Bozard Ford Lincoln - Service Center

Always flawless service! Quick Lane can't be beat. Service is fast and the price is right! Dawn and Kevin are the best! And, where else can you enjoy fresh-baked cookies and Quick Lane can't be beat. Service is fast and the price is right! Dawn and Kevin are the best! And, where else can you enjoy fresh-baked cookies and coffee while seated in over-stuffed chairs reading the daily newspaper? More

Great service experience Were ready at appointment time. handled unexpected problem well, worked on cost. took me to and from a local restaurant when it was clear that more w Were ready at appointment time. handled unexpected problem well, worked on cost. took me to and from a local restaurant when it was clear that more work needed to be done than originally planned. More

Service Advisor Best Ever My service advisor, Marcia Nelson, was extremely helpful and courteous on the phone (my initial contact with her). She assisted me in understanding th My service advisor, Marcia Nelson, was extremely helpful and courteous on the phone (my initial contact with her). She assisted me in understanding the work needed to be done with my 2011 Ford Escape. More

IT'S WORTH THE DRIVE FROM JACKSONVILLE Since purchasing my 2013 Escape in Nov. 2012, I have returned to Bozard for all service and recall repair. Even though I live as far west in Jacksonv Since purchasing my 2013 Escape in Nov. 2012, I have returned to Bozard for all service and recall repair. Even though I live as far west in Jacksonville as I can get, it's worth the drive the Bozard. I'm afraid to take my car anywhere else in fear that I won't get such great customer service. I have dealt with Crystal Garrison since the beginning. She has always been very professional, knowledgeable & friendly. This past time she went above and beyond with helping me sync my iPhone to my MyFordTouch software. Since purchasing my new iPhone in Dec., the texts weren't being recognized by my car which means I wasn't able to hear them while driving. This is a function that I absolutely LOVE. Even though Crystal was told that for some reason the iPhone and the SYNC account weren't compatible, she researched until she came up with a fix. When I picked my car up on 8/15/14, We sat in the car, she adjusted a setting or two and BAM!! My car was able to read my texts to me! Thank you Crystal for making my day! And a huge thank you for the service technician(s) that fixed the recalls, changed my oil, rotated my tires, washed and vacuumed my car! You guys are the best! Thanks Bozard for exceptional customer service! More

Great Dealership-Excellent Staff and Proud F350 owner Our latest visit to your service dept. was again done with perfection. I called ahead and discussed the problem I was having with my F350. I spoke wit Our latest visit to your service dept. was again done with perfection. I called ahead and discussed the problem I was having with my F350. I spoke with Crystal Garrison and she was attentive and seemed to understand my concern about driving up to your dealership. Since we bought our '08 F350 in July of "07, all of our service has been done at Bozard Ford. You dealership has the best staff and quality service personnel on the east coast or maybe the state. Crystal took control when we arrived and communicated with me what needed to be done. I even met the mechanic and the three of us discussed a plan of action. Steve(the mechanic) was very professional and explained the problem with my brakes. I then understood what to do. They had us back on the road the next day. I also got to see my original salesman and good friend Henry Rowe. He was the reason we bought our truck at Bozard Ford. I highly recommend him to any and everyone looking for a new or used vehicle. We were one of your first customers at your new dealership. I was impressed with your huge inventory and expansion since our last visit. We still love our truck! More

Great Dealership-Customer Oriented When buying any new vehicle, some problems may arise. I have had our Ford Edge into Bozard for warranty repaors and it was a very pleasant experience. When buying any new vehicle, some problems may arise. I have had our Ford Edge into Bozard for warranty repaors and it was a very pleasant experience. Marcia Nelson is a great asset to Bozard, she diligently coordinated the repairs, accomadatied us in setting up a conveinent time for the car to be repaired and quick to answer any and all of our questions. Communicated with us during the process. Thank You Marcia for your service, individuals like yourself give the consumer faith in dealing with purchasing a new vehicle. Jacob Rees More

Coolest car I've ever owned (MKX). I don't think I will ever shop anywhere else for a car. Patrick always answers my questions... Even at all hours of the night and handled any issues I I don't think I will ever shop anywhere else for a car. Patrick always answers my questions... Even at all hours of the night and handled any issues I have had. Small ones. Love this car and the service I have received from Bozard. Thank You. More

Great Service Department I wanted to give Marcia Nelson a great big Thank You!! She went above and beyond to help us with the service we needed done on my 2006 Expedition. Sh I wanted to give Marcia Nelson a great big Thank You!! She went above and beyond to help us with the service we needed done on my 2006 Expedition. She was available for any questions we had and called us when she had the quote,when the parts came in, when the car was being worked on and of course when the work was completed. I would highly recommend using Bozard Ford for the next time you need any repairs or service completed. More