Bob Rohrman Toyota

oil change Was able to get my oil changed despite coronavirus restrictions. Very thankful. Not sure why the car wash did not clean the backside of my RAV4..... Was able to get my oil changed despite coronavirus restrictions. Very thankful. Not sure why the car wash did not clean the backside of my RAV4...... More

Bought a van advertised as still under factory warranty, Trevor was great to work with. Sadly the van two days later started smoking really badly out the exhaust. Took it back to the dealer, worked with Aus Trevor was great to work with. Sadly the van two days later started smoking really badly out the exhaust. Took it back to the dealer, worked with Austin who bent over backwards to make me feel like he was helping me, they replaced a valve (we split the bill 50/50) and it seemed to solve the issue, except a week later the smoke returned worse. Returned it to Rohrman, and was told I needed the engine replaced. Started the warranty process with Toyota only to be denied a few times even after appeals and escalation. This went on for weeks. When Toyota denied the warranty, Rohrman offered to help me with the labor costs to put a new engine in the car or to trade the van in for another van for a few thousand dollar loss, plus the cost of a new van. I wanted them to take the van back, but as-is is as-is, even if you buy a car advertised with factory powertrain warranty left and it gets denied. I wasn’t asking Rohrman to take a huge loss, but it felt to me that I was losing huge in this scenario and there wasn’t much of an attempt to work with me to fix the situation. They were honestly some of the nicest people I’ve met in the industry. Too bad I had to go put an engine in the car myself and pay for it out of pocket. Maybe buying a new car here is ok, but I’m never going back to any Rohrman. Never buying Toyota again. Nice people who in the end didn’t help me. More

Help During Pandemic My 2002 Prius had a battery issue requiring assistance from AAA. Once they got the car started I drove straight to Bob Rohrman Toyota. Although the My 2002 Prius had a battery issue requiring assistance from AAA. Once they got the car started I drove straight to Bob Rohrman Toyota. Although the sign said they were closed, Austin took the car in for emergency repairs. I had my car back in just a few hours! The signs should make it clear that although it is closed for appointments and periodic maintenance, EMERGENCY REPAIRS may be possible. I almost drove away, thinking I might have to wait another week before I could get my issue taken care of when Austin appeared to help me. More

A+ SERVICE from A+ SERVICE TEAM I took my wife's Sienna in to have its 1st service done! Amazing job from the professional service team at Bob Rohrman Toyota. They allowed me to pull I took my wife's Sienna in to have its 1st service done! Amazing job from the professional service team at Bob Rohrman Toyota. They allowed me to pull the van right in to service and they went to work immediately. Awesome job from a team. They said one of their new techs worked on my van with supervision of their most skilled tech! He did a wonderful job. More

The dealership made everything very easy! Chuck Austin is always the best. We are very happy with our purchase and with our trade. Thanks for everything. always the best. We are very happy with our purchase and with our trade. Thanks for everything. More

They took good care of my car. Went above and beyond. I’m glad even though Toyota refuses to find a solution to a defect on my car that they worked with me on putting a fix to it. I’m glad even though Toyota refuses to find a solution to a defect on my car that they worked with me on putting a fix to it. More

Customer service is poor. No willingness to make users feel comfortable. Besides a text, when asking for help, they would say they cannot help with needs or refer to find people from other departments to feel comfortable. Besides a text, when asking for help, they would say they cannot help with needs or refer to find people from other departments to help with issues (while we are all in the same place!) Just didn't care about answering my questions. More

Excellent service!I was greeted immediately and checked Excellent service! I was greeted immediately and checked in quickly. The waiting area was very comfortable and I enjoyed the popcorn. I was given Excellent service! I was greeted immediately and checked in quickly. The waiting area was very comfortable and I enjoyed the popcorn. I was given a summary of the work done on my car and was able to check out quickly. More

Great car-buying experience I visited the dealership to consider the purchase of a new Toyota Avalon Hybrid. Braeden Flook and David Ford were great to work with. They answered a I visited the dealership to consider the purchase of a new Toyota Avalon Hybrid. Braeden Flook and David Ford were great to work with. They answered all of my questions, set me up with a test drive in an available vehicle, assessed my trade-in, and made a good offer. I made the decision to purchase the car and am very happy with it. Braeden did a great job of walking me through all of the features and controls of the car, and it was easy to work with the business office to complete the purchase. It was a great overall experience. More

Kyle Thompson was great. Relaxed and Easy to work with. Straight forward and upfront. Good value on the used car. We don’t live in the area but it was worth the trip. Straight forward and upfront. Good value on the used car. We don’t live in the area but it was worth the trip. More