Brattleboro Subaru

Sloppy service despite the fact that I bought my car here I love my 6 cylinder Outback Subaru I bought here, and the service people are always friendly, so it took a long time for me to realize how bad things I love my 6 cylinder Outback Subaru I bought here, and the service people are always friendly, so it took a long time for me to realize how bad things were. I have brought the car in for service every 3000 miles, and have always asked them to check it over thoroughly and do EVERYTHING according to schedule. I was shocked a few times when my oil light came on a fedw hundred miles after the car was in for service. They are supposed to change my 6 cylinder every 3000 miles. I thought something was wrong with the car. It is only after 6 years of owning this car I have discovered that some of the service personnel DID NOT CHANGE the oil when I brough it in, mistaking it for 4 cylinder models that can go 6000 miles between oil change. MORE UPSETTING is my current situation. I am due to go on vacation tomorrow, with all my reservations made. Yesterday the car began driving jerkily, the brake lights came on as well as skid lights, and the check engine light was flashing. Two months ago the engine and a number of other indicators had come on, and I had had the car towed by AAA to the shop. A few weeks ago I took it in for a complete service and complained that I had had more trouble when I was in NY State, and asked if they had skipped any routine maintenance. I ask this every time, and am always told absolutely NOT. Well, today I learned that they were supposed to have changed ALL THE SPARK PLUGS 10,000 miles ago, when I was still on the extended warrantly, but did not. Now my vacation plans are ruined and they won't absolutely guarantee they will get the spark plugs and whatever else is needed, that THEY SHOUD HAVE DONE 10,000 miles ago, completed on Monday. I have been in so often they know me by name, they have all the work done on this car in their conputer, but they are too careless to do the major routine maintenance. I have paid them thousands of dollare in repairs over the years, not knowing that their sloppy service lack of maintenance was damaging my car. More

Unexpected Pleasure We did not anticipate having to purchase a new car and were frustrated at having to do so. Laura Chapdelaine turned a negative situation into a positi We did not anticipate having to purchase a new car and were frustrated at having to do so. Laura Chapdelaine turned a negative situation into a positive for us with her genuine understanding, support, and patience throughout the process. She listened and was responsive to all of our concerns and questions. At the same time she was efficient, attentive to all the details, and sent us home satisfied customers. Additional gratitude to Shane in the Service Department, Luke Higley, and John Sciacca for providing helpful information, guidance, and excellent personal service throughout the process. More

Stress free car buying experience! Laura Chapdelaine was absolutely wonderful to work with - from the test drive experience where she really went over all the different cars' cool featu Laura Chapdelaine was absolutely wonderful to work with - from the test drive experience where she really went over all the different cars' cool features on some funky back roads, to the extra steps she took on her own time to help me sync and customize my car's audio system after I purchased. I went with a 2012 Ford Focus, a good price, low mileage, she helped me above and beyond with my unique trade-in situation, and the folks at Brattleboro Suburu got a great deal for me on the financing. They made it all seem easy. Everyone there was very pleasant to interact with, very kind and helpful. I especially appreciated that Laura is so trustworthy, so down to earth, and didn't use any of those old cliche "high pressure sales tactics." Just a great experience all round. I would buy all my future cars from Laura especially, and I recommend her and Suburu very highly!! - Jen More

Above and beyond! My wife and I worked with Zakk on the purchase of a 2019 Forester. We were offered a fair price and exceptional follow through on all of our questions My wife and I worked with Zakk on the purchase of a 2019 Forester. We were offered a fair price and exceptional follow through on all of our questions. I know this might sound crazy, but we live in PA and drove to VT to get the car we wanted. Even with that kind of obstacle everything flowed like clock work. Kudos for a job well done and two happy PA customers! More