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Bob Smith BMW

Calabasas, CA

4.5
290 Reviews

24500 Calabasas Rd

Calabasas, CA

91302

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Showing 290 reviews

July 25, 2019

Great customer service everytime From the sales team, to service department, Bob Smith BMW has always help me with my needs with polite smiles. I've purchased many cars from differen More

by BT M6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember all the employees I've worked with but all of them have been great.
July 23, 2019

The way BMW dealership should be I have been shopping for a few months for a 428I convertible COP. I called on a few internet advertisements and was shocked to find how short and rud More

by MariaB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RYAN AMICO AND AMIR ZARATSHOA
July 22, 2019

Awesome! Great customer service by Marc and Paul. Love the Car! Thank You for all the service and great customer service from sales to finance. Everything went More

by Faraz M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul and Marc
July 11, 2019

Amazing!!! Amazing service from Paul Simms, Kurt C, and Catherine the service Manager. Friendly and takes car of everything on time and effective. Highly recomme More

by raterboss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Simms, Kurt C, and Catherine
June 28, 2019

Superior service !st time was in 1974 for a Porsche at Bob Smith in Hollywood, and I still go to Bob Smith for 3 current BMW's. Yes, it's more expensive than domesti More

by Wailea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Carruthers
May 24, 2019

If you want to die then take your car here to be serviced. I went for a recall and they installed the part wrong, which caused exhaust fumes to blow into my car for over 2 weeks, causing me to inhale co2 gas f More

by BMW Whitleblower
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toni, Cathrine
May 14, 2019

big scam Rey Silva was the worst service person I've ever dealt with. He just repeated the same words over and over at my face. He was unable to move past t More

by normalCarOperator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rey Silva
May 24, 2019 -

Bob Smith BMW responded

We’re sorry we were unable to perform the oil service due to your maintenance warranty guidelines. We tried reaching you to reach a resolution and we would like you to contact Catherine Hodac, our Service Director at catherine.hodac@bobsmithbmw.com.

April 14, 2019

A scam of a dealer - avoid! Catherine - I purchased about 11 months ago a BMW i3 certified pre-owned at your Calabasas location. My experience has not been the best, so I will ex More

by George A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Catherine
March 14, 2019

Unresponsive dealership Called in 4 days ago to get a quote on how much it would cost to transport for an out of state purchase on a executive demo 540i they have. They promi More

by Wgu8213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Kleiser
Mar 15, 2019 -

Bob Smith BMW responded

Will, Thanks for bringing this to our attention. We're sorry to miss being in contact. Our sales manager reached out to you to make sure you knew we saw your feedback. We'll make certain to avoid this situation again and your business is always welcome.

February 04, 2019

Would not recommend I had a very bad experience with this dealer. I leased a corporate pre-leased 6 series from them and I was assured the car was fully inspected (sales More

by bmw640i
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Prefer not to
Feb 06, 2019 -

Bob Smith BMW responded

Thanks for considering us for your leased vehicle. However, we would like to find out more about your concerns. Please contact Catherine Andrews, General Manager at csa@bobsmithbmw.com to discuss this further and allow us to fully understand your feedback.

May 14, 2019 -

bmw640i responded

I would like to believe that someone monitors that email but it doesn’t look like it. I emailed couple of times and provided contact info just to make sure I give you a chance to respond. But no one emailed or called back. Please don’t pretend that you are responsive and ready to listen.

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