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Big Star Buick GMC - Service Center

Baytown, TX

4.0
338 Reviews
Call Service Center (281) 245-0298

338 Reviews of Big Star Buick GMC - Service Center

Sort by
September 27, 2024

I am from out of town , had issue with truck and one of the maintenance mangers climbed under my truck to see the issue . This wouldn’t have happened where I bought the truck from , I would be willing to b More

by Hatcher312003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name
Report | Print
September 25, 2024

Great customer service every one was very nice a d helpful didn't wait long at all. More

by solisj1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember name.
Report | Print
September 22, 2024

Great customer service and everyone was so friendly and helpful. All in all this was the best service I have had in awhile. More

by PORCHEKELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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September 21, 2024

Unfortunately customer service after the sale is no longer important to corporate America these days. Waiting months for a part that has been recalled by the manufacturer is unacceptable from the custo More

by tdelagarza5
Recommend Dealer
No
Employees Worked With
Gmc
Report | Print
September 20, 2024

HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! More

by j.morales2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JD
Report | Print
September 19, 2024

Joe is an asset to your organization. Toile care of my problem asap problem solved More

by nozar60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe @ Service
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September 15, 2024

Nice people work done as requested Not sure what else you want me to say. More

by DHAWKES52
Recommend Dealer
Yes
Employees Worked With
Service department. Don't remember his name.
Report | Print
September 15, 2024

Too long turn around time. Had to pick up vehicle before they even got to it to repair it. Was supposed to call and give me another time to bring it back in and I still haven’ More

by LTHERIOT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
Sep 18, 2024 -

Big Star Buick GMC responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Joe Mayhew, General Manager jmayhew@kengarff.com

September 10, 2024

Great quick and easy great great good great good great good job good job good job great More

by evaristo.canales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carranza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 08, 2024

I will service my vehicles there because of my prepaid oil change already purchased. But after my last service on my sierra they did not include my multi point inspection survey. I tried to contact servic More

by CEDAVIS54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil
Report | Print
Sep 09, 2024 -

Big Star Buick GMC responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Joe Mayhew, General Manager jmayhew@kengarff.com

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