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Bob Rohrman Kia

Lafayette, IN

4.4
937 Reviews

701 Sagamore Pkwy S

Lafayette, IN

47905

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937 Reviews of Bob Rohrman Kia

May 03, 2022

The dealership waiting area was clean and friendly, They updated me on what was happening whileI was waiting. More

by TREADWAY105
Recommend Dealer
No
Employees Worked With
dont know any names...sorry
May 07, 2022 -

Bob Rohrman Kia responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

May 01, 2022

The sales staff was super friendly, and helped me with my purchase of my new Kia Sportage More

by Sydney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Vandeveer, Moises Villa
May 02, 2022 -

Bob Rohrman Kia responded

Thank you, Sydney. It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bob Rohrman Kia!

April 29, 2022

Great Service ! Didn’t have to wait at dealership for hours ! Everyone there made it fast and easy process More

by rebeccaagranier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalen Moore, Alejandro Noyola
May 02, 2022 -

Bob Rohrman Kia responded

Rebecca, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 29, 2022

Not bad service, just felt like I got charged for parts that weren't already broke when it was received. They also said my battery was dead and I'd need a new one and it started right up. More

by Cassiewall23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Brown
May 02, 2022 -

Bob Rohrman Kia responded

Thank you for your feedback. Quality customer service is always our number one priority, and we are sorry to hear that you have some concerns about your recent visit. Please don't hesitate to reach out to us directly if you have any questions you'd like to discuss with us, we're always happy to help! Thank you for choosing Bob Rohrman Kia!

April 28, 2022

With helpful staff and friendly service, I was in and out in less than 45 minutes. I went in for a recall and was glad to know that they also checked and inspected the car, which made me feel like they were More

by KiaSoul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Brown
Apr 29, 2022 -

Bob Rohrman Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 27, 2022

Service was just okay. Car wasn't ready when I requested it to be. Received a text to reach out if I had any concerns. Only time I reached out via text was to see if my veh More

by Rblinn6
Recommend Dealer
Yes
Employees Worked With
Austin Brown
Apr 27, 2022 -

Rblinn6 responded

Again, I do not necessarily hold the service advisor at fault per say. I think there needs to be better "personal" customer service. Best advice is stop that text option and make it more personal

April 26, 2022

I had an excellent experience. Product Specialist, Moises, was pleasant and knowledgeable. Because the vehicle I purchased had just arrived the same day, the staff got it ready for More

by Barbara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moises Villa
Apr 27, 2022 -

Bob Rohrman Kia responded

Thank you, Barbara, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 25, 2022

Very nice and clean and sanitized and clean and very respectful to their customers and helpful More

by bartonmayfields63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Anderson
Apr 26, 2022 -

Bob Rohrman Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 25, 2022

Very nice and helpful people. Quick process and made it easy from start to finish, More

by PAIGEWARD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ Campbell
Apr 26, 2022 -

Bob Rohrman Kia responded

Thank you, Paige, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

April 25, 2022

Austin was pleasant and informational. Had the awnsers for my concerns. Little to non wait time. Excellent service and I will be back. More

by samuel_ann85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Brown
Apr 26, 2022 -

Bob Rohrman Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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