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Bob Bell Ford
Glen Burnie, MD
119 Reviews
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Showing 119 reviews
August 03, 2010
I've been going to Bob Bell Ford for over 10 years and buy my vehicles from them as well as get service done there. I've never had a problem with any one there and my sales person, Joanna Chaney is the b buy my vehicles from them as well as get service done there. I've never had a problem with any one there and my sales person, Joanna Chaney is the best. She's up front and gives you the best deal without trying to "hound" it out of them. More
by srasnake
Employees Worked With
Joanna Chaney
August 01, 2010
After being disappointed by another dealer - twice(!) earlier in the week, Bob Bell Ford was able to provide the car I wanted at a great price. Chris spent time on the phone prior to my driving in (from earlier in the week, Bob Bell Ford was able to provide the car I wanted at a great price. Chris spent time on the phone prior to my driving in (from an hour away) to confirm the details of the car matched exactly what I was looking for, and to review the pricing to be sure there would be NO surprises when I arrived. Pete was friendly and helpful as we completed the necessary paperwork, and Chris spent nearly an hour teaching me how to use the Sync and Nav package on the car. More
by terke1
Employees Worked With
Pete Giordano, Chris Goodwyn
July 26, 2010
Initially looking at buying a used Mustang, we went through a few dealerships talking over the phone and finally ended up with an new one from them. Everything was over and above our expectations, and through a few dealerships talking over the phone and finally ended up with an new one from them. Everything was over and above our expectations, and we plan to buy from them again in the future! To put it mildly, you just don't find the kind of service that Bob Bell gave us in today's market. More
by mgbeers
Employees Worked With
(Internet Sales) Andrew Fontana & (SALES) Joanna Chaney
July 26, 2010
I just purchased by new 2010 Ford Focus from Bob Bell Ford and couldnt be happier. My salesperson Terry James was excellent! She was so friendly and helpful with any questions and concerns that I had. Sh Ford and couldnt be happier. My salesperson Terry James was excellent! She was so friendly and helpful with any questions and concerns that I had. She got me a great deal and went above and beyond to make my new car purchase a great experience. I would definately recommend Terry James to others,she was great and I am glad that I came there. More
by MARIE17
Employees Worked With
Terry James
July 24, 2010
All Employees were courteous,resectful,and knowledgeale of productsand services. Showroom was neat and clean, spotless. Was a pleasure to deal there and visit. The service area was as clean as the showr of productsand services. Showroom was neat and clean, spotless. Was a pleasure to deal there and visit. The service area was as clean as the showroom and the employees were just as helpful as the sales people. More
by fishiepoo
Employees Worked With
Brenda Potter,Kirk Smalls,Chris, 3 others
June 27, 2010
I have bought a good number of cars in my life and my purchase of a new Taurus on June 26, 2010, at Bob Bell was the best experience ever. Mr Connelly and Ms James were extremely professional, courteous purchase of a new Taurus on June 26, 2010, at Bob Bell was the best experience ever. Mr Connelly and Ms James were extremely professional, courteous, and helpful. They are to be commended for their service. I think the price they gave me on the car was fair to both myself and the dealership - a "win-win" transaction. When I buy my next car, Bob Bell Ford will be the first place I go. Great job! More
by eleigenbrode
Employees Worked With
jim connelly and terry james
June 17, 2010
I went to BBF hoping to get a test drive in a 2011 Mustang GT. Instead I was told that if I wanted to drive it, I had to buy it. I said realy... It's a Mustang?? get over it. What if I signed all t Mustang GT. Instead I was told that if I wanted to drive it, I had to buy it. I said realy... It's a Mustang?? get over it. What if I signed all the papers and it had a problem or two?? Or maybe I didn't like the wat it drove?? The sales lady agreed with me, saying that several customers had walked away because they couldn't drive the car. I asked her if I could at least sit in the car, for a "test fit" since the 2010 model had an issue were the console rubbed up against my leg. She drove me around to the back lot in a golf cart, she gave me the key and said "here ya go". She sat there in the cart while I gave myself a tour of the car! lol. The bottom line is if that test drive had been nice, I would have ordered my 2011 Mustang right then. BBF's lack of customer service didn't really suprise me though, I attempted to buy my first new car from them at the age of 18 back in 1988. The sales guy left me standing in the middle of the dealership, as he dumped my Escort deal to do a deal with a couple buying a more expensive car. I went to Koon's instead and got treated well . Once again I'll be going to one of BB's competitors to buy my car. More
by neal4470
Employees Worked With
Sales Lady
May 07, 2010
I purchased a pre-owned Escape from Dick Miller at Bob Bell Automotive May 2009 and I have been so pleased with it. It's been such a reliable vehicle that I went back and bought a pre-owned car for my da Bell Automotive May 2009 and I have been so pleased with it. It's been such a reliable vehicle that I went back and bought a pre-owned car for my daughter's graduation present just a few days ago. Her car is also like new and a steal at under $10,000. I must say that Dick is an awesome person. To me customer service is so important and he's the kind of guy you remember because he's more than a salesman. I trust him. I will always purchase my vehicles from Bob Bell Automotive. They have a huge selection to choose from at can't-pass-up prices! More
by tahandley
Employees Worked With
Dick Miller
November 08, 2004
After shopping many Baltimore Ford dealers we drove 25 miles out of our way to Bob Bell Ford of Glen Burnie. The salesman was ONE of the few to listen to what we needed and did not try to talk us into an miles out of our way to Bob Bell Ford of Glen Burnie. The salesman was ONE of the few to listen to what we needed and did not try to talk us into an in stock vehicle and found the exact match at a dealer over 100 miles away - gave us the price we wanted and went an got the vehicle for us the next day. Great Job and we will send you our family and friends! More
by frisco
