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Bill Luke Chrysler Jeep Dodge & Ram

Phoenix, AZ

Overview
Reviews
Vehicles
3.3
1,019 Reviews
Bill Luke has been helping customers in Phoenix, AZ since 1927. We are family owned and operated, and take pride in our service - something that earned Bill Luke Chrysler's highest customer service honor for 2+ decades. Whether it is for parts or service, or body repair or sales, Bill Luke is here to help. We service all makes and model, and can help you find the vehicle you are looking for. Give us a call or stop by today. We are located off I-17 and West Camelback Road.
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2425 W Camelback Rd

Phoenix, AZ

85015

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Showing 1,019 reviews

May 27, 2026

Just had my 2026 Ram in for a recall fix. Needed to have it done in 3 hours or less, and they were super accommodating. Thank you, Mat Davies and Mitch Jones, for expediting my service and More

by zzzdoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mat Davies, Mitch Jones
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May 07, 2026

VETERANS BEWARE! !! GET A THIRD PARTY INSPECTION!!! If you buy from shady place! Update 5/7/26: flat tire a couple days after buying a $50000 truck and so I let the More

by adam84cp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Amber
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May 07, 2026 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Adam, we are sorry to hear you feel this way about your experience. The truck was inspected prior to sale and there were no safety concerns that would have prevented it from being offered for sale. It is also important to note that this was a 2023 vehicle with approximately 21,000 miles, meaning both the truck and tires were less than three years old. A flat tire alone is not evidence that tires are unsafe, as something as simple as a nail or road debris can cause a flat even on a brand-new vehicle. After your purchase, you contacted us regarding a tire concern, but chose to replace all four tires through a third-party tire shop before allowing us the opportunity to inspect the vehicle or address the issue ourselves. Because the original tires were discarded, we are unable to independently verify their condition and can only rely on the opinion of a business whose revenue is generated by selling tires. Tire shops and their commission-based sales staff naturally have a financial incentive to recommend replacement tires whenever possible. For that reason, we do not believe it is reasonable to hold the dealership responsible for a third-party vendor’s retail pricing, markups, taxes, warranties, and additional fees when we were never given the opportunity to inspect or address the concern ourselves. Despite that, we still offered you a goodwill reimbursement equal to our dealership’s replacement cost for the tires in an effort to resolve the matter amicably. We remain willing to work toward a fair resolution and wish you the best moving forward.

May 07, 2026 -

adam84cp responded

Go to your Google Maps review and you can see the pictures of cracked sidewalls on the “inspected” truck that are below 3/32 tread. I can also add pictures of the dirty cabin filter. Can’t fight evidence guys nice try though.

May 07, 2026 -

adam84cp responded

If you guys want to resolve this, over the price of the tires, fees and tax of the tires I had to get when you inspected tires failed after 2 days of purchasing a $47000 truck that’s only 3 years old. Your negligence of not replacing the tires in the first place led to this. Minus install and warranty would still be $1200. I can settle this out, close complaint and correct reviews on Google Maps if I am reimbursed at least the cost of the tires. You can also achieve a second chance when I go to purchase 6.7 diesel in the next year as I would prefer to go through Amber from your team.

April 22, 2026

Lorenzo was awesome setting me up in my new GMC truck I highly recommend this dealer More

by Arturo
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorenzo
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March 26, 2026

Bought a 80k truck from here. Sales folks were good, Ruben and Mr. Moriarty. Manager and finance staff were condescending and rude. At this point will not return to this dealershi More

by robhutchison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ruben and Mr. Moriarty
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March 18, 2026

Lorenzo was super helpful helping me set up my new Chrysler Pacifica he' was awesome ! More

by Ziabul813
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorenzo
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March 14, 2026

Lorenzo did a great job! We appreciate all his help! Fantastic! Highly recommend fornthe future. More

by paumerida
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorenzo and Joey
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February 18, 2026

First, that was perhaps the smoothest purchase of a vehicle I’ve ever completed. Alvin, the salesman, kept his word on everything and was empathetic towards my needs for the vehicle. I could not be hap More

by josephmuse64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvin, Christian and Lani
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February 16, 2026

Lorenzo and Chris did an amazing job helping purchase and set up my new truck! Thank you so much!! More

by Antonio
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kris and Lorenzo
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February 12, 2026

Lorenzo and Ralph did a great job showing me how to use the touch screen More

by Oscar
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorenzo and rafa
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February 10, 2026

Lorenzo and Austin did a really good job today I highly recommend them in the future More

by Janet197045
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorenzo and austin
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