Brandon Ford

Worst Car Buying Experience Ever!! I went to buy an Explorer. I got the car of my dreams at an expense of customer service. Joe sold us the explorer but was distant and focused mo I went to buy an Explorer. I got the car of my dreams at an expense of customer service. Joe sold us the explorer but was distant and focused more on making the sale than actually listening to our needs and wants. With finances, Toni was cold and acted like we were an inconvenience to her. Both Joe and Toni told me to get the $500 military rebate to return to the dealership and turn in a certificate for the rebate. I did receive several rebates but was eligible for a $500 military rebate so 2 weeks later I brought my certificate the Joe. Joe took it to Toni, and Toni supposedly submitted it. Joe tells me to wait 6-8 weeks and I would get a check in the mail. 3 months later with no check, we go to the dealership to talk to Patrick. Patrick assures us he will look into it and call us back on Monday. Monday Patrick calls claiming we received the rebate in the deal (this is simply not possible because the certificate has to be turned in to receive it) but will give us a check for the money because of the issue. While on the phone his tone is condescending and he got frustrated when I question his information. I go the next day to the dealership to get the check and the paperwork he shows as his "proof" is not dated nor is it accurate. I question him about what Toni and Joe had told me and he acts like I made the mistake not his team. He became frustrated and slammed my papers on the counter when I told him that as a result of this lying by his employees he has lost a customer. When I get home I call Ford and re-examine the paperwork Patrick gave me. I noticed a mistake in that no one submitted the certificate for the $500 rebate thus the missing check. Someone didn't do their job and submit the certificate. This is completely unacceptable customer service. No one has bothered to return calls or messages, Joe passes any of my questions off to the next person, and no one has even bothered to check in to see how I like the explorer or if I have any questions or concerns. On top of being ignored and neglected, I have had my intelligence insulted by the manager (when I am correct in knowing a mistake was made) and talked to as if my business doesn't matter. I will never buy from this dealership again, and I seriously doubt I could ever buy a Ford again after this horrible experience! More

Bad experience. Limited transparency although there was no shortage of colorful adjectives! Rarely is there an agreement with a dealer, but the dealer should respect your time. although there was no shortage of colorful adjectives! Rarely is there an agreement with a dealer, but the dealer should respect your time. More

Great Dealership and Awesome Sales/Finance Team! We came in with a trade in full of negative equity! Joe Spellman was our sales guy and we couldn't be happier with the way things turned out! The fina We came in with a trade in full of negative equity! Joe Spellman was our sales guy and we couldn't be happier with the way things turned out! The finance guy Kris, worked to get our payment as close to what we needed, and we got an awesome brand new truck out of the deal! 100% would recommend Brandon Ford and Joe Spellman!! Definitely satisfied with our end result! More

Perfect scenario with zero pressure! After I was recently in a crash and not expecting to buy a car especially without a trade or down payment. Bob managed to make the process smooth and After I was recently in a crash and not expecting to buy a car especially without a trade or down payment. Bob managed to make the process smooth and simple. I first went to another dealer and saw what they thought could be my best case scenario for the low payment but still a reliable vehicle and they not only tried to jack up the price of the car they them started using pressure sales tactics like I'll lose money if I dont buy right this second when I just wanted to leave for lunch. Then I went to see Bob who I had purchased my last vehicle from which was mew explained the situation explained I cross shopped and wasnt happy with what I was shown or how I was treated. Just like last time Bob found me the perfect vehicle and made the process effortless. Even though this was a horrible situation to be put into since my payment is very important to me and I had limited time to purchase a new after the accident bob helped me stay calm find the best vehicle suited for my payment and needs at a great price that's beautiful! Not only that but he explained how everything works, what my options were, was calm and fair as I was comparing the offer with multiple similar vehicles and didnt pressure me one bit like the jerks at the other dealership. After a second home run I can tell you not only do I highly recommend him but I will deffinately keep coming back! More

New car Had to purchase a new vehicle last second since the last one got totalled in an accident, I managed to get ahold of Mr. Bauman pretty quick and he was Had to purchase a new vehicle last second since the last one got totalled in an accident, I managed to get ahold of Mr. Bauman pretty quick and he was very responsive to the needs and wants for both our financial situation and a car that fits our lifestyle. I am very happy with the process, how quickly things went, the approval speed, the professionalism, and that we were able to drive home that day in a car we could afford, and honestly way more optioned out than I had anticipated. More

Gave my 18 year old white glove treatment for first purchase I have purchased two cars from Brandon Ford and had amazing service all the way around with them. So when my 18 year old needed a new car I called Bro I have purchased two cars from Brandon Ford and had amazing service all the way around with them. So when my 18 year old needed a new car I called Brooksye Hall and told him how important it was for me for my son to have an amazing experience for his first car purchase. Brroksye introduced Ben to Ilaisa Taloa who treated my son like he was the most important customer he was working with. Not only did he educate him on the differences in vehicles when getting financing and insurance, but then showed him vehicles that he thought my son would like. In the end my son was able to purchase a Certified Pre Owned 2016 Ford Escape, and got him financed at a great rate. My son felt like he mattered as a customer, and as a parent, I am grateful to Brooksye and Ilasia for making him feel like his business was as important to them as mine might be. Once again, Brooksye and Ilasia proved why Brandon Ford will be the first place we look for new and used vehicles. I also need to mention Scott Brinkman who has handled the service on my 2013 F150 XLT. I can't say enough about him. He always goes above and beyond, and the fact that he has a background as a mechanic helped because he always had an idea of what was wrong before the truck ever made it back to the service department. He was usually right, but always kept me up to date with constant communication during the repairs. All in all, Brandon Ford does it right. I really can't say enough about the team there. First class, and they actually care about their customers. More

I've purchased not one, but two vehicles from them! My sales team consisted of Arian ,Ilaisa & Channing in finance.. These guys are fantastic ! They turned what could have been an arduous drawn-out tran My sales team consisted of Arian ,Ilaisa & Channing in finance.. These guys are fantastic ! They turned what could have been an arduous drawn-out transaction into a streamlined and dare I say pleasant experience. My sales team listened to exactly what I wanted and found me the perfect vehicle. Chanting in finance found me the best terms possible I simply could not be happier! You won't be disappointed, give them a chance to make you happy too. More

Management goes the XTRA mile for customers. I'd like to thank Dan Jordy and David Farner for going the xtra mile in making sure I was happy. I will definetly buy here again in the future. I'd like to thank Dan Jordy and David Farner for going the xtra mile in making sure I was happy. I will definetly buy here again in the future. More

Great Experience Buying a car requires a lot of time and financial commitment, so selecting the right car is important. Unfortunately, many dealerships/salesmen use hi Buying a car requires a lot of time and financial commitment, so selecting the right car is important. Unfortunately, many dealerships/salesmen use high-pressure tactics to push the deal leading me to walk out of more than one dealership. As a person who extensively researches and compares various vehicles and options, I was excited that Arjun at Brandon Ford allowed me the time to do just that. He demonstrated patience and understanding as I wavered between a used small and mid-size SUV. His knowledge of the vehicles and his patience in answering all my questions, helped me to make the decision that I know was right for me. He also helped me work with Luis (wonderful, young man), in the parts department to order the custom mats for my vehicle which arrived in one day. My family will always go to Brandon Ford! More

Personable, Knowledgeable Service We did our homework and checked out many F250 Super Duty trucks at dealerships and Brandon Ford by far had the best selection and prices. Our salesman We did our homework and checked out many F250 Super Duty trucks at dealerships and Brandon Ford by far had the best selection and prices. Our salesman Ilaisa Taloa was very knowledgeable and explained the differences in the trucks we test drove and ultimately helped us in making the right selection. Channing Roberson was also very knowledgeable and helpful in explaining various plans to us and he was quick and efficient with our financing. A very good experience from the whole team with our purchase from Brandon Ford. More