Bob Bell Ford

Cary in service was phenomenal Visiting from out of state we were panicked when our door handle came off of our 2013 explorer. Cary in service was polite, professional, knowledgeabl Visiting from out of state we were panicked when our door handle came off of our 2013 explorer. Cary in service was polite, professional, knowledgeable and went above and beyond to help us. We owe a huge thanks to Cary! More

Minus 5 Stars Tried to buy a new F450, after spending the whole day waiting, the salesman left for the evening without telling us. Then the sales manager Kirk Sma Tried to buy a new F450, after spending the whole day waiting, the salesman left for the evening without telling us. Then the sales manager Kirk Smalls belittled me & told me in a very demeaning manner, in front of an office full of people, that our credit was not gonna cut it. The following weekend we bought an F350 King Ranch at Apple Ford in Columbia (Great Sales & Service too). To add insult to injury, they lost the lean release to our F150 trade in & left it up to me to get a new copy & strung me along to reimburse the cost. I also had an appointment to satisfy a recall on my F250 work truck. I dropped it off the evening before, & was promised it back the next day. The next afternoon at 4pm, I got a call from the service writer to tell me that it would not be ready till the following day because it had not even been started. I told him that I was on my way to immediately pick it up. When I got there he was nowhere to be found. I asked for and spoke to the service department manager who promised that the work would be completed promptly if I brought it back in. I foolishly brought it back and picked it up the next day. Several months later I had an electrical wiring failure due to the fact that the recall that Bob Bell Ford service department said they performed, was never done. I only found this out because I took it to a freind for the diagnosis & repair. At the time, he was a Ford Technician at Bob Davidson Ford. He has since opened his own shop & does all my truck repairs, & maintenance. Prior to that debacle, Bob Bell had that same F250 for a stalling & unresponsive throttle issue. After 4 weeks they couldn't figure out the problem. My same friend suggested to their service writer to have his mechanic check the throttle position sensor...BINGO! Deal with this business at your own risk! More

Lowball on trade-in They will give you nothing for your trade in , they will rip you off. They do not match any other dealers prices. So just move on to anther dealer. They will give you nothing for your trade in , they will rip you off. They do not match any other dealers prices. So just move on to anther dealer. More

Customer service above and beyond! I stopped in just to look at cars and pricing. Edrick Mallard came out and we discussed what I was looking for in a SUV. I have him a long list and a I stopped in just to look at cars and pricing. Edrick Mallard came out and we discussed what I was looking for in a SUV. I have him a long list and a price that was acceptable and I didn't think he would find one a suv with all the bells and whistles that met my criteria... he researched and got exactly what I wanted...and beat the price. Best Customer Service from Edrick Mallard , Dick Miller and Susan Marques. Will praise this dealership for making this the Best car buying experience. Thank you Edrick, Dick and Susan! More

The absolute WORST CUSTOMER SERVICE I have ever seen! It took over three-weeks to try and buy a new-car from them. They didn't want to honor their online advertised price on a new vehicle I wanted to buy, It took over three-weeks to try and buy a new-car from them. They didn't want to honor their online advertised price on a new vehicle I wanted to buy, but I had to threaten to sue if they didn't. Sometimes it took days to even get a call back from them. I honestly don't even understand how they are still in business! Very, Very Poor customer service. I am taking this to the BBB and every where I can get the word out about the horrible custoner-service they have! More

EXTREEMLY BAD SERVICE AT BOB BELL FORD Vehicle was serviced in February 2017 for what Bob Bell Ford calls "The Works"; which includes oil change, tire rotation, and topping off other fluids Vehicle was serviced in February 2017 for what Bob Bell Ford calls "The Works"; which includes oil change, tire rotation, and topping off other fluids Vehicle was serviced on 2/28/2017 for what Bob Bell Ford calls "The Works"; which includes oil change, tire rotation, and topping off other fluids such as master cylinder. The master cylinder is low, and service tech. and service manager failed to add brake fluid to the master cylinder. Service manager was advised of the issue, but he did not respond. This is the second time that Bob Bell did not properly add brake fluid to the master cylinder. The first time was back in September 2016, and their service has NOT improved. More

Poor service I've taken my car to get routine service (oil change, tire rotation, fluids topped off...the "works". 4/5 times I had to take my car back because of s I've taken my car to get routine service (oil change, tire rotation, fluids topped off...the "works". 4/5 times I had to take my car back because of something that they did, didn't do, or said they did and didn't. They said they rotated my tires and didn't....and in the process stripped all of my lug nuts. They broke 3 of them and then charged me to fix it. Said my fluids were topped off but my low coolant light came on the next day. I asked to replace my park light on the left side, they tried to replace the right side which was not the issue. I was told they couldn't get the bulb out and then tried to charge me for the service that was never done. The service supervisor never double checked to see if the work was completed. They tole me to make an appointment and bring my car back, and wanted to charge me $100 just to replace 1 bulb. I will NEVER take my car to them every again. However, if you want to buy a Pre-owned Ford see Terry James...she is the best! More

Amazing!!! We are more than happy with the team at Ford. They were patient, kind and truly cared about what was best for their customers. Our car buying experien We are more than happy with the team at Ford. They were patient, kind and truly cared about what was best for their customers. Our car buying experience exceed our expectations. We are honored to be apart of the Ford family and extremely blessed to have such a great group of people to work so hard for us. Thank you will never be enough!!! Amazing job Kirk, Stephen and Elmore. You guys rock!!!! More

3 days for a recall and oil change I've been to Bob Bell a number of times and had great experience. So much so that I was willing to continue using them, even though we moved and they' I've been to Bob Bell a number of times and had great experience. So much so that I was willing to continue using them, even though we moved and they're now quite out of the way for us, but my most recent experience leaves such a bad taste in my mouth I just can't recommend them to anyone for service. I have an 11-month old and we have one car seat, so my spouse and I (and our cars) both had to be present to make the drop off and pick up. I scheduled my appointment for a Friday, dropped the car off on Thursday evening, and told them that I would be available to pick it up on Wednesday of the following week. To their credit, they were communicative; however, they initially told me it would be ready on Friday. Then Tuesday. Then Wednesday. Then Thursday. On Wednesday, they told me that they could put me in a rental because they were waiting on parts to complete one of the repairs, but that was after they had had my car for two full business days (Monday was a holiday). My service advisor was brusk, and although he cited a number of extenuating circumstances, I can't help but feel like my vehicle was just never a priority for them to complete. I brought it in for two recall repairs, an oil change, and a buzzing diagnosis. In three business days, they completed one recall repair that the manufacturer indicated would take less than 1/2 day to complete and the oil change. I have to have my car back today (Wednesday), so I am leaving with only half the work done. I am so disheartened. What a waste of time. More

Excellent Sales Experience I had been using the internet to search out a white Mustang GT with manual transmission. I contacted several dealers but the folks at Bob Bell Ford w I had been using the internet to search out a white Mustang GT with manual transmission. I contacted several dealers but the folks at Bob Bell Ford were most responsive. I live 90 minutes from them. Damon was the internet rep and not pushy. He provided me with the information I needed quickly and escalated me to Mike for final pricing which I received quickly. When I visited the dealership, Mike had everything ready and turned me over to Beau for evaluation of my trade and getting me through financing. I was out of the dealership in a bit over 2 hours with my new Mustang. I really appreciated the fact that the staff was not pushy in the internet sales process as other dealers had indicated they would not provide pricing unless I came to the dealership. I appreciated the no pressure approach of Bob Bell staff and would recommend them for a smooth purchase experience. More