Brickell Mazda

Aggressive I went to Brickelk Mazda to lease a CX-5 The sales rep. Was friendly and was new in the job. He had all the intention to help me however he needed hi I went to Brickelk Mazda to lease a CX-5 The sales rep. Was friendly and was new in the job. He had all the intention to help me however he needed his manager support. His managers was aggressive and insistent to receive a proposal. When I decided, the price that was agreed at the beginning changed 2 times !!!!! When I received the car I did not received the second key and the user manual !! There has been almost one month and I did not received the second key and the manual More

Great experience Client service, sales, car service and customer care is made pleasant and seamlessly made easy suring all the process. I will definitely come back to Client service, sales, car service and customer care is made pleasant and seamlessly made easy suring all the process. I will definitely come back to this dealer. More

Proactive and outstanding customer service I took my car to this dealership for an oil change initially, after moving from out of state and talking to quite a few other places, and was fortunat I took my car to this dealership for an oil change initially, after moving from out of state and talking to quite a few other places, and was fortunate to have talked to Eros Cruz, the service advisor, during my first visit. It is truly difficult to find honesty and transparency in the auto industry, especially if you are a woman, but Eros has gone above and beyond to show that they want to do right by their customers. They (Eros and Alex, the service tech) even helped fix a cosmetic issue on the car as a courtesy during my last visit, since I had not had a very good experience with another employee there a few weeks before. It was a very impressive move on their part. Even though it is quite a drive from my home, I intend to continue taking my car to be serviced at this dealer, since they have gained my trust and business. More

Impeccable service As I drove in to service my vehicle, someone was there ready to help. Unfortunately I failed to get his name, but his service was great. My advisor, E As I drove in to service my vehicle, someone was there ready to help. Unfortunately I failed to get his name, but his service was great. My advisor, Eros Cruz, was also a great help. He got me to understand the kind of maintenance I was going to get on my car. He was there until I left the property. Impeccable service for Mazda. Thank you. More

Excelente servicio como siempre Excelente servicio, siempre una atención muy cordial, profesional, respetuosa, amable. Eros nos atendió de la mejor forma posible, el servicio fue ráp Excelente servicio, siempre una atención muy cordial, profesional, respetuosa, amable. Eros nos atendió de la mejor forma posible, el servicio fue rápido y profesional. Nos permito obtener el servicio de Lift y fue de gran ayuda. Muchas gracias por la maravillosa labor que realizan. More

Great Experience! Zero pressure from sales agent and a very pleasant experience overall. They're willing to work with you in order to find the right vehicle. Look no fu Zero pressure from sales agent and a very pleasant experience overall. They're willing to work with you in order to find the right vehicle. Look no further. More

Difficult Purchase and long wait time I came in at 6:30pm and left at 11pm. I had to return the next day to get the new car detailed and when i received it, it was poorly washed. I had ask I came in at 6:30pm and left at 11pm. I had to return the next day to get the new car detailed and when i received it, it was poorly washed. I had asked to hold the contract and not send to bank in order for me to get a lower interest rate with my bank. When I called Brandon he put it through with his bank and gave me a lame excuse. Also, negotiating the price was very difficult with him. He did not want to lower the price nor give me any incentives (1 year service, warranty). He also refused to give me more on my trade in vehicle which I know is worth more than what I was given. Definitely not coming back to purchase. More

Great Experience I had a great experience with Mario Jr and Fausto. They were both extremely helpful and made the process easy and pain free. This is my second time le I had a great experience with Mario Jr and Fausto. They were both extremely helpful and made the process easy and pain free. This is my second time leasing my car from them and I will definitely keep coming back! More

Amazing experience It was my moms birthday and it was time for her to trade in her Mazda 6. The team at Mazda was wonderful. Her sales representative was a delight and t It was my moms birthday and it was time for her to trade in her Mazda 6. The team at Mazda was wonderful. Her sales representative was a delight and they even took the time to sign her happy birthday! She went back to fix one of the rims and immediately was taken care of and issue resolved. Love this place More

Very pleased with the outcome Aimee Tase and Jose Petrach were very helpful when there was an error on the sales contract. The problem was rectified immediately and I was very plea Aimee Tase and Jose Petrach were very helpful when there was an error on the sales contract. The problem was rectified immediately and I was very pleased with their customer service! More