Blue Springs Ford

Service Reciew for Flex and Fusion Blue Springs Ford service center was friendly, knowledgeable and efficient. Identified some unique problems with our two vehicles. They were able to q Blue Springs Ford service center was friendly, knowledgeable and efficient. Identified some unique problems with our two vehicles. They were able to quickly remedy both vehicles. Ryan was especially helpful and polite in dealing with both vehicles. Appreciate the help as a vehicle having issues is never easy. Also, affordable as I didn't feel like I was being overcharged. More

My $10 coupon cost more then last change the coupon was worthless . This is like bate and switch. You are also trying to make a bad report block out.I have using your for more 20 years . No m the coupon was worthless . This is like bate and switch. You are also trying to make a bad report block out.I have using your for more 20 years . No more. More

The works I came in on a saturday and the gentleman there told me thst the wait was long, if I came back later it would be quick. He was right I was in and out I came in on a saturday and the gentleman there told me thst the wait was long, if I came back later it would be quick. He was right I was in and out in half a hour. Good service. More

exceptional service as usual It was exceptional service, as usual. Everyone was courteous and explained the process and finished in a timely manner. Washing the car at no addition It was exceptional service, as usual. Everyone was courteous and explained the process and finished in a timely manner. Washing the car at no additional cost is the cherry on top. More

Owned up to their mistake. I recently bought a 2013 Ford Fusion and brought it in to Blue Springs Ford to handle several recalls. The work was done in a fast manner and I was se I recently bought a 2013 Ford Fusion and brought it in to Blue Springs Ford to handle several recalls. The work was done in a fast manner and I was set up with a rental, I even had a dealer drive me to the local Enterprise service when the agent on site was at lunch. However, with all the positive results, my car was returned to me with the seats covered in grease and oil. When this was pointed out, the service writer on site was as upset as I was. He gave me another loaner car and told me that the car would be detailed and cleaned and that he would alert the service writer who took point on my car. The following morning I called the service center, Sam, the service writer who was in charge of my car picked up and formally apologized and assured me that my car was with the detail department and he wasn’t going to hand it back to me until both he and I were sastisfied and also told me he was giving my a voucher for a free service. He again apologized over and over and assured me that his department is better than that and the person who actually did the work and did not use seat covers was repermanded. Several hours later Sam called me and said that car looked way better but he wanted them to do it again because of a few small spots that were not gone, so he apologized again and assured me that it would be done by end of business on Friday. When I arrived, Sam pulled me aside and apologized again for what happened and gave me a voucher for a free service. He took me to my car and it was nearly night and day. Minus three very faded, and very small spots, spots which Sam even asked me if he wanted me to have the detail department do it again, considering how small the spots were I declined. He also put a plastic seat cover on the driver seat saying the seat might still be damp and wanted to be safe for my rear end from getting wet. He once again apologized and I assured him that he was not at fault, it was the person who worked on my car, who he assured me that the person was punished but he felt awful because it was his watch. He gave me a handshake and thanked me for my patience, and as I was pulling away I rolled my window down to thank him for the excellent work the detail team did on the dash, the first thing he asked was if there was a problem, after I praised the work, he said “good, that’s how you should be treated here.” What happened to my car was beyond unprofessional and not cool at all, but Sam’s dilligance and his work to correct what happened was above and beyond. He owned up to what he saw as his mistake and did a great job to make sure I was happy and that I would come back in the future, which I will. More

Top Notch! Best place in Blue Springs for oil changes, super friendly staff and very helpful. The waiting room is always clean and the coffee is awesome! Best place in Blue Springs for oil changes, super friendly staff and very helpful. The waiting room is always clean and the coffee is awesome! More

Oil Change I came in for an Oil Change. I used to take my business to Dick Smith Ford in Raytown. But since you have brought on Jim Howard you will have my busin I came in for an Oil Change. I used to take my business to Dick Smith Ford in Raytown. But since you have brought on Jim Howard you will have my business. Jim Howard was not there, but JW took great care of me. Ended up having to get breaks and the car was done in a timely manner. I also very much appreciated the car wash. Great service! More

Collision center- repair Derrick is always so helpful and they are very friendly at blue springs ford! Have been going here for years for everything! Mark Scott is great as we Derrick is always so helpful and they are very friendly at blue springs ford! Have been going here for years for everything! Mark Scott is great as well! More

Customary great service! The car was ready within the promised timeframe. Thanks for washing it! Staff was courteous, answered my questions/concerns promptly. The place is kep The car was ready within the promised timeframe. Thanks for washing it! Staff was courteous, answered my questions/concerns promptly. The place is kept spotless. More

Airbag recall I waited two years to get both airbags replaced in my mustang and still only have one replaced - the passenger side. I guess this isn't the dealers fa I waited two years to get both airbags replaced in my mustang and still only have one replaced - the passenger side. I guess this isn't the dealers fault as JW told me. It is the fault of Tacata not supplying the replacements but I am still disappointed not to have both. I knew going in to the dealership I was only getting one airbag. I think JW was getting as exasperated as I was with the situation. On the upside of this review, they replaced the one airbag in under an hour and washed my car. I was happy to be on my way in a shorter amount of time than estimated. I have also used Blue Springs Ford to get my oil changes and been very happy with that experience. More