Bob Smith BMW

CPO Purchase My lease was up and I was in the market for a new car. I found an X5 CPO that I really liked and scheduled a test drive. I liked the car and after r My lease was up and I was in the market for a new car. I found an X5 CPO that I really liked and scheduled a test drive. I liked the car and after researching the vehicle and options on KBB determined that it was a good value. I went back the next day and made the purchase. The entire thing was wrapped up in about an hour. Great experience. More

Unprofessional & Disorganized My lease was up on my BMW, so I scheduled an appointment for the inspection, when they did the inspection I was told my car was due for an oil change My lease was up on my BMW, so I scheduled an appointment for the inspection, when they did the inspection I was told my car was due for an oil change which was covered, however why wouldn’t I have been told about the service that they scheduled for me without my knowledge? So I left my car there and came back two days later to sign off on the lease, I did as I was told, I called an hour before to let them know I was on my way and left a message. When I arrived no one knew what to do, then I was told I owed over $700!!! I said “ no I didn’t and that that Matt signed off on it” they kept arguing with me. They were extremely rude, unprofessional and disorganized. No I didn’t owe anything and the first thing they should have done was apologize for the confusion. I was there almost two hours just to sign a few documents. They lost a potential sale. Never again will I go to Bob Smith BMW. That was the third time that they didn’t have a clue with what they were doing. F- More

Great customer service everytime From the sales team, to service department, Bob Smith BMW has always help me with my needs with polite smiles. I've purchased many cars from differen From the sales team, to service department, Bob Smith BMW has always help me with my needs with polite smiles. I've purchased many cars from different dealerships in my life. Only here did I come back over and over because I trust them on their words and their work. And you bet I recommend them to anyone I speak to that is looking for a vehicle or having their BMW serviced. More

The way BMW dealership should be I have been shopping for a few months for a 428I convertible COP. I called on a few internet advertisements and was shocked to find how short and rud I have been shopping for a few months for a 428I convertible COP. I called on a few internet advertisements and was shocked to find how short and rude some of these BMW dealers sale-people can be. This purchase is my 6th BMW purchase. When I called Bob Smith BMW and spoke with Ryan Amico Sales Manager. He answered all my questions about the car in detail. He was very polite, attentive and kind. When I asked him if we could work on the price of the car he was respectful and willing to work a deal. I can't tell you how wonderful it was to know that the BMW dealership standards that I have known each time I have purchased a car in the past was still in full works at Bob Smith BMW. Ryan and I came to an agreed price on the phone. All BMW dealerships should follow the way Ryan and everyone at this dealership treats there costumers. Even the finance manager Amir Zaratshoa gave excellent service. I paid cash and he still took his time to go over everything from the sales contract to the warranty. I live an hour away from this dealership and will take the drive all over again because of the excellence they serve to there customers. Thank you so much Ryan and Amir. You definitely make a difference. Sincerely, Maria Babakitis More

Awesome! Great customer service by Marc and Paul. Love the Car! Thank You for all the service and great customer service from sales to finance. Everything went Great customer service by Marc and Paul. Love the Car! Thank You for all the service and great customer service from sales to finance. Everything went very smooth. More

Amazing!!! Amazing service from Paul Simms, Kurt C, and Catherine the service Manager. Friendly and takes car of everything on time and effective. Highly recomme Amazing service from Paul Simms, Kurt C, and Catherine the service Manager. Friendly and takes car of everything on time and effective. Highly recommended, outstanding service every time. More

Superior service !st time was in 1974 for a Porsche at Bob Smith in Hollywood, and I still go to Bob Smith for 3 current BMW's. Yes, it's more expensive than domesti !st time was in 1974 for a Porsche at Bob Smith in Hollywood, and I still go to Bob Smith for 3 current BMW's. Yes, it's more expensive than domestics and many Asian Brands, but my service is always correct and there is nothing to complain about. More

If you want to die then take your car here to be serviced. I went for a recall and they installed the part wrong, which caused exhaust fumes to blow into my car for over 2 weeks, causing me to inhale co2 gas f I went for a recall and they installed the part wrong, which caused exhaust fumes to blow into my car for over 2 weeks, causing me to inhale co2 gas for weeks. Had to go there 3 times and they kept telling me it was something else and I needed to pay to fix the other issue and that's what the smell was. I then had to investigate what was wrong myself and went back there and show them exactly what they installed wrong and they admitted that it could have killed me and was blowing exhaust fumes into the car. So if you want to die then take your car here to get fixed. All the people there want to do is sell you on more repairs and not take responsibility for what they do. More

A scam of a dealer - avoid! Catherine - I purchased about 11 months ago a BMW i3 certified pre-owned at your Calabasas location. My experience has not been the best, so I will ex Catherine - I purchased about 11 months ago a BMW i3 certified pre-owned at your Calabasas location. My experience has not been the best, so I will explain beyond my review and hopefully you can fix these issues for current and future customers. Do NOT try to send me this canned email about me not understanding the terms, it's an insult! I purchased a BMW i3, first I mention I did not want the car theft stickers, but you have to pay a ton of money for those. I asked him about the warranty, service, etc. Everything worked out perfect, but I figured out quickly that was not the case. Your sales rep mentioned they were working on painting it before I got the recently purchased preowned car, I asked him to please not rush it. The problem is that, it’s exactly what happened, the car was not ready to be sold. It was rushed through the painting process, the color did not match, but your sales rep continued to say he thought it was the same, probably the sun. I still believe that was not the case. I brought it back about the color, he said it was the sun, so I let it go. The cleaning process, when I purchased the car I got the car dirty inside, brought it back after I mentioned it to your sales rep that I received it dirty and he said to come back for detailing, I got it back and it was exactly the same, dirty. The problem is that now I see a scratch that probably happened during the detailing or I did not see before I signed off the contract. I park in my own private space, but I trusted your sales rep since he said the car had been painted to meet your dealer’s standards, so I did not I immediately inspect the car. When I got the car the first time, it was parked in a curb facing down and I was not able to fully inspect either. So when I called your sales rep about the scratch, he made it seem like, oh, you can probably buy some paint to cover the scratch (which I did buy and I was advised by an expert not to do so). But yes, I was not careful enough to make sure no scratches were left out from painting it initially or after the detailing. Another issue, I didn’t know that my license plates were already behind the car hidden behind a paper. I was not told, so I ended up waiting 6 months, and I ended up going to the DMV for new license plates, and while putting them in, I found that it already had license plates. Then I figure out that it does not have a license plate holder or holes in the front. It is illegal in California to drive without license plates in the front. I contacted Your sales rep and he said they “usually” do it for free, today when I went for my appointment I’m told it would be free but I would have to pay $100 for the part if it was not initially left in my trunk. Your sales rep should have told me that. Every car I have purchased I make sure it includes an extended warranty and a regular maintenance package like oil changes, etc. for around four years. My previous car had the same type of service plan. I asked your sales rep if it included service, I was comparing to the deal I got at another dealer. I was clear about it and he said yes and you Catherine are assuming I misunderstood my warrant terms, that is unbelievably an insult and poor customer service from your part to post that online, it is a lie. So I met with my advisor, after I got an orange warning engine light. He tells me that BMW i3s have had this issue from the beginning. That he has had a car come in 3 times with the orange engine light. That the reason for the issue is the extender. Why was I not told this before I purchased this car??? I also get the surprise that really got me upset, that my 4 years do not include oil changes, microfilters, etc. because service maintenance is NOT transferable from the previous owner. I am in shock, now I have to give your dealership approximately $1,000 every year for maintenance? This is unacceptable and I am now in the middle of a bad situation. More