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Bill Luke Chrysler Jeep Dodge & Ram
Phoenix, AZ
977 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 977 reviews
September 13, 2022
Brought our 2006 Jeep Commander here for diagnostics that our regular mechanic did not have the machine for. Set the appt in advance, but was not told that it would take multiple days to diagnose the issue. our regular mechanic did not have the machine for. Set the appt in advance, but was not told that it would take multiple days to diagnose the issue. When my husband asked for a same-day appt, he was told there were none available but that he could rent a new car off the lot fore a few days while we waited for it. That's an interesting sales ploy, LOL! I have no interest in buying a new car and apparently they have no interest in figuring out how to a schedule work appropriately or knowin how to service our "classic" inside of a day. Next...! More
by ClassicCommander
Employees Worked With
Amberlee Shaw, Jason Tiek
August 24, 2022
Awesome experience. They have a huge lot with a lot of cars to choose from. My salesman Omar did a great job showing me the cars I was interested in and Angel was able t They have a huge lot with a lot of cars to choose from. My salesman Omar did a great job showing me the cars I was interested in and Angel was able to answer all my questions about my new jeep More
by Barriga90
Employees Worked With
Omar
August 07, 2022
Pleasant and professional experience. ALL staff were nice and provided excellent customer service. Highly recommended dealership to work with. ALL staff were nice and provided excellent customer service. Highly recommended dealership to work with. More
by missmopowers
Employees Worked With
Eddie, Ray, Eduard and Niko.
June 16, 2022
Truly a wonderful experience here at Bill Luke. Ricardo, and Angel did amazing job getting me though the sales process and showing me how everything worked on my new Jeep. Ricardo, and Angel did amazing job getting me though the sales process and showing me how everything worked on my new Jeep. More
by Tristan582
Employees Worked With
Ricardo Angel
May 26, 2022
Andy was amazing. Helped me out and answered all of my questions! Highly recommend buying a car here at Bill Luke especially for first time buyers! Helped me out and answered all of my questions! Highly recommend buying a car here at Bill Luke especially for first time buyers! More
by Christopher
Employees Worked With
Andy
May 25, 2022
Awesome experience. Jay, and Angel make a great team. Jay my salesman made the process quick and easy, and Angel was able to answer all my questions about my new Ram. Jay, and Angel make a great team. Jay my salesman made the process quick and easy, and Angel was able to answer all my questions about my new Ram. More
by Delmar92
Employees Worked With
Jay Angel
May 11, 2022
Angel the delivery coordinator did a great job explaining the functions on my new vehicle. He was very helpful and did a great job thanks a bunch. explaining the functions on my new vehicle. He was very helpful and did a great job thanks a bunch. More
by Miller0
Employees Worked With
Angel
May 07, 2022
Read the reviews before you choose to visit this dealership! I should've read the reviews. I would've saved myself a lot of time. They basically wasted my time by making me believe they were goi dealership! I should've read the reviews. I would've saved myself a lot of time. They basically wasted my time by making me believe they were going to sell me a vehicle, quoted me a price & when it was time to sign paperwork. They "mistakenly" have a completely different vehicle on my paperwork! They tell me to go back the following day to pick up the correct vehicle, sign new paperwork, & they were going to honor the price they had aIready quoted me. I go back the following day & what happens? I spent 5hrs in there! Talked to completely different people who were not fully aware of what had happened the night before, they did not have any paperwork ready, we had to sit through hrs of "negotiations" & in the end they were telling me that the vehicle I wanted was more expensive & they would not honor the price eventhough the previous night they said they would since it was their "mistake". Needless to say, they knew I had fallen in love with the vehicle & I truly feel like they used that to their advantage. They basically told me to take it or leave it at the price they were giving me. Lastly we go to the finance guy & find out there's other "fees" besides the tax title & doc fee. I was livid, frustrated, disappointed, hurt & left there feeling like a fool, like I got played because they knew I really wanted that vehicle. I will never again even consider going to their dealership! More
by Dg63
Employees Worked With
Jerry, Thayer, Beverly, Jay jay, Luis, Dante, & 2 other whose names I don't recall.
