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Boucher Cadillac of Waukesha - Service Center
Waukesha, WI
462 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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462 Reviews of Boucher Cadillac of Waukesha - Service Center
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December 03, 2019
Second poor experience with the service department i understand that no one is perfect and once in a while an occasional miss happens which happened two service appointments ago for me. I contacted Bo i understand that no one is perfect and once in a while an occasional miss happens which happened two service appointments ago for me. I contacted Boucher to let Gary know of the miss and he assured me it would be resolved the next time. Fast forward to the 'next time'. I brought my Escalade in for a few items - oil change, tire rotation, injector flush, warranty/recall, and an interior cleaning. It turned out I needed a new radiator which extended my expected one day of service over the weekend into the following Monday. This was OK. What was not OK was the fact that my tires were not rotated upon picking the vehicle up and the interior was not cleaned. How do I know the tires did not get rotated? My girlfriend managed to hit a curb with the left front tire and it took a gouge out of the sidewall and nicked the rim. When I received my vehicle the tire was in the exact same location and no one mentioned the tire gouge to offer a replacement (the tires were purchased at Boucher too and I purchased road hazard warranty). Needless to say I have lost faith and trust and will most likely never return. More
by Todd42
Verified CustomerEmployees Worked With
Gary
December 02, 2019
service appointment very good experience -- very timely with service. communication was good. Service advisor and other people was friendly and available to help as neede very good experience -- very timely with service. communication was good. Service advisor and other people was friendly and available to help as needed and timely. More
by JERRYS1
Employees Worked With
service advisor
November 27, 2019
Excellent service Everyone I encountered was friendly, helpful and courteous. I am treated like family. I have always been impressed by the service I received excellent Everyone I encountered was friendly, helpful and courteous. I am treated like family. I have always been impressed by the service I received excellent service. More
by KKRAJEWSKI5MUK
Employees Worked With
Timothy Palmstein
November 27, 2019
Oil change I was very pleased with the service and the timing. I was in and out and made it to work on time/ahead of time. I was very pleased with the service and the timing. I was in and out and made it to work on time/ahead of time. More
by MICHELLEELLIS208
Employees Worked With
November 26, 2019
Very accommodating and professional. I have an IID in my car and the service reps & technicians were very understanding of what was all required to work on my car. The treated me with res I have an IID in my car and the service reps & technicians were very understanding of what was all required to work on my car. The treated me with respect and dignity. More
by AESLUSAR
Employees Worked With
I do not remember their namrs
November 26, 2019
Personal, professional service is outstanding Gary Hug exceeds all expectations in warmth and welcome together with professional service. The facilities are customer friendly too! A pleasure to Gary Hug exceeds all expectations in warmth and welcome together with professional service. The facilities are customer friendly too! A pleasure to have my car serviced at Boucher More
by cewert2
Employees Worked With
Gary Hug
November 26, 2019
Happy with service The Boucher group has been my go to dealership for 30 years always get great service and a fair price i have sent my friend to them and they are alw The Boucher group has been my go to dealership for 30 years always get great service and a fair price i have sent my friend to them and they are always happy More
by PETE26
Employees Worked With
Keith zylka
November 26, 2019
Fanatasic Service Gary Hug is a true professional. I could not help but notice while I was waiting for my car to be completed Gary came into the longue to talk to a el Gary Hug is a true professional. I could not help but notice while I was waiting for my car to be completed Gary came into the longue to talk to a elderly female customer about options she could consider for her vehicle. He could of just stood while she was sitting and expalin, but no way he sat down right next to her showed her the options on the I-pad and you could tell she was pleased. Now that's customer interaction. Kudo's to the seasoned veteran. More
by danjasicki
Employees Worked With
None other then Gary on this visit
November 26, 2019
Awesome Gary is always very helpful & informative without being pushy! Like going to a Cadillac dealer because they know my car & always get good service. Tha Gary is always very helpful & informative without being pushy! Like going to a Cadillac dealer because they know my car & always get good service. Thank you! More
by MBRAUN0619
Employees Worked With
Gary Hug
November 26, 2019
Great Service Easy to get the appointments when I need them and then they take care of me and my automobile. They answer my questions promptly and fully. Easy to get the appointments when I need them and then they take care of me and my automobile. They answer my questions promptly and fully. More
by MURRAYPACESETTER
Employees Worked With
Service Department
