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Brewster Subaru
Brewster, NY
2,624 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,624 Reviews of Brewster Subaru
June 08, 2023
Kristen was attentive, helpful and had a great sense of humor. Kristen has a “no pressure” approach, which reminded me of previous luxury car buying experiences. Even after the purchase, Kristen made herse humor. Kristen has a “no pressure” approach, which reminded me of previous luxury car buying experiences. Even after the purchase, Kristen made herself available and made sure all loose ends were tied up. I’d highly recommend contacting her for your next Subaru. More
by bhodge
Employees Worked With
Rich Johnson, Danny Gomes, Kristen Hetzer
June 05, 2023
Great dealership! The staff is friendly and knowledgeable and they care about your happiness with your purchase. The GM Nelson Demelo runs a very honest dealership & The staff is friendly and knowledgeable and they care about your happiness with your purchase. The GM Nelson Demelo runs a very honest dealership & has a great team of employees! More
by Mark
Employees Worked With
John Chaber, Nelson DeMelo, Rich Johnson, Patrick Larson, Mitchel Pollak, Danny Gomes
June 03, 2023
Rich is extremely knowledgeable, courteous, helpful, and truly made this an easy, informed, and pleasurable car buying experience. I highly recommend Rich and Brewster Subaru for anyone looking for a new ca truly made this an easy, informed, and pleasurable car buying experience. I highly recommend Rich and Brewster Subaru for anyone looking for a new car. , More
by salva.carl
Employees Worked With
Chris, Rich Johnson
June 02, 2023
Rich was really great, the financing aspect and working with Rich was the best part. He was prepared, professional, and very nice. No complaints, you rock, Rich!! The rest of the buying process was tedi with Rich was the best part. He was prepared, professional, and very nice. No complaints, you rock, Rich!! The rest of the buying process was tedious and left much to be desired. There were several hiccups along the way, and while they did work to make accommodations for us, like a free rental, seat covers, we didn’t walk away blown away by this dealership. We felt there were aspects that could have greatly been improved. 1) The car we wanted wasn’t in stock and it took a long time to find this out after sitting and going over the numbers: wish this had been known up front as we were in an urgent need. Although, we did get a free rental car while we waited for the car which was great and much appreciated. I think up front communication that the car wasn’t there but they’ll accommodate us would have made this experience better. 2) Our agent forgot about our original pick up time and I showed up for the appointment, driving out of my way, and he had no recollection of this appointment. Nor was the car there. Had to come back another time. 3) We requested a certain interior color which we didn’t get and I only realized when I picked it up after signing everything. This was a disappointing moment upon seeing car! And while the interior we got looks great, it’s going to be challenging with the kids. Our agent is getting us seat covers, which is appreciated. He said he forgot about our interior color request! 4) We drove off without our registration, which he’ll mail to us. He first called to ask us to come back, then realized he could have mailed while on the call with me after asking me to come back. Wish he had figured this out before calling and just texted or called, “Hey left your registration, will mail! Very sorry!” He wants to be accommodating and I respect that, however, I don’t think he would consider this a smooth, perfect process. I think if he should focus on attention to detail and writing down requests to be more responsive to customer needs. He’s nice and and eager and think we can continue to improve. I hope this feedback helps for future sales! Thank you! More
by aokb
Employees Worked With
Christian Aquilar, Rich Johnson
May 27, 2023
It has always been a pleasure. I always feel taken care of and the entire experience is made as easy for me as possible. They are warm and friendly. Responsive and patient with all I always feel taken care of and the entire experience is made as easy for me as possible. They are warm and friendly. Responsive and patient with all my questions. A beautiful experience. Anthony Pilla treated me like a friend not a customer and Rich explained all the paperwork in a simple and effective manner. everyone there is jovial and you can see they all work together. More
by nataliedeeb68
Employees Worked With
Anthony Pilla, Rich Johnson
May 27, 2023
My husband and I have bought 3 cars at this dealership. Everyone is always friendly, helpful and thorough. We always bring in our dog and he gets lots of love from the whole gang! Anthony and Rich made Everyone is always friendly, helpful and thorough. We always bring in our dog and he gets lots of love from the whole gang! Anthony and Rich made our buying experience smooth from start to finish. We are on our 8th Subaru -- and these last 3 at Brewster Subaru have been the best experience. Plus, service is the best; Danny takes great care of us! Brewster Subaru is, "All about the love!" More
by sasenno
Employees Worked With
Anthony Pilla, Rich Johnson, Danny Gomes
