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Bob Penkhus Volkswagen

Colorado Springs, CO

4.6
3,366 Reviews
Bob Penkhus Volkswagen is the trusted, family-owned Volkswagen dealership serving Colorado Springs, Denver, Pueblo, and surrounding areas for over 74 years. We feature an extensive selection of new Volkswagen SUVs and cars, with a focus on our innovative fully electric models and performance hatchbacks. Explore our high-quality pre-owned and Certified Pre-Owned VW inventory. Our factory-trained technicians provide comprehensive maintenance, repairs, and genuine VW parts in our state-of-the-art service center. Count on our commitment to carefree shopping for a transparent, seamless car-buying experience and dedicated, expert service for the life of your vehicle The combination of a quality product and a reputation for excellent customer service assured continued growth, including the addition of a Mazda franchise, in October 1972, at the Pikes Peak Avenue location. In 1975, Mazda joined Volvo in Motor City to increase productivity and to better serve our customers. Mr. Penkhus' son, Robert A. Penkhus ("Bob"), was a "permanent fixture" around the dealership from an early age, so it was natural that he would join his father in the business upon his graduation from the University of Denver. Bob Penkhus gradually assumed responsibility for all aspects of dealership operations and in 1977, became President of Penkhus Motor Company. Mr. Penkhus' concerns for his customers and employees, coupled with his enthusiasm for our products, have resulted in continued success and growth. Development of a new car display area along Interstate 25 in 1987 was followed one year later by a major service and parts expansion project in which we added fourteen mechanical and detail service stalls, doubled the parts area, and built an enclosed customer service area. In the spring of 1999 our growth continued with the opening of our second Select Certified location and a Domestic and Import Service Center on Austin Bluffs Parkway. With the growth of Colorado Springs, Penkhus Motor Company wanted to ensure that it was meeting customer needs. In 2004 Penkhus Motor Company remodeled its Motor City location including constructing a new showroom and making other improvements at the Motor City location. In 2006 Penkhus Motor Company constructed a new facility at Woodman and Powers, which is the Bob Penkhus Mazda at Powers store. In 2009 Penkhus Motor Company acquired a Volkswagen franchise and opened the Volkswagen franchise at the Motor City Drive location. In 2012 Penkhus Motor Company acquired a Mitsubishi franchise which is located at the Austin Bluffs Parkway Select Certified location. That facility is now known as Bob Penkhus Mitsubishi. As a result of our commitment to excellence, Bob Penkhus Mazda is the Number 1 volume dealer in the Gulf region. Based on customer satisfaction levels, Bob Penkhus Motor Company has been recognized as a Volvo Dealer of Excellence and has been inducted into the Mazda Presidents Club. Our continued success and growth requires each of our employees to possess a commitment to excellence toward each of our customers. Each member of the Penkhus Motor Company team should strive daily to meet all Penkhus Motor Company standards and goals in order to ensure future growth and success.
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1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

July 25, 2023

Brian is a great advisor to work with and Volkswagen always takes care of our maintenance and does a great job. More

by CHARLEY
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Jul 26, 2023 -

Bob Penkhus Volkswagen responded

Charley, we're so glad to hear you had a great service visit with Brian. Thank you for trusting us with your VW!

July 24, 2023

Unexpected tire blow out and Penkhus made arrangements to get it fixed as I was out of town when this happened. Great Volvo assistant. More

by TVLEFEBVRE
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Recommend Dealer
Yes
Employees Worked With
Chris Sherban
Jul 24, 2023 -

Bob Penkhus Volkswagen responded

We appreciate the 5-star review! Come see us anytime!

July 23, 2023

Volvo service department specialist advisor (Chris Sherban) provided excellent service for my 10k Maintenance/Service requirements. He provided a prompt solution to get me back on the road when a part More

by GSEGURA
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Chris Sherban
Jul 24, 2023 -

Bob Penkhus Volkswagen responded

Thanks for allowing us to service your Volvo, and thank you for the 5-star review!

July 22, 2023

Aaron is very friendly and knowledgeable. Kept me informed. Repair was excellent. All staff on the service line were very friendly and customer oriented. More

by MAZDA 1ST TIME OWNER
Recommend Dealer
Yes
Employees Worked With
Aaron Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Evans
Jul 24, 2023 -

Bob Penkhus Volkswagen responded

Thank you for trusting our service team with your vehicle! We appreciate it!

July 21, 2023

Very great people . . Love my mini Cooper clubman . Need wipers don't know where to get them tho. More

by FOXYFISHIN
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Ryan Burnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Jung
Jul 24, 2023 -

Bob Penkhus Volkswagen responded

Thank you so much for shopping with us! We hope you enjoy your Mini Cooper!

July 21, 2023

Not willing to go above and beyond for their customers. I recommend finding a different Volvo shop and have them work on you car. More

by D
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Recommend Dealer
No
Employees Worked With
Danielle Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Bob Penkhus Volkswagen responded

Dear Customer, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

July 21, 2023

Staff is very cordial, helpful, and efficient in both the sales and service departments. I would recommend them to anyone. More

by MicB
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Recommend Dealer
Yes
Employees Worked With
Jordan McManus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Strasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryn Reynolds
Jul 21, 2023 -

Bob Penkhus Volkswagen responded

Thank you for trusting our team with your Volvo! We appreciate you!

July 20, 2023

Brian got me through really fast, was understanding of my needs and saved the day. More

by ulyssesavila97
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Jul 21, 2023 -

Bob Penkhus Volkswagen responded

Thank you for the 5-star review! We're happy to hear Brian was able to take care of you!

July 20, 2023

JR was great and very helpful. We had an easy experience and got all the information and help we needed More

by GNFLOREK
Recommend Dealer
Yes
Employees Worked With
Ryan Burnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Burnett
Jul 21, 2023 -

Bob Penkhus Volkswagen responded

We're so happy to hear you enjoyed your shopping experience with JR! Enjoy the new VW!

July 19, 2023

My first time visiting this dealership for service. All around a great experience. Comfortable waiting area. Friendly people. More

by thavko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric
Jul 19, 2023 -

Bob Penkhus Volkswagen responded

Thank you for the five-star review! We're so glad you were comfortable for your service visit!

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