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Braman MINI West Palm Beach

West Palm Beach, FL

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205 Reviews
Welcome to Braman MINI Palm Beach, where your satisfaction is our highest priority. We promise to provide you with the finest luxury automotive experience found anywhere. Braman Motorcars has been serving South Florida and beyond for more than 30 years, and in 2003, proudly opened our authorized South Florida MINI location in West Palm Beach, FL.
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2901 Okeechobee Blvd

West Palm Beach, FL

33409

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Showing 205 reviews

February 24, 2011

My dealings with Ralph have been very positive. He is friendly and courteous, returns phone calls, and takes care of all my service needs. It's great to be able to call a dealership and the person on th More

by ewp424
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ralph Fonti, Ralph Fonti
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February 22, 2011

Ralph has been taking care of my car(s) for about 4 years. I know I will always get a smile, a great attitude, an honest evaluation and superb service. I feel like Ralph values my business and I would More

by Hotalinguk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Fonit, Ralph Fonti
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January 26, 2011

Over the years I have purchased BMW's, Audi's Mini's Boxters all from Bramen. I am an extreamly satisfied customerthat. The sales person Turk was on top all my concerns and made them non-issues. The fin More

by roger butler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Turk
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January 25, 2011

My opinion has changed about Braman with the way in which my problems were dealt with now. Both Ralph F and Danny B have turned my mind from any negative feelings and not with promises, but with actions. Dan More

by lbrachfe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
9, Ralph Fonti
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Jan 25, 2011 -

Braman MINI West Palm Beach responded

Dear lbrachfe, We are quite concerned with your frustrations and take every complaint seriously. I would like to reach out and help solve the problem as expeditiously as possible. How can I help? Best regards, Danny Bayard Business Development Manager Braman Motorcars 561-242-3401

Jan 26, 2011 -

lbrachfe responded

There is nothing you can do to correct the current situation or any past ones either. Other than isolated times, I have not had many exceptional Braman experiences, except your "Track Days", Danny. I will be happy to share after the current problem is resolved by the employees responsible as I do not wish to tender any bad relationships with service people at Braman while my current car is in your hands.

Jan 26, 2011 -

Braman MINI West Palm Beach responded

Is that you Larry! Recognized the easy and frank dialog. The DealerRater review does not give your name. This issue is even more important to me than ever. I want to help solve this and anything I can do to turn your perception around is paramount. As far as the bad relationships with the service people, please rest assured that your satisfaction is all of our priority. If you let me know what the main issue is, I can make sure it gets the proper attention. Danny

Jan 26, 2011 -

lbrachfe responded

Yes, Danny it is Larry Brachfeld and will call you soon, but do feel that the current situation is handled and I am waiting for a a job to be finished and promises to be kept. My issues with Braman started long ago and Steve Grossman kept me as a customer the last go-round by personally taking over for a sales associate who just didn't show up one day last year.This was just one of many bad experiences I have had with Braman and yes, many others were good, but rarely excellent. I have normal expectations for people and Braman has some exceptional ones like you and I am thankful for that.

Jan 26, 2011 -

Braman MINI West Palm Beach responded

Thanks for the kind words Larry. How does Ralph work for you. I know he tries very hard for all of his clients.

Jan 26, 2011 -

lbrachfe responded

Ralph does try hard to please.

Jan 26, 2011 -

Braman MINI West Palm Beach responded

Does he please you? Is it an issue with Ralph or the Techs?

Feb 01, 2011 -

Braman MINI West Palm Beach responded

Dear Larry. Thank you for giving us the opportunity to correct the situation. You did not have to, but were gracious to accomodate us. I very much appreciate the kind words and look forward to a wonderful relationship in the future. Again, any challenges - I am here to assist. Danny

January 25, 2011

Janifred was terrific! We loved him and his fabulous customer service!!!!!!!!!!! To drive the car to us down in North Miami since my husband was operating was a beautiful thing!!!!! Thank you for you More

by amywang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janifred Todas
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