Boucher Cadillac of Waukesha - Service Center

Oil change and small repair They were courtesy and kept us up to date on what they were doing and why. They explained what had to be done and the amount of time it needed. They were courtesy and kept us up to date on what they were doing and why. They explained what had to be done and the amount of time it needed. More

Great service Fast , correct, timely. They listen very carefully to your problems. They also attempT to disrupt your day as little as possible. Be lost without them Fast , correct, timely. They listen very carefully to your problems. They also attempT to disrupt your day as little as possible. Be lost without them. More

Always Great Service Was near the dealership on business. They were able to accommodate me on very short notice for scheduled maintenance. Service was fast and complete. Was near the dealership on business. They were able to accommodate me on very short notice for scheduled maintenance. Service was fast and complete. Always satisfied with level of courtesy and quality of the experience. More

It was very good. I always get top of the line service here at Boucher Cadillac. The price was right and always friendly, top job. I never have any problems with my car I always get top of the line service here at Boucher Cadillac. The price was right and always friendly, top job. I never have any problems with my car after being worked on. Great job. More

Communication, please! I came in for an oil change on 11/26/2019. The vehicle service appeared to be good and very timely. Yes, the waiting lounge was great. The reasons for I came in for an oil change on 11/26/2019. The vehicle service appeared to be good and very timely. Yes, the waiting lounge was great. The reasons for the two-star rating: The advisors who waited on me cannot give me an answer to my questions so I am not getting questions answered in a timely manner. When I asked why the recall, they said it was a software update. For what? I called back after I got home and I was told, "someone will get back to you" and that was 11/26/2019. I have not received a call yet. I actually have another issue to discuss which I will address when I speak to someone. I came for my first oil change in March 2019 and the advisor never said their name. More

Meet the expectations of my appointment. The service and service writer took great care of me. I am looking forward to the same experience during my next visit. Thank you for the professional The service and service writer took great care of me. I am looking forward to the same experience during my next visit. Thank you for the professionalism! More

Winter service 2019-20 Took care of me promptly and courteously, waiting facility was pleasant, all service was explained, reasonable price. Called me afterword to check my Took care of me promptly and courteously, waiting facility was pleasant, all service was explained, reasonable price. Called me afterword to check my satisfaction with experience. More

Unhappy with diagnosis of problems with automobile There has been a change to overdiagnosis of problems with car when a car is seen at the service department. This has happened more & more in recent 2- There has been a change to overdiagnosis of problems with car when a car is seen at the service department. This has happened more & more in recent 2-4 years. As a longtime Cadillac owner for 30 years I see this disturbing sign. The devices used are programmed to detect car problems are super sensitive & extensive replacement when repairs will do. Gary Hug is a good person but the system is rigged. He has to work with a flawed system More

On time, competitive pricing . My records were somehow removed and replaced with the original dealer I bought the car from (?) Lexus. Thank you very much . My records were somehow removed and replaced with the original dealer I bought the car from (?) Lexus. Thank you very much More

Excellent customer service I was greeted immediately upon entering the service area and escorted to a coordinator. Everything was handled smoothly, I felt appreciated and welcom I was greeted immediately upon entering the service area and escorted to a coordinator. Everything was handled smoothly, I felt appreciated and welcomed. They even took the time to address a question I asked after service was completed (an issue with the chime settings. appreciate the time spent trouble-shooting). Will definitely come back again for service. More