Bob Bell Ford

Used car purchase I was referred to Terry James by a friend. Terry was great, she helped me through the entire process (first time buying a car) and answered all my que I was referred to Terry James by a friend. Terry was great, she helped me through the entire process (first time buying a car) and answered all my questions and never pressured me in any way. They worked with me on the amount my trade in was worth, and I am very happy with the car I bought. I have definitely found my future home for car buying thanks to Terry James. Missy Blair was also a huge help with all my financing questions. More

oil change and tire rotation took my car in for an oil change at 3 P.M. and at 3:50 saw it had been done and was parked outside , gave then ten minutes to complete my paper work , took my car in for an oil change at 3 P.M. and at 3:50 saw it had been done and was parked outside , gave then ten minutes to complete my paper work , then went and asked what was the hold up , they said problems with the paper work , it would be ten more minutes ... I went back in at 4:20 and asked and they told me it would be 1/2 hour to do the recall , I said I wasn't waiting any longer , to get my car keys ... I needed to leave , they said they couldn't release it , that Hyundai's policy was to make the recall first , I then demanded that they get my keys , they lied and said that the oil change wasn't done until the recall , I said I already saw it up on the lift over an hour ago and that I saw they did the oil change and the guy behind that service writer told him to get my keys ... More

Terry James EXCEPTIONAL SALES PERSON To buy a Ford go to Bob Bell and find Terry James.She is great,will save you money,stands up for you. I had prices from buying services, tru car,3 oth To buy a Ford go to Bob Bell and find Terry James.She is great,will save you money,stands up for you. I had prices from buying services, tru car,3 other dealers and one I made up. Terry BEAT all other prices on a 2015 Explorer XLT and found me $750 from a rebate I didn't think I qualified for. At Bob Bell there is no double talk and they are willing to bargain even in the finance dept. Steve Tappa and the service dept will keep you coming back More

dmorgan Dave Morgan and his management staff were very helpful and worked very hard to put me in a previously owned truck that's in very condition. I believ Dave Morgan and his management staff were very helpful and worked very hard to put me in a previously owned truck that's in very condition. I believe that we work out a great deal for both of us. Much Thanks More

Terry James, Outstanding! Purchased a 2014 F-150 last February and Terry went way out of her way! Exceeded all my expectations! So much so, just purchased another F-150 from Te Purchased a 2014 F-150 last February and Terry went way out of her way! Exceeded all my expectations! So much so, just purchased another F-150 from Terry. Again, went way out of her way to make this deal happen. She is everything a salesperson should be!!! Any questions and needs she is right there! If you need something to drive, Terry will get you there! I hope when you read this review you will tell Terry how much I appreciated everything she has done! More

Enjoyable car buying experience with Terry James I had a enjoyable experience buying my new Ford Edge with Terry James. She took time with me, explaining all the features of my Edge, especially the I had a enjoyable experience buying my new Ford Edge with Terry James. She took time with me, explaining all the features of my Edge, especially the My Sync. I recommend both the dealership and Terry to anyone considering a new car purchase.. More

Great Sales Lady - Terry James I could not of a better experience buying a new car. I would recommend Bod Bell and Terry James to anyone buying a new car, customer for life! I love I could not of a better experience buying a new car. I would recommend Bod Bell and Terry James to anyone buying a new car, customer for life! I love my Ford fusion More

Live in NJ drove to Maryland to buy car Dealt with two dealers in NJ only to get tired of all their broken promises and total bull____! Found Bob Bell Ford on the Internet and dealt with the Dealt with two dealers in NJ only to get tired of all their broken promises and total bull____! Found Bob Bell Ford on the Internet and dealt with them by Internet and phone. Was thrilled to find the car I wanted and made a deal with no problems or broken promises. Also was a better price than I could get in NJ. I would definitely reccomend Bob Bell Ford. More

Bad communication Let me start by saying I do have a problem with my credit. I was upfront about this walking through the door. I made my deal with the salesmen and the Let me start by saying I do have a problem with my credit. I was upfront about this walking through the door. I made my deal with the salesmen and the sales manager and they started the credit process. An hour and a half went by and no one came over to me to tell me anything. I went to the salesmen’s desk and got his mobile number from his card and called him. He told me that he was over at the used car lot trying to get my application approved. We agreed that it would likely take some time, so he would call me when he got something. We exchanged text messages back a forth that evening and eventually I increased the amount I was putting down. I texted him the amount I could swing and he told me he would work it and to “hang on”. I haven’t heard anything from him since. Roughly 24 hours later, I called Kirk Smalls to get a status and he told me that he did not know and that he would call me “right back”. I also never heard from him again. I now have an email into the Mike Fitzpatrick Sr, the GM, but I’m not hopeful. I have purchased many vehicles at Bob Bell and they know who I am. I am very surprised that treated me this way. I can understand if there is nothing they do to help, but at least let me know… ****Update**** I did not originally post this review, my wife did, but after talking with her, I see her point... Let me tell you the rest of the story... I reached back out to the salesmen Friday night (against my better judgment but I just had to know) and to my surprise he actually texted back. I gotta give it to him, he did everything he could over the weekend but was unable to get the deal done. The GM did actually call me back on Monday, now I know why. I was asked by the salesmen, who is a really nice guy BTW despite what this review may sound like, to take this posting down. The fact is however, had I not reached back out to him on Friday night, I would have NEVER heard from anyone at Bob Bell again. I called my wife, first to ask if she wrote this, then to tell her the sales guy wants it down. As you can see, she talked me into adding to it.... I have purchased 8 vehicles from Bob Bell and my extended family, countless more. I know their in business to make money. I also know that they have to get people in, sell them a car, and get them out. I don't begrudge them for this. I'm just a little ticked that after all these years and all the vehicles, that they wouldn't give me just a little courtesy and pick up the phone. The salesmen told me he didn't want to keep blowing me up with no news. I can understand that, but he didn't even respond to my texts I sent him after his "hang on" text. It is what it is. and truth be told I'll probably end up buying another car there in the future. Just now it won't be out of loyalty, just convenience.... More

Internet Search I was looking for a particular Model and color. I found it at Bob Bell Ford. A CPO, Gotta Have It Green 2013 Ford Mustang GT Convertible. I live in F I was looking for a particular Model and color. I found it at Bob Bell Ford. A CPO, Gotta Have It Green 2013 Ford Mustang GT Convertible. I live in Florida. Bob Bell Ford is in Maryland. I started a chat online with, Joe Bothoff. I called, Joe and, we talked on the phone. In a matter of minutes, we had a deal. Joe is very personable and, professional. Missy Blair, in Finance, was very pleasant and, helpful. Both Joe and, Missy answered all questions, quickly. Joe kept me updated regularly. Joe even sent me a picture of my car being picked up by the transport company! In the future, I would not hesitate dealing with Bob Bell Ford and, Joe Bothoff. More