Big Star Ford

I hadn't purchased a car in over 10 years. I really dreaded the process and dealing with Sales people, but, I must say Louis Mancinas, changed my mind and made the process of buying a vehicle great! Lo dreaded the process and dealing with Sales people, but, I must say Louis Mancinas, changed my mind and made the process of buying a vehicle great! Louis, stayed in touch with me, he called when he said he would, and he returned all my calls as well. He really walked me through the process and kept me informed, I think if all dealerships were this easy to work with, people would buy more cars. A big thank you to Louis Mancinas and Big Star Ford for the experience, I will definite be back and bring buyers with me! Thanks Gail Rideaux More

Many Changes have occurred at this dealership, a big plus across the board. We were very impressed with the level of service provided us by each person we met in the sales chain. First there was no pressure across the board. We were very impressed with the level of service provided us by each person we met in the sales chain. First there was no pressure from any individual to make the sale, but rather to educate and inform us about the dealership and the services offered. We were under time constraints due to the holiday season and needed this to be seamless and timely. The dealership was able to expedite the process with people who were very professional and organized. It was very nice to speak directly with the GM who adds value by walking the floor and interacting with staff and clients on daily basis. We have followed up with them after the sale on a few technology questions and been afforded quick and friendly responses. We appreciate doing business with people in our neighborhood who can add value by simply going the extra step to service the client. Good service is always good business. More

Absolutely beyond satisfied with my new car buying experience at Big Star Ford with Sky, John and multiple others along the way! After a five minute conversation with Sky on the phone, I let him know experience at Big Star Ford with Sky, John and multiple others along the way! After a five minute conversation with Sky on the phone, I let him know what I wanted at specific price point and if he could make it work, I'd be there in an hour to get the process started. After crunching numbers and utilizing his resources, Sky was able to get my my new (loaded) Ford Edge within $8 of my budget AND many laughs along the way. From the first time you walk through the dealership doors, you immediately feel at home (as much as you can when your signing your life away to a $30,000 plus vehicle). All of the staff is extremely friendly and had more conversations with a little of everyone than I had in a prior dealership experience. Overall, every step of the way was guided by an extremely knowledgeable individual through picking out the car (although I had that down before I walked through the door), financing, about all the extras Ford offers and how to walk through the Ford Sync program! Overall, I'd highly recommend Sky DeJohn as your sales consultant and Big Star Ford for your new (or used) Ford purchase! Thank ya'll so very much! More

My salesman was Lou............................. The only word to describe my experience is EXCELLENT!!!!!!!!!!!!!!!!!!! I have never met a salesman that understood what I was feeling and going thru. I don word to describe my experience is EXCELLENT!!!!!!!!!!!!!!!!!!! I have never met a salesman that understood what I was feeling and going thru. I don't have the best credit, yet Lou didn't let that deter him from obtaining my business. I was so frustrated and began to vent - Lou allowed me to vent and then offered words of encouragement and reminded me to "pass it on". Lou made sure that not only did I get a new car - I got exactly what I wanted. Thank you Lou, keep smiling and encouraging all those you come in contact with. I will be picking up Outwitting the Devil tomorrow. Gloria K. More