Bob Penkhus Volvo Mazda Volkswagen - Service Center

After only two weeks of ownership, our car died. Shane and the service team went over our car and thoroughly diagnosed and repaired the problem. They also noted several other issues and took care of them and the service team went over our car and thoroughly diagnosed and repaired the problem. They also noted several other issues and took care of them so everything on the car would be right. It would have been easy to take short cuts or just leave things that weren't quite right, but they did not do that. Instead, they did things the right way even though we would have never known. Meanwhile, Len tracked down additional documentation and a spare key for us so that we would have everything we needed for the car. I am very impressed with the entire Penkhus staff - everybody we have interacted with has been knowledgeable, helpful, and professional. I definitely recommend this dealership - it's when there is a problem that you find out what you really need to know about a company. Bob Penkhus Volvo proved itself to us. More

If you are a girl they treat u like an idiot. and sent me back on the road with a knowing defective vehicle. i have a 2012 jetta tdi and live 3 1/2 hours away from the nearest dealership. my problem is t back on the road with a knowing defective vehicle. i have a 2012 jetta tdi and live 3 1/2 hours away from the nearest dealership. my problem is the ignition switch got stuck in the on position (ie wont turn off the car). i call to arrange to get the switch fixed under warranty. tell them the problem tell them im driving 3 1/2 hours one way and want to make sure it gets fixed and ask if they have to the part to fix it. assured they will have the part. Plus, while im there i decide might as well get the 20,000 service done. wait a week for my appointment assumming they are ordering in the ignition switch. it has to be ordered based on a vin number. get up there and guess what they dont have the part, say they have to order it in. that was over a week ago and still havent heard from them about the part. what complete and told idiots ( which is an insult to idiots everywhere) when asked what am i suppose to do when the car ignition gets completly stuck on and i cant get it to unstuck the response was. let it run until it runs out of fuel. (not only will this likely hurt the engine it will also kill the battery. because when its stuck in the on position it leaves all the lights on. today was the day it finally got completly stuck. found the only dealership that has a tech available after 8 pm in vegas after two hours of working with me. we found the kill switch for the car. now i know what every fuse works. now my car will run but to turn it off i have to pop the hood disconnect the battery and pull two fuses. love carrying a wrench set with me. to add insult to the process as part of the 20k service they are suppose to change the pollen filter. said they wouldnt because it had to much trash on the front floor. guess what the trash was 1 plastic drink bottle. if you are the one that drives the vehicle dont get it serviced here. they have shotty workmanship and are lazy. More

The Bob Penkus dealership is probably most consistently the worst dealership I’ve had to work with. We are a two Volvo family with a 2005 XC90 T6 and a C30, which in Europe gets you premium treatment and the worst dealership I’ve had to work with. We are a two Volvo family with a 2005 XC90 T6 and a C30, which in Europe gets you premium treatment and “extra” benefits when you bring your vehicles in for service, car washes, free fluid refills, etc. Our vehicles are American specifications, but we purchased them while working in Europe. When we returned to the U.S. we went to Bob Penkus for are regular maintenance because it is the primary Volvo warranty dealership in our area. From the beginning we had problems. We have always used synthetic oil in our vehicles and we specifically told them on numerous occasions that we wanted it when they did our oil change, cost was not an issue. First the C30 went in and came back with regular oil…we had to pay for a whole new oil change even though it said on the work order to use synthetic oil. I bring my XC90 in for its oil change, again, repeatedly telling them to put in synthetic oil. They put regular oil in…amazing…this time I made them pick up the vehicle from my place of work, do the oil change and return the vehicle to me. I had minor damage done to the vehicle from a break in and asked to have a few spots painted and to have the headlights polished. A first grader could’ve done a better job painting and in fact I couldn’t even tell they had done anything since they forgot to do several of the spots. They scratched the front bumper area during the process of buffing the headlights, but didn’t do anything about it. I asked for a few other things, back seats needed to be recoverd, medal trim around one of the windows was damaged, needed to be replaced, etc. They kept telling me "parts are on order"...that was three years ago...still waiting, have given up. I have the misfortune of owning the XC90 model with the transmission problems like everyone else, and at 52K miles, the transmission started to fail and very quickly afterwards, wouldn’t even shift out of second gear. After our poor experience with Bob Penkus, we tried another garage to get our problem resolved. After various attempts it was determined the transmission was shot and would need to be replaced. Since the new garage we were going to wasn’t an “official” Volvo dealer, they were unable to negotiate a replacement transmission without the entire cost falling on us. So we had to once again turn to Bob Penkus. The vehicle was at the other garage because at this point it was un-drivable. They put my XC90 on a truck and brought it to Bob Penkus and once again the ugly side of the dealership raised its head. I was told by the person at BP that because my vehicle was brought to them by this other garage there wasn’t anything they could do. (seriously?) So after a few heated conversations with the person at BP, they said they would contact Volvo HQ to see if there was anything they could do about replacing the transmission, with or without cost to me. Two weeks later….and remember I only had 52K on my truck…they said Volvo would supply the transmission, but I would have to pay for the labor. Okay….get it done. I got a 1 year 5000 mile warranty on the new transmission and from day one it has been less than stellar. It hesitates between shifts, and often times when the gas pedal is pressed the vehicle doesn’t immediately respond. The vehicle now has 63K miles and I am looking for another suv as I know it is just a matter of time before this transmission fails as well. I might add that we worked with several technicians while dealing with our problems and none of them work there anymore. They seem to have a problem holding onto their technical staff… I only go to Bob Penkus when I have no other option. I think their problems are with their support once you start having mechanical problems. More

This is for the Test Drive Location. So irate! I took This is for the Test Drive Location. So irate! I took my car in because it was making a funny noise (user error). I dropped it off on a Wednesday This is for the Test Drive Location. So irate! I took my car in because it was making a funny noise (user error). I dropped it off on a Wednesday evening because I was not going to be around Thursday when it was scheduled to be looked at. I was set up with a tech Wednesday to do a ride along to see if he could figure out the problem. He couldn’t at the time. Around 2pm Thursday evening I get a call about the problem. I tell them to fix it. This is when I was told that the parts for my car would be special ordered and that they would not be in until Monday. I was blown away. My issue with that is that it never came up Wednesday. They never said that if parts were needed they would have to be ordered, because your car is so new (2011). No one ever said you will be out of a car for about five days. I wanted them to put it back together and I was going to pick it up, pay for the parts that I was told later, were special ordered so I had to pay for them, and take my car somewhere else. I should have! I received no call Monday about my car. I called Tuesday after 11 am and the service advisor, I believe Diane, gets on the phone and says, "Oh yeah, we'll have it done by the end of the day today." I ask her why that would be because she told me Monday. I asked her why no one contacted me Monday to let me know they were not done. She replies," Let me look at my call log and see, I called this number (my home number) at 3:40pm yesterday." I'm furious now because she says that she has a log saying she called my house and no one called! I say, no, I have a phone log as well and I was at home, you didn't call me. Then she goes into making oh sounds and mumbling about she thought she did and she doesn't know what happened. The kicker is, I gave them my cellphone number and she had previously contacted me on. So… now she lies about calling my home number? She never even said she left a message. Probably because she knew she was lying. She left a message on my cellphone Thursday. So, not only did they not call me early in the morning Monday to say they didn't receive the parts and would not be done but they lied about calling me. She said the parts eventually came in around 2:30pm Monday. However, she said the car would not be ready until the end of the day Tuesday. That means they knew Monday morning that they weren't going to be able to fix the car and no one called then. Plus, this job should not take all day. What I’m getting is that no one touched my car Monday when the parts came in and they did not start on it Tuesday morning either. I will never take my car there again unless it has a warranty issue. I took my car in for services such as oil changes and rotations (I drive a lot). No more. I will no longer pass along their name to those who are searching for cars either. Keeping my car for six days is one thing, however; my major problem is the lie and then the lack of communication. I should not have to call them to chase down my car. They need to get more competent people in there as well. Obviously those that are working in the service department at the desk are overwhelmed and cannot handle the task they are assigned. Lying is not the answer. Had she admitted she forgot to call me I would have been upset but it is different than outright lying to me. I finally got my car around 5pm on the sixth day. I called them at 4:30pm because no one contacted me about my car since my call at 11am. I was put on with Diane and she said it was done. That blew me away because no one called me. It could have been finished for hours and nothing. I'm glad I have my car and hope it has no warranty issues in the future. I'll even think twice about taking it to them for that as well. I would rather pay than be lied to. More

This dealership assumes you are trying to cheat them. Even after seeing the facts, they did not honor Volvo's CPO Warranty. I took my XC90 in four times to get the issue fixed. Each time they failed to Even after seeing the facts, they did not honor Volvo's CPO Warranty. I took my XC90 in four times to get the issue fixed. Each time they failed to fix the problem. Only after the CPO expired did they offer to pay for 1/3 of the cost to replace a part that may or may not have fixed the issue. When I complained to Volvo Corp, they only listened to what the dealer told them. I believe they wanted to look good in the eyes of Volvo. I have owned five Volvos, this dealerships service has been the worse. If you must buy a Volvo drive to Denver, or better yet, drive to Peterson Volvo in Ft. Collins, I love that dealership. You will be treated like a VIP. I hated, hated, working with Chad Penkhus at Penkhus Volvo. I will never buy Volvo again due to this dealership and Volvo backing them without giving me a voice. Run away from this dealership - run fast! More

My experiences with the service department mirror most others posting complaints. The work I requested gets completed incorrectly and takes far too long. It started with my 3 year service. I specifically others posting complaints. The work I requested gets completed incorrectly and takes far too long. It started with my 3 year service. I specifically requested synthetic oil for my oil change. I have used nothing but synthetic oil in my engine since the day I purchased it. Not only did they put normal oil in, but when I demanded they swap it out I was charged for all 12 quarts of oil and double labor charges. The service agent claimed that since my model did not call for synthetic oil they were not obligated to follow my directions. WTFO!?!? As a side tasked I asked to have my license plates installed in plate frames I provided (They wanted to charge me for US plate frames so I provided my own at 1/4 the cost). The moron kid they had mount the plates and frames completely screwed it up. Give me a break, I know it only took me 10 minutes to fix it, but I paid those clowns $40 to do it. So much for trying to help the local economy a little. To add complete insult to injury they failed to document my service manual even though I left it on the passenger’s seat in plain sight. I guess this is the quality of service to be expected when someone has a near monopoly for warranty work in your local area. More

- It appears they have high employee turn over - does a - It appears they have high employee turn over - does a poor job documenting service request - takes day and weeks to return calls = this all adds - It appears they have high employee turn over - does a poor job documenting service request - takes day and weeks to return calls = this all adds up up to repairs not being made and the worst service I have ever seen from a Volvo dealership They say they care but their actions do not. If you care about service go somewhere else. More

Jarred Black provided excellent customer service during our visit! Jarred Black should be in upper management for sure. All the other staff are friendly an helpful as well. The facility is equally as nic our visit! Jarred Black should be in upper management for sure. All the other staff are friendly an helpful as well. The facility is equally as nice providing a comfortable place to wait for your vehicle. More

The Asst. Svc. Mgr. was rude and treated me like I was a stupid woman. I waited six hours to get an oil change after waiting four weeks for my appt. When I asked questions, again Jeff Byers treated me with stupid woman. I waited six hours to get an oil change after waiting four weeks for my appt. When I asked questions, again Jeff Byers treated me with a condescending tone. I would never take my vehicle here again. There were four employees I dealt with on that day and every single one was rude. BTW - I told them I wanted my car and I had a difficult time getting my keys back. Very awful experience. More

I took my VW Passat Wagon and Mazda 6 in for service. Each time i had amazing customer service. I even got a free Mazda 5 minivan for a whole month while my Mazda 6 was being repaired. The VW i took in f Each time i had amazing customer service. I even got a free Mazda 5 minivan for a whole month while my Mazda 6 was being repaired. The VW i took in for an oil change and besides that, it was washed and checked for any problems. I was treated like a King in their reception area with bagels, donuts, coffee and also that fufu coffee like Mocha's etc. Amazing place, amazing service! Dan O. More