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Bob Howard Buick GMC

Oklahoma City, OK

Overview
Reviews
Vehicles
4.6
619 Reviews
Call Dealership (405) 936-8800

13300 North Broadway Ext

Oklahoma City, OK

73114

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Showing 619 reviews

January 28, 2026

I took my vehicle Bach to Bob Howard because you stripped the oil pan plug. Spent a lot of unnecessary time explaining this to the tech who didn’t trust it to be the case. I appreciate your dealership. I More

by Justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kade
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Feb 05, 2026 -

Bob Howard Buick GMC responded

Thank you for taking the time to share your feedback. We truly appreciate you choosing Bob Howard for your service. Unfortunately, based on the information provided here, we’re unable to identify the visit or research the situation further. We would genuinely like the opportunity to look into this and address your concerns directly. Please feel free to send us a private message with your name and vehicle information so we can follow up with you.   scannon@group1auto.com Regards,   Stephen Cannon Service Director

January 25, 2026

I took my vehicle in for service with an expectation of being completed in one week. One week turned into three. I was told on three occasions that it would be done at certain times and never received an u More

by Patrickmjudkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jan 29, 2026 -

Bob Howard Buick GMC responded

We sincerely apologize for the experience you described and appreciate you taking the time to share your feedback. This is not the level of service we strive to provide. The extended repair timeline, missed communication, and lack of proactive updates are especially concerning, and we understand how frustrating that must have been. Additionally, returning your vehicle in less-than-clean condition and unaddressed issues is unacceptable and does not reflect our standards. Your service advisor said that you two had already spoken about some of these issues, we were expecting you to return this week to have them addressed. Please let us know if there is anything else we need to address when you return. Thank you again for bringing this to our attention. Regards, Stephen Cannon Service Director scannon@group1auto.com

January 24, 2026

They gave us a really good deal on a recent purchase. Would do business with them again. More

by larryharris113
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kade and Andy, Digital AirStrike
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Jan 25, 2026 -

Bob Howard Buick GMC responded

Thank you for your feedback, Larry! We’re happy to hear you received a great deal on your recent purchase at Bob Howard Buick GMC. We appreciate your support and look forward to serving you again in the future. Please don’t hesitate to share your experience with others. -The Bob Howard Buick GMC Team

January 22, 2026

Great customer service and attention to detail. My service writer pays attention to every detail and concern on my visits. More

by Mayesgw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Chad Dear
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Jan 23, 2026 -

Bob Howard Buick GMC responded

Thank you for your fantastic review! We truly appreciate your kind words about the customer service and attention to detail at Bob Howard Buick GMC. It's wonderful to hear that our service writer is attentive to your needs during your visits. We look forward to seeing you again soon! -The Bob Howard Buick GMC Team

January 22, 2026

Great service. The service technician was informative and courteous. I would recommend Bob Howard GMC very highly. More

by Randy.Lucas54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Jan 22, 2026 -

Bob Howard Buick GMC responded

Thank you for your wonderful review, Randy! We're thrilled to hear that you received great service and found our technician informative and courteous. Your recommendation means a lot to us at Bob Howard Buick GMC. We look forward to serving you again in the future! -The Bob Howard Buick GMC Team

January 18, 2026

Excellent customer service from schedul8ng appointment to picking it up. David was a wonderful technician. Will definitely go back. More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, Digital AirStrike
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Jan 18, 2026 -

Bob Howard Buick GMC responded

Thank you, Tina! We're glad to hear that you received excellent customer service from scheduling your appointment to picking up your vehicle. David will be delighted to know you appreciated his work. We look forward to welcoming you back to Bob Howard Buick GMC in the future! -The Bob Howard Buick GMC Team

January 16, 2026

I had a great experience at Bob Howard Buick GMC dealership; the staff was friendly, knowledgeable, professional, and made the entire buying process smooth and stress-free. More

by JohnG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Harris, Digital AirStrike
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Jan 17, 2026 -

Bob Howard Buick GMC responded

Thank you for your wonderful feedback, John! We're thrilled to hear that you had a great experience at Bob Howard Buick GMC. Our team strives to provide friendly and professional service, and it's fantastic that we could make your buying process smooth and stress-free. We look forward to assisting you again in the future! -The Bob Howard Buick GMC Team

January 15, 2026

Had a very good experience overall. I do find it crappy that they let me drive away with a tire that had a slow leak saying it was a “sensor issue”. Also an “AI set up an original test More

by Ldsargent86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kai Campbell
Report | Print
Jan 17, 2026 -

Bob Howard Buick GMC responded

We are very sorry about the other vehicle selling the night before. We are glad to hear that you had a good experience overall. Not sure how we missed the tire being low, but we would be happy to look at that for you if it is still low. Regards, Bobby Lubbers General Manager blubbers@group1auto.com

January 15, 2026

Faster and not as expensive as I thought it would be Jeff Wilson was very nice More

by ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Jan 15, 2026 -

Bob Howard Buick GMC responded

Thank you for your review, Ken! We're glad to hear that your experience at Bob Howard Buick GMC was faster and more cost-effective than expected. It's great to know that Jeff made a positive impression. We appreciate your feedback and look forward to assisting you again in the future! -The Bob Howard Buick GMC Team

January 05, 2026

Got us in quickly for the engine recall. Great communication thru out the day for the test. More

by egross0983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Jan 05, 2026 -

Bob Howard Buick GMC responded

Thank you for your positive review! We're so happy to hear that we could assist you quickly with the engine recall and that our communication met your expectations. Your recommendation means a great deal to us, and our team hopes to see you again at Bob Howard Buick GMC in the future! -The Bob Howard Buick GMC Team

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