees
Reviews
Vehicles
4.8
60 Reviews
Are you in need of a dependable new car dealer near West Branch? When searching for a reliable and friendly full-service car dealership to work with in the Iowa City, Cedar Rapids, or Muscatine areas, there is no better place than Brown's West Branch Ford. We put our customers first, so rest assured, you're in good hands. What makes us a preferred Ford dealer in West Branch? No matter your car buying needs, service requests, or financial questions, we make your journey effortless, so you can focus on what matters most enjoying; your car.
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346 W Main St

West Branch, IA

52358

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Showing 60 reviews

July 07, 2026

Pleased with the latest experience at Brown's. Our vehicle repair was delayed because of complications with another job but everything was explained and the repair was completed the same day. More

by kacrstover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Toma
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Jul 08, 2026 -

Brown's West Branch Ford, LLC responded

We appreciate your patience while we worked through the delay. Every vehicle deserves the right time and attention, and we’re glad we could explain what was happening and still get your Jeep repaired the same day. Thank you for trusting us to take care of it.

July 07, 2026

Absolutely love my car! Great experience as always! Love dealing with Browns Ford and the Sullivans! More

by jqtbs1912
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Sullivan
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Jul 08, 2026 -

Brown's West Branch Ford, LLC responded

Loving your new Ford is the best update we could ask for! We’re glad the experience was another good one, and Jeff and Alex will be happy to hear the shoutout. Thanks for continuing to work with us!

July 04, 2026

Service personnel always very easy to work with during my visit--definitely appreciate their help. More

by forsythsyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2026 -

Brown's West Branch Ford, LLC responded

Thanks for saying that. We know service visits aren’t always the most exciting part of owning a vehicle, so we’re glad we’ve been able to make things easy when you come in. We appreciate you trusting us to help.

July 03, 2026

I love my new car. Thank you all so very much. I appreciate all your help in making my day! More

by sskriver19
Recommend Dealer
Yes
Employees Worked With
Matt Was excellent!
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Jul 06, 2026 -

Brown's West Branch Ford, LLC responded

That’s the best part of what we do — helping someone drive away loving their new car. Matt will be happy to hear this, and we’re so glad we could help make your day. Thank you for choosing Brown’s West Branch Ford!

July 03, 2026

Very honest and friendly people, certainly recommended. They offered free car delivery (two hours trip) More

by enalabsi
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
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Jul 06, 2026 -

Brown's West Branch Ford, LLC responded

We’re glad we could be of service for the delivery! Jonathan, Jason, and Alex appreciate the recommendation, and it means a lot to hear the experience felt honest and friendly from start to finish.

July 02, 2026

In the years that I have been doing business with Brown's West Branch Ford I have never experienced anything but great service. More

by GTSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2026 -

Brown's West Branch Ford, LLC responded

Years of great service say more than any single visit could. We’re grateful you’ve continued to put your trust in Brown’s West Branch Ford, and we don’t take that kind of loyalty lightly. Jason and Alex appreciate the kind words, and we’ll keep doing our best to make every visit worth coming back for.

July 01, 2026

Great small town, family owned vibe. The work was done in a decent amount of time that was completely acceptable. More

by alszrx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2026 -

Brown's West Branch Ford, LLC responded

We’re glad the visit had that small-town, family-owned feel. That matters to us, and it’s good to hear the timing worked well for you too.

June 30, 2026

Positive experience. Nice waiting area. Service was completed in a timely manner. Will be back. More

by SLAWLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2026 -

Brown's West Branch Ford, LLC responded

We’re glad your service visit was timely and comfortable while you waited. Thank you for your business, and we look forward to seeing you!

June 29, 2026

The staff at West Branch Ford is very courteous and friendly. They were able to service my car in a timely manner. Jane More

by Jane Molony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2026 -

Brown's West Branch Ford, LLC responded

We’re glad we could get your vehicle serviced in a timely manner and make your visit a friendly, courteous one. We appreciate you trusting us with your vehicle!

June 27, 2026

Well taken care of . Answered all my questions very pleased. Will buy from them again. More

by nascon
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Shawver
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Jul 08, 2026 -

Brown's West Branch Ford, LLC responded

Being willing to buy from us again is a great sign that the experience went the way it should. We’re glad Matt helped answer your questions and made sure you felt taken care of. We appreciate the chance to earn your business.

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