Brigham-Gill Chrysler Jeep Dodge Ram
Natick, MA
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With the exception of the generally good demeanor of the service department my experience was horrible. I purchased a "new" pacifica with 5000 miles (general manager's car) and the experience has been down service department my experience was horrible. I purchased a "new" pacifica with 5000 miles (general manager's car) and the experience has been down hill since then. First I couldn't test drive the actual car supposedly because it had 4998 miles on it and they wouldn't be able to sell it "new" if it had 5000 on it, needless to say that was a mistake. The salesperson quoted me an interest rate that the finance guy couldnt offer, the salesperson said the warranty would be extended to include the 5000 miles on the car at time of purchase which I have since found is not true. The car was delivered with coffee stains and smelling like onions and with buffing scratches on the hood. Since then it has been back for service no less than 8 times and still is going back. The sales experience in hindsight was deceptive and the repair experience was abysmal with a smile. Don't buy a car from here. More