Bob Lanphere's Beaverton Honda

Disappointed! I bought a 2012 Honda Civic (certified used car) around this time last year. The odometer reading was about 9k miles when I bought it. When I took it I bought a 2012 Honda Civic (certified used car) around this time last year. The odometer reading was about 9k miles when I bought it. When I took it for regular oil change for the first time, I was told that the tires were not in good shape, but it's okay to drive for a while. That was in January, just after three months of buying the car. By the way, I also have a seven years servicing contract with Honda. Recently it became so critical that I was forced to change them. I was under the impression that the tires are still in good condition for at least next 30k miles, if not more. Whereas, the actual condition was so bad that for long time I drove the car with serious danger without knowledge. Luckily enough, they didn't burst on us and I changed them before that happened. Anyway, when I told the servicing guys that the tires should still be in good shape and it's not anyhow my fault so I should not be paying for the tires, they completely disregarded my concern and basically said they cannot do anything about it. On top of tire changing, I was told that the alignment was totally off as well, so I had to pay another 90 bucks for that. So, I would say, my impression about them after one year is not the same as it was a year back. I am DISAPPOINTED! More

Excellent prompt service Carlos Lopez could not have been more professional, attentive and organized. I felt confident that my car was in good hands, and sure enough, the serv Carlos Lopez could not have been more professional, attentive and organized. I felt confident that my car was in good hands, and sure enough, the service was completed in good time, with no problems at all. Thank you and well done! More

Angela Lyons excellent service! I want to say what a great experience I had with Angela Lyons at Bob Lanphere's Beaverton Honda. I came in at night interested in test driving two ve I want to say what a great experience I had with Angela Lyons at Bob Lanphere's Beaverton Honda. I came in at night interested in test driving two vehicles I was interested in. Angela had a pleasant, unassuming manner and a great sense of humor which immediately put me at ease. She was very helpful in answering questions and really helped me make a decision that I was obviously struggling with. It was getting later in the evening, I didn't have a lot of time and figured I'd need to return another time to make a purchase, but Angela (and others) stayed open past normal closing time to help me purchase my vehicle and in a very short time. Thank you Angela for making my car buying experience a fun one!!..and Thank You Beaverton Honda...I appreciate your One Way, straight forward, and transparent format! Derek Compton More

Dalton the service rep. was speedy, kind, and accurate. Dalton the service rep. quoted me accurately about needed repairs and did not try to make me purchase repairs I did not need. He answered my questions Dalton the service rep. quoted me accurately about needed repairs and did not try to make me purchase repairs I did not need. He answered my questions about potential problems that the car may have in the future, and gave me a solid prioritization of future maintenance and repairs, which would keep my daughter's vehicle on the road. I appreciated the expertise and efficiency coupled with the patience demonstrated towards me a dad, who was concerned about the reliably of his daughter's first car. More

Friendly, painless experience JC was great to work with. Service was good. I like the no-haggling approach. Paperwork still took a while, but what can you do? JC was great to work with. Service was good. I like the no-haggling approach. Paperwork still took a while, but what can you do? More

Gold medal service I came in to service my Honda 2013, and needed an estimate. Instead of being pushy to get me to get an estimate right away they were courteous and tol I came in to service my Honda 2013, and needed an estimate. Instead of being pushy to get me to get an estimate right away they were courteous and told me exactly what needed be done to save me time and money. way to go guys! More

Worst car shopping experience ever!!! Went online to find the car I wanted to purchase. Printed out the vehicle inventory off of Bob Lanphere's Beverton Honda website. We went to the deal Went online to find the car I wanted to purchase. Printed out the vehicle inventory off of Bob Lanphere's Beverton Honda website. We went to the dealership that night hoping to drive away in a brand new 2016 Honda Pilot EX-L with sensing!!! However the car was not there. It was in transit so why was it not listed on the ad? The sales team promised us a brand new Honda Pilot that would be delivered in a few days off the truck bed!!! To reserved the Honda Pilot I put down $1000. We got a call from the dealer saying the car is here ready and detailed. Went to the lot and was disappointed that my brand new car was not NEW. They did not detail the car the interior and exterior was dusty, there was a stain in the back seat, trunk carpet was damage and the passenger rear fender had a dent. In addition the car had 14 miles. They lied to us. Due to the situation we requested for a refund of our $1000. I feel disrespected, lied to, and devalued as a customer/person and my time was wasted. I came in eager and excited to purchase my first brand new car but was disappointed and saddened at the whole experience. We sent an email to the GM of that dealership. He contact us back and acknowledged that they did a poor job detailing the car and that they replaced the damage. He then offered us a reduction of $250 off the pilot. Really? No thank you sir. More

Outstanding Experience We could not have been happier with Larry! He worked extra hard on his part to get us the vehicle we wanted. Our new Honda CRV is perfect! I would We could not have been happier with Larry! He worked extra hard on his part to get us the vehicle we wanted. Our new Honda CRV is perfect! I would highly recommend Bob Lanphere's Beaverton Honda to anyone needing to purchase a new vehicle. Their whole team from sales managers to service department truly listens and wants to see you leave happy! More