Bob Howard Honda

This is my second or third time in two years to use this parts and service department and both times my service man was kind, courteous and listened well. I was informed during the process of what else migh parts and service department and both times my service man was kind, courteous and listened well. I was informed during the process of what else might need attention and the urgency there of. I will come back for service. More

Angela is truly one of the greatest and most accommodating employees they have. I don’t know what I would do without her guidance and communication through my maintenance needs accommodating employees they have. I don’t know what I would do without her guidance and communication through my maintenance needs More

TJ did a good job of keeping us up to date on the repair of our Passport. of our Passport. More

Aaron, our salesperson did a great job showing us the truck. Most refreshing was when he didn’t know the answer to a question, he said so, and then researched to find the answer. Sales manager was also truck. Most refreshing was when he didn’t know the answer to a question, he said so, and then researched to find the answer. Sales manager was also straightforward and didn’t play games. Overall, a good shopping experience More

Buena atencion pro yo puedo leer ingles mas no entiendo cuando me hablan las cosas parece han cambiado en su departamento felicitaciones! cuando me hablan las cosas parece han cambiado en su departamento felicitaciones! More

I dropped my vehicle off at 0815 for a 0830 appt. I expected to wait a few hours and was told it would be a couple to complete the work. I waited over 4 hours without one single update along the way. I expected to wait a few hours and was told it would be a couple to complete the work. I waited over 4 hours without one single update along the way. Then when my vehicle was returned, the employees left a tool inside and a bag of chewed sunflower seeds in my cup holder. Not sure I will be going back to this location. More

They have great deals on services. They are always so pleasant and helpful. They explain everything to you. They are always so pleasant and helpful. They explain everything to you. More

Karolina was excellent! She was very kind and accommodating. I trust her and everyone I’ve dealt with at this Honda. She was very kind and accommodating. I trust her and everyone I’ve dealt with at this Honda. More

UPDATE: RESOLVED I believe that when a business is publicly held accountable for a problem, it is equally important to publicly acknowledge when that business takes meaningful steps to make things rig publicly held accountable for a problem, it is equally important to publicly acknowledge when that business takes meaningful steps to make things right. Following my original review, I was contacted by Brett, the General Manager of Bob Howard Honda. After discussing my concerns regarding the purchase of my Infiniti QX50, including the $993 ResistAll charge and the representations made during the sale, we reached an agreement to resolve the matter. Brett agreed to provide financial compensation, and I am updating this review now that the agreed-upon payment has been received and cleared. I also want to acknowledge that the dealership replaced all four tires on the vehicle with good-quality tires, correcting the tire-related AWD concern. I appreciate that this was addressed. My original experience was frustrating, and the concerns I raised were genuine. However, I also recognize that resolving a complaint requires action, and I appreciate Brett following through on our agreement. My intention in leaving this review was never to harm anyone personally. I wanted accountability, transparency and a fair resolution. I believe consumers deserve honest information, and businesses deserve recognition when they take meaningful steps to correct a problem. Thank you, Brett, for following through and bringing this matter to a resolution. More

Friendly service. TJ works diligently get my service done in a timely manner and explains my service plan clearly. Thank you! TJ works diligently get my service done in a timely manner and explains my service plan clearly. Thank you! More