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Bob Rohrman Kia

Lafayette, IN

4.4
937 Reviews

701 Sagamore Pkwy S

Lafayette, IN

47905

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937 Reviews of Bob Rohrman Kia

May 19, 2022

The whole KIA team we worked with was amazing! Alejandro, Gwen, and Tanner made the whole process easy. They were able to work with our schedule and made the car buying process easy!! More

by juliarvielma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gwen McDonald, Alejandro Noyola
May 20, 2022 -

Bob Rohrman Kia responded

Thank you for choosing Bob Rohrman Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 18, 2022

My oil change was quick and the staff was very friendly! I highly recommend Kia for all your service needs! More

by ashleigh_moon24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Anderson
May 18, 2022 -

Bob Rohrman Kia responded

Ashleigh, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Kia.

May 18, 2022

Only complaint is that the 2 week car rental was not covered. Kia does not seem interested in reembersment More

by rvwaal
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Anderson, Donald Puetz, Aiden Caposieno, Frankie Sanders, Matthew Yero, Austin Brown
May 18, 2022 -

Bob Rohrman Kia responded

Thanks for sharing your thoughts about your experience with Bob Rohrman Kia. We appreciate your business and hope to see you again soon!

May 18, 2022

They were very prepared for my request and to offer additional recommendations for what will best keep my vehicle on top running Cmcondition. More

by RPHILLIPPI85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Anderson
May 20, 2022 -

Bob Rohrman Kia responded

Thank you for choosing Bob Rohrman Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 18, 2022

5 minutes agoNEW They will lie to you. Gave me a rate on a loan. Had me sign the deal to make it final to move onto wrapping up at financing. Asked me to ring a cheesy bell to make it seem More

by Kuyggg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gwen McDonald, Jalen Moore, Gannon McDonald
May 20, 2022 -

Bob Rohrman Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 20, 2022 -

Kuyggg responded

I've emailed multiple times. No one responds.

May 18, 2022

Very nice to work with and helped make buying a car a very fast and easy experience More

by PAIGEWARD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalen Moore, DJ Campbell
May 20, 2022 -

Bob Rohrman Kia responded

Thanks for sharing your thoughts about your experience with Bob Rohrman Kia. We appreciate your business and hope to see you again soon!

May 16, 2022

Courteous, knowledgeable and efficient communication about service progress for a fair price. All done in a timely manner. More

by SFIELDS3
Recommend Dealer
Yes
Employees Worked With
Justin Anderson, Matthew Yero, Austin Brown
May 16, 2022 -

Bob Rohrman Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 13, 2022

Don't trust. Changed my loan rate at the last step. Liars. Said the monthly payment was less. 100 percent a lie. More

by Kuyggg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jalen Moore
May 19, 2022 -

Bob Rohrman Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 12, 2022

Marcus was awesome. He answered all my questions. It made the process very quick and easy. More

by DARIK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus, Gwen McDonald, Jalen Moore
May 16, 2022 -

Bob Rohrman Kia responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Bob Rohrman Kia are glad to have you as a customer.

May 11, 2022

I thought Marcus was very helpful I was not certain if I wanted to buy or to lease and he was very patient When I decided to purchase my leased vehicle, he worked with me and I feel very bad that he would More

by Josie1954
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Spann, Patrick Hertz
May 11, 2022 -

Bob Rohrman Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Marcus met your expectations. Thank you again for choosing Bob Rohrman Kia, we look forward to having you as one of our valued customers for many more years to come!

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