Brigham-Gill Village CDJR
Natick, MA
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Superb from start to finish! I felt i was in a buying environment as opposed to a selling environment which is what every consumer should experience. Sales staff were excellent an I felt i was in a buying environment as opposed to a selling environment which is what every consumer should experience. Sales staff were excellent and this is not the norm. Great job Team Brigham - Gill More
Service that goes above the call of duty.. Thank you Jamie in service and Matt in parts who worked together to come up with a solution to repair the constant problem I have had with my ignition Thank you Jamie in service and Matt in parts who worked together to come up with a solution to repair the constant problem I have had with my ignition system. I have confidence the fix this time will be permanent! More
Awesome Awesome, price was right where I wanted, everyone was nice and helpful, Steward was the most helpful person because I liked that he made sure I unders Awesome, price was right where I wanted, everyone was nice and helpful, Steward was the most helpful person because I liked that he made sure I understood what everything did on the new car More
Excellent Great service and excellent dealership everyone acknowledged me and my family as we shopped the dealerships inventory very pleased and impressed. I wo Great service and excellent dealership everyone acknowledged me and my family as we shopped the dealerships inventory very pleased and impressed. I would recommend this dealership to anyone I know that would want to purchase a vehicle More
Very positive sales experience Defied all the usual stereotypes - I found them to be very helpful and responsive without all the hype and pressure. Our rep was great and it seems li Defied all the usual stereotypes - I found them to be very helpful and responsive without all the hype and pressure. Our rep was great and it seems like the dealership is doing really well. More
realistic upfront service It's certainly a pleasure to not have to haggle over the price. You deserve to make a living selling vehicles just as much as a customer deserve to It's certainly a pleasure to not have to haggle over the price. You deserve to make a living selling vehicles just as much as a customer deserve to get a good quality product. Having a good relationship upfront also helps to ensure a relationship that could last for many years going forward. Happy to have made a trusting leap into the hands of the team at Brigham-Gill More
Stewart Powell I had been to a few dealerships before I landed at B-Gill. I always felt pressured and like I was being "bulldozed". (take that Norwood!) Then I met S I had been to a few dealerships before I landed at B-Gill. I always felt pressured and like I was being "bulldozed". (take that Norwood!) Then I met Stewart Powell at B-Gill. He was so knowledgeable about every aspect of every Jeep model there was and believe me I asked lots of questions. And very patient. I had to test drive all models that I was interested in before I made any decision. In fact, I wasn't even planning on buying a car that day but I felt so confident with my choice because of Stewart that I was like, why wait. So I bought a Compass, which is the perfect car for me. When I picked up my car he went through everything - set it all up for me. I highly recommend asking for him. You will never feel rushed or unimportant. More
Simplest, most transparent car buying experience I've had Pricing was very fair, sales process simple. I'd give the sales process 5 stars, but when it came to closing time with finance, the gentleman could h Pricing was very fair, sales process simple. I'd give the sales process 5 stars, but when it came to closing time with finance, the gentleman could have done more to make the experience a little less stressful. I came in with my own financing, so he would only accept a check (which I did not have with me). So, I made two separate trips to local BofA branches to get a cashiers check. The first was already closed (recommended by finance guy). I came back and told him it was closed, he told me to just come back tomorrow; I live 90 minutes away. Luckily, my salesman had another solution and I made a second trip. That said, Jamaal in sales was outstanding and I would certainly encourage anyone to work with him. More
Annual Maintenance Although I only had a one-year check-up, oil change and state inspection sticker, service was prompt, employees were courteous, and the waiting area Although I only had a one-year check-up, oil change and state inspection sticker, service was prompt, employees were courteous, and the waiting area was pleasant and clean. The car was ready within the estimated time, and my experience was a very pleasant one. More
Excellent Maintenance Service Service Rep (Dave Maroni) was familiar with the vehicle's service history via the computer system and was ready to explain the required & recommended Service Rep (Dave Maroni) was familiar with the vehicle's service history via the computer system and was ready to explain the required & recommended services. The vehicle was ready (i.e. service completed) in a timely fashion More



