Bical Chevrolet

Worse dealership experience In my 12 years of visiting a dealership this has been my worse experience. The manager was not sympathetic nor was he concern for the safety issue of In my 12 years of visiting a dealership this has been my worse experience. The manager was not sympathetic nor was he concern for the safety issue of my jeep. I was unable to see through my windshield however bical's concern was that I needed an appointment. I arrived at the dealer at 4:15 and was turned away unable to see to drive. It took my personal Machanic 20 sec to diagnosis that the heater core broke. I would never advise anyone to purchase or lease from bical chevy. If they treated a customer with a lease with no regard how will they treat you who wants a buy their car. In all my years I have never felt so disrespected. When I called the manager his tone was as if I was bothering him. I had to call headquarters twice for assistance. The manager has yet to approach me or call to check on my jeep. Bical will never have my business again. More

Deal never done till its done Your Problems won't start until you get to the finance office! I provided most of the required documents prior to arriving at the dealership where my Your Problems won't start until you get to the finance office! I provided most of the required documents prior to arriving at the dealership where my deal was already in place. Salesperson Darryl assured me that I would be driving home with my new Chevy Tahoe within 30 minutes. Insurance was transferred to the new car and outstanding documents were given. Now it was time to speak with the finance officer. Here I got bullied and tag teamed by both the finance manager and the obstinate sales manager Paul saying because all required documents weren't in place I would not be receiving the car today. I work 6 days a week and they knew today was my only day to finalize the deal. The manner in which I was spoken to was ridiculous! Communication terrible, customer relations terrible to the point where I was told to "find the exit door" after challenging them. STAY CLEAR OF BICAL CHEVY!, every negative stereotype of car dealerships was on display throughout this experience! More

excelent sales team Sales consultant Chris Cox and his manager ( women don't know her name) give me a good deal on new Chevy. Except small issue with financial management Sales consultant Chris Cox and his manager ( women don't know her name) give me a good deal on new Chevy. Except small issue with financial management I had an excellent experience there. Will definitely recommend you to my friends and family. More

scam artists and thieves I was recommended by 2 different people to go to Bical and I traded in my car for a brand new car. I was promised and made the deal for 39 months with I was recommended by 2 different people to go to Bical and I traded in my car for a brand new car. I was promised and made the deal for 39 months with money down and 359.00. A few days later my husband nticed it said 48 months. The lease manager Jim had his arm over the months when I signed the papers stating it was 39 months at 359.00 so I signed trusting him and the salesman Anthony while they quoted me and was on the other paper as well. More

Crooked Practice BICAL is crooked!! i met with Diana DiFranciaco & and her manager Diana Devaney re: a 2016 Tahoe lease on Thursday, I was given a monthly payment wr BICAL is crooked!! i met with Diana DiFranciaco & and her manager Diana Devaney re: a 2016 Tahoe lease on Thursday, I was given a monthly payment written on a paper. I returned Saturday to close the deal, signed the back of my title that I was trading in, spoke to Geico re: new insurance cards...all was going well, only to be asked, "how am I going to deal with the sales tax?Am I going to pay now or work it in the payments"?. How can this be when i was given a WRITTEN monthly Pymt already which should have included all applicable expenses? Needless to say, i killed the CROOKED deal and will be receiving legal advice re: compensation for breach of implied contract, breach or written contact, hard credit inquires on my credit report without permission & bait and switch. We discussed and agreed to a monthly payment amount and BICAL shoug have honored it. I guess the Courts will decide.... More

horrible at best Brought my corvette to be repaired and they damaged the interior scratched the door and broke the bolt that holds the seat in. It's been there close t Brought my corvette to be repaired and they damaged the interior scratched the door and broke the bolt that holds the seat in. It's been there close to 2 months 3 different times More

Absolutely disgusted, worst customer service ever I recently purchased my car from Bical Chevy, this the first time that I bought a car and didn't bring anyone but I figured, I am a 30 year old women I recently purchased my car from Bical Chevy, this the first time that I bought a car and didn't bring anyone but I figured, I am a 30 year old women and trusted going to a dealership. I was even ok with the price that we negotiated. Upon picking up the car, I had some surprise taxes and fees which were a little displeasing and when I said something, Johan, the car salesman who sold me the car, basically got annoyed and walked out of the office? Really? Thankfully, Jim Castro, the finance guy, was really nice and explained the taxes to me and made me feel much better about the spike in ending price. Within 5 days, I had a tire sensor go on, most likely weather change, no big deal. I brought it to a Volkswagon closer to me and they said that the wrong pin was put into the tire and that tire was different than all of the other tires. I was promised when I got the car that I had 4 new tires, I admit, I did not go around and check every tire as I trusted the dealership I was purchasing my car from and assumed that all tires were new and the same. While this Volkswagon had my car on the lift, they noticed oil leaking from the bottom and found that it was because the washer that seals the oil tank was reused... when I called the dealership, I left 2 messages for Bobby Pucci over the course of 3 days, I got a return call after the second message but I was busy and had already gotten the car fixed. I then had correspondence with Jim and had just started a new job, so I admit, I took a good week to get back to him. I called him today and was absolutely APPALLED at that way that man spoke to me! First of all, I just dropped $25,000 on a car from him, I should NOT be having issues in the first FIVE DAYS! He picks up the phone, already with an attitude, and when I told him what happened, he said "Listen lady, your not talking to your boyfriend" EXCUSE ME!?! TALKING TO MY WHAT?! Then, he tells me "the tires are new, who cares if they are not the same?" Ummm, I DO! He then asks me what exactly happened with the oil washer, as I am trying to explain, he is cutting me off saying "i don't know what that means, what are you saying?". Oh, I'm sorry, SIR, I am not a mechanic and don't know what everything is called! He was talking to me like I am stupid because I don't know every term of what is under my car?! He then has the audacity to ask if Im talking to my "boyfriend" AGAIN?! In conclusion, I am in sales and customers call me having no idea what they are talking about all the time, I would NEVER even THINK of speaking to them the way that man spoke to me. Especially not someone who just bought a car from me and was having issues in the first 5 days! I have never had such horrible customer service in my life! More

Leased 2015 Silverado The best experience I have ever had leasing a truck. Great communication and great help to get you in the truck of your dreams! Highly recommended The best experience I have ever had leasing a truck. Great communication and great help to get you in the truck of your dreams! Highly recommended More

4 hour for oil change and then they refused to do it I called the service department yesterday and told them I bought a left over 2014 Silverado that had 350 miles on it about 4 months ago. I said I now I called the service department yesterday and told them I bought a left over 2014 Silverado that had 350 miles on it about 4 months ago. I said I now have 4,250 miles and though I'm not a the 5k mark can I get my free oil change seeing how my oil is over a year old. First I was told no I had to wait til 5k and then I asked to speak to the manager who said I could bring it in that it would be covered and gave the phone back to the secretary to make an appointment. She told me the next appointment would be 8 days away! I said for s 15 min oil change I asked to speak to the manager again and he gave me an attitude and told me bring it in tomorrow which was today. I went there this morning at 9:30 am. Two hours went by and I went to the counter and they said there is a few cars ahead of me. Another hour went by and I asked again and was told 2 cars ahead of me. I got agree and told the man I've waited 3 hours at that point for a 10 min oil change and that he never told me there would be such a long wait when I first arrived. Final as I was standing outside I watch them pull my truck in. The mechanic opened my hood and his phone rang. He walked over to his cell phone picked it up and smashed it on the ground and the peices flew and hit my truck! I told the service guy at the counter and he walked over to the mechanic and I over heard the serviceman tell the mechanic I'm an "A" hole. I went to the sales woman from who I bought the truck from and told her what happened. She had me wait in her office and she came back with my keys and said the 2 mechanics refuse to work on my truck and appolgized and said there is nothing she can do the are Union and she gave me the service managers phone number to call on Monday. More

The best experience I ever had leasing a car, I have been leasing cars for so many years and I have to say I had the best experience at this dealership. Thank you Nicholas Classi for making this I have been leasing cars for so many years and I have to say I had the best experience at this dealership. Thank you Nicholas Classi for making this deal simple, easy and fun! Each and every person in this dealership was so friendly and funny. I received a flyer from them and for some reason I gave them a call and they stood by their word. This has never happened,. I always go in and walk out mad for making me come down. If your in the market for a car or a truck - DO NOT GO ANYWHERE ELSE. More