Bolton Volkswagen

Good service, faster than I expected Good service, faster than expected , I went for a recall and since the moment I set up the appointment to the time was done it was a really good servi Good service, faster than expected , I went for a recall and since the moment I set up the appointment to the time was done it was a really good service More

The new automated service estimate by text is awesome. A few years ago after Kelly left, I had one bad experience at the old location when I had to troubleshoot the problem myself. Since then however, the A few years ago after Kelly left, I had one bad experience at the old location when I had to troubleshoot the problem myself. Since then however, the current service department has been great to me and my higher mileage GTI and I’m continually impressed. More

Pleasant buying experience Viewed vehicle online, completed the trade in rater and received the estimate. Used cars sales contacted me and sent me to a sales person. We came ov Viewed vehicle online, completed the trade in rater and received the estimate. Used cars sales contacted me and sent me to a sales person. We came over and looked at Atlas and made a offer. Offer was accepted and we put deposit down . Notified Corey and Kevin of day coming to pickup Atlas and when we arrived the paper work was completed and deal was done. Corey helped the wife with the whistles and bells and we were gone. The whole process is how efficient and painless a car purchase should be. More

Very nice customer service great deal. I bought a certified pre-owned 2014 Jetta TDI and between test driving and talking about pricing there was no stress. Myles was very informative and h I bought a certified pre-owned 2014 Jetta TDI and between test driving and talking about pricing there was no stress. Myles was very informative and honest pricing was fair. This was my first time financing and they were able to do a great deal through their own financing. I'm very pleased with my vehicle and the way this dealership handles its customers. My Day time runningight was out and I didnt know until later I brought it in and they had me fixed and ready to go as fast as they could. If I have a problem I know that VW of lake Charles will take care of it. More

Great experience Had a wonderful experience buying a new Tiguan. Our color combination of choice was not on their lot, so they found it on another dealership’s lot a c Had a wonderful experience buying a new Tiguan. Our color combination of choice was not on their lot, so they found it on another dealership’s lot a couple of hours away. Settled on a price on the Tiguan as well as our trade-in with no haggling. Myles and Kevin were great to work with. More

Almost all is well What was fixed seems to be working fine. Josh and the front desk gals displayed excellent customer service. A new warning light immediately appeared What was fixed seems to be working fine. Josh and the front desk gals displayed excellent customer service. A new warning light immediately appeared as I drove away. It's of a car skidding/slipping on the roadway. I'm sure it's nothing serious, but it is disconcerting. More

Great Help Purchased a car from Houston with a recall due. Lake Charles Volkswagen took good care of me even drove my wife and I to hang out and wait for the wor Purchased a car from Houston with a recall due. Lake Charles Volkswagen took good care of me even drove my wife and I to hang out and wait for the work at the mall. Returned to get us when our vehicle was finished. I have already, and I will definitely continue to tell others about this dealership. More

Recall I had to brining my car in for a recall issue. The staff was friendly and fast! The process was smooth and easy! Great service I had to brining my car in for a recall issue. The staff was friendly and fast! The process was smooth and easy! Great service More

Great As always the service was great always happy when I leave. Will keep coming back for my oil to be changed. Always friendly when I am there As always the service was great always happy when I leave. Will keep coming back for my oil to be changed. Always friendly when I am there More

Poor customer service Worst customer sevice I’ve ever received. I had to wait for 30 minutes for someone to help me to get an oil change. The receptionist kept calling for Worst customer sevice I’ve ever received. I had to wait for 30 minutes for someone to help me to get an oil change. The receptionist kept calling for someone to come help me and no one would show up. It’s was unbelievably the worst I’ve ever had and the price for just an oil change is just ridiculous. More