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Bill Jacobs BMW

Naperville, IL

5.0
2,868 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,868 reviews

May 17, 2022

Jeff was great. The only issue was they didn’t wash my car and it has crayon on it from where there were marking the dents. More

by Ryanmdaly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
May 19, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jeff here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

May 17, 2022

I have been taking my BMWs (335xi & X5) to Bill Jacobs for many years now and have always been impressed by their professional service. Jeff Hulsebus has been my service coordinator for nearly ten years More

by mooretuba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
May 19, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help! Thanks again for the recommendation, and have an amazing day!

May 17, 2022

My service rep, Jeff, was very helpful and informative. He explained all of my options and was extremely focused on my satisfaction. He takes very good care of his customers. More

by Ddhowarter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
May 19, 2022 -

Bill Jacobs BMW responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 16, 2022

Jeff and the team are always great. You know you’re getting sound advice and don’t ever feel like you’re being told to get a service they wouldn’t get themselves. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
May 18, 2022 -

Bill Jacobs BMW responded

Mark, your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day.

May 16, 2022

Bill, Craig, and Terry were all extremely helpful and knowledgeable throughout the buying process. I would definitely recommend anyone to them if they were looking for a car! More

by andrea
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill, Craig, Terry
May 18, 2022 -

Bill Jacobs BMW responded

Andrea, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We look forward to your next visit! Take care!

May 15, 2022

The customer service at Bill Jacobs BMW was excellent! The welcome process was fast and the service review educational. Jeff explained everything clearly and was very knowledgeable. Great experience! More

by Darryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebua
May 17, 2022 -

Bill Jacobs BMW responded

Hi Darryl, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 15, 2022

The dealership is very clean. Service is exceptional. Jeff was a great asset to the dealership More

by Florida208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
May 17, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 15, 2022

Bill Earnest (sales ) developed a relationship with me in March. He answered every question I had about my 2022 X3. I was impressed that he always answered in a reasonable time when I had question about my l More

by msmcdonald_2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest & Danny in Finance
May 16, 2022 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

May 14, 2022

Fantastic buying experience! Bill was able place me into the perfect car. One phone consultation regarding model and options was all it took. More importantly, Bill did NOT try More

by mderen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
May 16, 2022 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

May 14, 2022

Great dealership and great sales person. Worked with Giovanna and she was super helpful and knowledgeable. They gave me a great deal! More

by Rdvazira
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanna Montalvo
May 16, 2022 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

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