Brinson Ford of Athens

I was travelling home through Athens and starting having trouble with my tires on my 2010 Ford Taurus SHO vehicle. I still had 200 miles until I would be home, so I found the closest Ford dealership, and p trouble with my tires on my 2010 Ford Taurus SHO vehicle. I still had 200 miles until I would be home, so I found the closest Ford dealership, and pulled in. IMMEDIATELY, Scott greeted me and started to assist me with my problem. He did not have my exact tires in stock, but he searched around town to see about getting me tires, even if not from his dealership. No one else had them either. He then started exploring any alternatives with other tires that would suit my car. While trying to make a decision, I contacted my husband and Scott offered to discuss my options with him. He was very personable and extremely concerned about my safety and managed to keep me calm just by being concerning. Before I left the dealership, Scott asked me to be sure to call him once I arrived safely at home, even though he knew it would be around 10:00 at night. I cannot tell you how comforting it was to have such an awesome person to have helped me with a potentially scarey situation. Being a female travelling so far from home, I couldn't have asked for a better situation in such a time of need. I plan to also write a separate letter to the GM of the dealership to let him know about my experience, in case he/she does not see this review. I work in a service oriented business as well and totally understand the importance of GOOD CUSTOMER SERVICE - in my opinion, Scott should teach that class. Thank you! Wendy Broussard Foster More

Everyone was quick to serve and the service advisor actually called me to tell me the job was finished. The other dealer down the road has never done that is the 8 years i've had to use them. actually called me to tell me the job was finished. The other dealer down the road has never done that is the 8 years i've had to use them. More

Everyone was professional and friendly. Have done business there before and will again. Was in and out in good time. Price for changing pollen filter was a bit high. Able to do it myself. Might look business there before and will again. Was in and out in good time. Price for changing pollen filter was a bit high. Able to do it myself. Might look at changing prices on quick item fixes. Took me five minutes to do. More

I am returning customer for scheduled maintenence service on my Ford truck. Service is excellent as usual. I will continue to bring my truck in for service. Susan Elmblad on my Ford truck. Service is excellent as usual. I will continue to bring my truck in for service. Susan Elmblad More

came in for waranty work. The third brake light was leaking water in the truck. They ordered it then installed it, but, the water that had leaked it had put water lines on my headliner, they said they leaking water in the truck. They ordered it then installed it, but, the water that had leaked it had put water lines on my headliner, they said they don't clean that. So I have to pay for Ford's bad light damage. That is not right. Then I came in to have the light replaced, had a light come for low air pressure in one tire, I ask them to check it and fix it. They called said it was in the sidewall and 400 dollars would fix it. I said hold off for now. The thing is the alarm was in they did not even air it up the turn the alarm off I told them I would pay for the air, that is customer service. More

The Explore set for a month. Repaired everything needed but it still wouldn't start. Decided to have it towed to Brinson to be checked out, were very surprised when they called back and asked for the oth but it still wouldn't start. Decided to have it towed to Brinson to be checked out, were very surprised when they called back and asked for the other key. I only had the one key. They then told me it was the key. They were very curtious and helpful. They did not treat me as a woman that didn't know about cars, my husband is a retired mechanic, so I do know a little about vehicles. The price was a lot less than anticipated. They did a great job. More

Vehicle had problems within 3 days of purchase. Engine light kept coming on. Service dept. checked vehicle and said it was probable caused by servicing diesel fuel they reset the light. I made a trip to S light kept coming on. Service dept. checked vehicle and said it was probable caused by servicing diesel fuel they reset the light. I made a trip to San Antonio, TX. "300 miles down - almost 300 miles back before truck over heated." Had the truck towed to Brinson, Athens Texas. Where it was checked. I was told the blower system for the EGR had gone out. I had just bought the vehicle with full coverage for maintenance of same. I was informed that this problem was not covered in the maintenance agreement. $2,000 plus later I received my truck back. Since then I have had Antifreeze blow out all over the top of the engine. Now $32,000 Truck and Maintenance for a 2006 6.0 Ltr. Diesel Seems to me a very good reason as to why I have given this rating. My question would be I bought insurance just to find out later it was useless. Highly reccomended by the Dealership. Is that not deceptive? Thank You. John F. Colman More

I would like to share the very pleasant experience I had when I bought a pre-owned vehicle on 7/16/12. My sales consulatant was Rodney Blanton, who is awesome!!!! Rodney made my buying experience like none when I bought a pre-owned vehicle on 7/16/12. My sales consulatant was Rodney Blanton, who is awesome!!!! Rodney made my buying experience like none other that I have ever experienced. First of all, his attitude is that of a winner. By that I mean he truly understands that if you give great service, the money will ALWAYS come.He truly went above and beyond the call of duty. When I told Rodney that I liked the vehicle, and was willing to make an offer, but I needed an independent assessment of the condition of the vehicle, his comment was "no problem." I live in Dallas, so I did not know a certified mechanic in Athens, but Rodney made some phone calls for me, and went with me to get an independent assessment of the vehicle. After we closed the deal that day, I picked the vehicle up a couple of days later. The left front tire was wearing, and I told Rodney that I was not feeling good about driving the vehicle back to Dallas. Again, he said "no problem", and made some phone calls for me, and found me a used tire, which ironically matched the other 3 tires. Rodney is a true professional, and is very good at his craft. The vehicle that I purchased is fantastic, and I am very pleased. I am recommending Rodney to all of my family and friends who will be purchasing a vehicle in the future. In closing, I want to share the great experience I had with Bryan Carter, finance manager.He made me feel so comfortable. Thanks Rodney and Bryan. You guys are the best!!! Peace and blessings, Charlie Peal More

It was great to know Bill was working Sat. 7/21 when I had battery problems. He jumped on it right away. Great Job! Thanks had battery problems. He jumped on it right away. Great Job! Thanks More

I bought a new F-150 supercrew at the dealership in 2004. It has not been serviced anywhere else. I have had wonderful service with this dealership and the people are great. I had a little incident on my las It has not been serviced anywhere else. I have had wonderful service with this dealership and the people are great. I had a little incident on my last service visit, I had called to order shocks for the rear of my vehicle, because when I had the last regular service done they found one shock leaking. Iwas called a couple of days later saying my shocks were in. I came up the next day to get the work done. The service dept. removed the old shocks and found the they had received the wrong replacement shocks. The service rep. came and told me the situation and that he was trying to find the correct parts, whicch he did and they were installed within a reasonable time,saving me another trip as I live on Lake Palestine south of Chandler,which is about 30 miles oneway. I appreciate the effort made to get my vehicle fixed without more inconvience. Your people have always been friendly and professional. I wish all businesses I deal with were like yours. Respectively Yours Herbert W. Botts More