Brattleboro Subaru

I had a problem with a used vehicle being sold "as is" with no warranty. I paid fair retail price after receiving reasonably fair wholesale value for my trade which was in very good retail condition a is" with no warranty. I paid fair retail price after receiving reasonably fair wholesale value for my trade which was in very good retail condition and sold very shortly after being traded. My concern was diffused after being assured by jason that the dealer is above board and would do everything they could to assist me if an issue came up. The vehicle ultimately failed a state safety inspection because of a faulty brake system. It was also discovered to have an oil pan that had rotted which was missed by the dealership and myself. After a few calls, the GM reached out to me in an effort to resolve the issue. I'm optimistic and look forward to resolving the issues we had discussed. More

Probably the best dealer experience I have ever had and I've bought a lot of cars in my life. Everyone who helped us was extremely friendly and helpful. Even though it was after they closed before I was co I've bought a lot of cars in my life. Everyone who helped us was extremely friendly and helpful. Even though it was after they closed before I was completely done they made sure I was happy and didn't seem to mind at all. I will be back for my next one for sure. More

Purchased a used Subaru through Brattleboro Subaru with the help of Internet Sales Manager Mike Masters. Both the dealership as well as Mike were extremely helpful in getting me information and put togethe the help of Internet Sales Manager Mike Masters. Both the dealership as well as Mike were extremely helpful in getting me information and put together a video on the car I was interested in. Completed the purchase via phone calls, email, and standard mail and the whole process was very smooth. The dealership worked with my shipper as well and assisted in the pick up of the vehicle, I had a really good experience with this dealership overall. Would definitely recommend Mike for online sales and the dealership as a whole. More

Marie is nothing short of exceptional! She listens to what you need and want. I have been in customer service for 17 years, I know what it takes and Marie has what it takes. She even delivered my new car what you need and want. I have been in customer service for 17 years, I know what it takes and Marie has what it takes. She even delivered my new car to me!! I highly recommend going to Marie for all of your car needs! More

From the first phone call to the time we drove off the lot in our new 2013 Subaru Outback, our experience with this dealership was nothing short of phenomenal. It all started with Mike Masters who skillf lot in our new 2013 Subaru Outback, our experience with this dealership was nothing short of phenomenal. It all started with Mike Masters who skillfully handled our request for a vehicle with specific options. When Mike realized that they did not have the particular vehicle that we were in the market for on the lot, he quickly located the exact build at another dealership in New England. Within 6 hours we had completed our credit application, negotiated a very fair price for both our tradein and the new car price, and set up a time to pick up the vehicle the next day. Onsite at the dealership the next day, Rose Kochman helped us with all the paperwork and spent 30 minutes withus in the car reviewing features and how to use them. Lastly Nizam Mushaba, the Finance Manager, did a great job handling all the financial and title documents with us. I would buy another vehicle from this dealership in a heartbeat! Kudos to a great team. Very knowledgeable, helpful, responsive, friendly, curteous, willing to negotiate, and fair! More

Do you believe that dreams come true? I do, now that I've become a proud new owner of a 2013 Subaru Forester with the help of the friendly, dedicated staff at Brattleboro Subaru. I had done all my rese I've become a proud new owner of a 2013 Subaru Forester with the help of the friendly, dedicated staff at Brattleboro Subaru. I had done all my research on what car to buy, and was searching for a Subaru, but I had a strict budget and a car to trade that I owed on. I happened to find the Brattleboro Subaru website on line....and I read every single review and piece of information on the site - how satisfied people were, how much they help people with credit issues, how wonderfully easy an experience it was....and so I emailed them. Mike Masters got right back to me...after several emails, I said to him jokingly "gee, if you read everything written about your dealership, you would think that it's a magical place where dreams come true". One week later, after handling 90% of the transaction via email, I am proof that it ISN'T a dream - it's real (even though I had to keep pinching myself today at the dealership...it totally felt like a dream). If you are looking on their site, reading all the reviews...I'm here to tell you: it IS true. They DO what they say: they get back to you, they are friendly, they find financing, they have cars priced better than anyone and the experience is stress free. They want your business, they treat you with respect, and absolutely NO GAMES - as you read with other reviews, what we agreed upon via email was what was offered. I LOVE my new car, and guess what? I actually had FUN today getting it!!! So, to Mike, Jason, Marie, Luke and Ni - a huge thank you from me. So worth the 4 hour round trip drive. Not only did they meet my payment requirements, they included within that a 6 year 100,000 mile warranty AND I was able to get fog lights added today at the last minute, like it was no problem. Words cannot adequately describe my experience but all I can tell you is, in my 25 years of Customer Service/Public Relations experience, I know what it takes to provide exceptional service, and this team, from management (Mike, the internet manager who greeted me at 8:30 am with a cup of coffee like we talked about to go with the muffins I made) to finance (I actually hugged Ni, the finance guy - who hugs their finance guy at a dealership?? You will want to hug him!!!) to sales (Jason, who let me hang out like we do that every day, and totally attentive to my needs), has all the right tools. Bravo, guys!!! You can be sure I will be recommending you AND buying my next car from you from here on out! More

This is the second car I have purchased or leased from Brattleboro Subaru in the past 4 years. I have compared their prices to Steve Lewis Subaru, and Brattleboro Subaru has consistently been much better Brattleboro Subaru in the past 4 years. I have compared their prices to Steve Lewis Subaru, and Brattleboro Subaru has consistently been much better. They are friendly, courteous and, above all, honest. They have consistently been "up front" in their interactions with me. Steve Lewis Subaru is 10 minutes from home, yet I chose to do business again with Brattleboro Subaru despite the 45 minute trip. I would recommend them to anyone looking to buy/lease/trade a car. Their service department is also top notch. I have been making the trip up to their service department for the majority of my routine maintenance needs despite having Steve Lewis Subaru so close. More

When I arrived at the Subaru dealership I didn't know what car I wanted--I only knew that I wanted to feel confident driving in the snow, so an all wheel drive was what was on my list. Additionally I had what car I wanted--I only knew that I wanted to feel confident driving in the snow, so an all wheel drive was what was on my list. Additionally I had to keep my payments the same due to budgetary restrictions. The sales staff listened to me intently and offered me a car to test drive--It was fine but I didn't feel excited about it and realized that I needed some extras--I expressed that I needed some bells and whistles--again the staff heard me and the car that I didn't even know I wanted appeared --complete with leather interior, heated seats, a giant sunroof and a 6 CD changer. They simply offered me the car to try--Jason and John made me feel like I was paying an enjoyable visit. When I decided I wanted the car (the remote car starter made it a done deal), financing was secured, the paperwork was done, insurance transferred and I drove away from the smoothest and most pleasant transaction. I know the staff stayed late to make sure everything was in order. I left with instructions to return the following day for a complete detail and recondition and arrived to the smiling service department and before I could even step out of the door the van to bring me back to work was waiting. Jason had even offered me his own car if I needed to go anywhere. The whole experience from sales to service was pleasant, efficient and everything in life should be this easy! More

We started our search for a new car with a local Subaru dealer and weren't thrilled about the experience. It felt like they didn't care if we were really happy with our purchase and tried to sell us just dealer and weren't thrilled about the experience. It felt like they didn't care if we were really happy with our purchase and tried to sell us just a car - not necessarily the right car. We saw that our credit union had a car buying service. It pointed us in the direction of Brattleboro Subaru and one other dealer, also out of state, for the car we were looking for. The other dealer contacted us first and the salesperson was very positive they could work out a sale for the car we were looking for. We made an appointment to go there that day and then we talked with Mike Masters. He made us feel confident that he would have just the right car for us and that we would feel good about doing business with him. He was so convincing we cancelled the appointment with the other dealer and made the two hour trip to Brattleboro. We were happy we went. Mike hooked us up with Rose who made the transaction as painless as possible on what seemed like an extraordinarily busy day. Everyone was professional, knowledgeable and personable. It was a business transaction and we never felt like we felt at that first dealer - they cared about the deal they made with us and Mike really seemed to care that we get the car we really wanted. More

My husband and I started our car shopping process 6 months ago, we visited several dealerships but couldn't find what we were looking for and also couldn't find a dealership that would give us a reason months ago, we visited several dealerships but couldn't find what we were looking for and also couldn't find a dealership that would give us a reasonable trade value for the truck we were planning to trade, so we held off and decided to make do with what we had for the time being. Last weekend, we visited Brattleboro Subaru and quickly found the right car for us. Although it was a busy day at the dealership we were greeted by the internet salesman, Mike Masters, who set us up for a test drive and answered some of our questions. When we returned from our test drive Mike introduced us to Jason Steele who assisted us with the remainder of the car buying process. Both Mike and Jason were happy to assist us by answering questions and making the who process go very smoothly. Brattleboro Subaru offered us a fair price for our trade, and although it wasn't as high as we had hoped for, it was significantly better than most dealerships had been willing to offer. We left with our new car and Brattleboro Subaru took care of contacting the DMV and insurance company leaving us to enjoy our new car! More