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Bertera Subaru of Hartford
Hartford, CT
319 Reviews
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Showing 319 reviews
March 03, 2020
I took my subaru in to perform a safety recall on the I took my subaru in to perform a safety recall on the passenger side airbag. They completed the service and gave me a loaner for the day. This part o I took my subaru in to perform a safety recall on the passenger side airbag. They completed the service and gave me a loaner for the day. This part of the process was simple, easy, and customer service oriented. However, when i received a phone call from a Service Center employee. I was told that they found a few issues during their routine inspection. I was told that the drive belt was cracking and was in need of replacement. I was quoted just over $300.00 dollars to perform this service. I declined the service. When I inspected the drive belt I found it to be in perfect working order. There were no cracks, fluid, or any other sign of a close to failing drive belt. I could even still read the part number on the belt. So, I was lied to. The part did not need to be changed. Further, based on the condition of the bolts holding the belt cover in place it is extremely unlikely that they even checked the drive belt, or many of the other parts they claim in their routine inspection. Fortunately I am proficient enough with my vehicle to double check against their claims but I know many people who are not and would have paid out a good chunk of change for a repair which was unnecessary. it is safe to say that I will not be returning to Bertera Subaru Hartford as a customer in any capacity; service, sales, nor parts. More
by C123
Employees Worked With
Freddie Ellis
February 14, 2020
Dan Leary was great! I was very fortunate to have Dan Leary assisting me in the purchase of my 2020 Outback. He was so caring and interested in making sure I had a good c I was very fortunate to have Dan Leary assisting me in the purchase of my 2020 Outback. He was so caring and interested in making sure I had a good car-buying experience. He went way out of his way to take good care of me and make sure I was able to accomplish everything I needed to do to smooth this transaction. I highly recommend Dan! More
by Blakes
Employees Worked With
Daniel Leary
February 07, 2020
Bought a vehicle they said I was going to have free tires for lifetime that did not happen, they supposed to service my car before I get it they didn't change oil and filter have to do it on my own, I checke for lifetime that did not happen, they supposed to service my car before I get it they didn't change oil and filter have to do it on my own, I checked the oil wasn't as for a car from the dealer, every time I call they give me the runaround with the tire for life deal, so end up buying my own tires, not satisfied with all promise they offered at time of buying and then didn't back up there deals of tires for life... More
by Guayakan
Employees Worked With
Brenda Colon, Jose Texidor
February 02, 2020
Feel cheated with Tires for life program Bertera subaru I bought my Subaru in 2016 and was told that, Tires for life program was supposed to be free as long you got the car serviced by Bertera. I got the ca I bought my Subaru in 2016 and was told that, Tires for life program was supposed to be free as long you got the car serviced by Bertera. I got the car serviced as per their terms and when I was due for the tire change. they told me that only $600.00 is what you are elgibile for and the Tires price was something like 968.00. I ended up paying extra for tires in addition to the mounting and alignment charges. At the time you purchase the car, It was never written that you are eligible for only $600.00 (max). Beware. I worked with Antony in the Service department and let him know that it was not right. He did not bother to address and said these are the terms and conditions. I am looking to buy another subaru for my child. I will definitely not go here as everything is hidden and the truth is not spoken upfront. More
by hari2020
Employees Worked With
Antony
December 30, 2019
Recently leased a 2020 Forester Sport from Bertera and have to say it was the best buying experience I have ever had thanks to our sales person Cassidy Vaughn. Cassidy’s easy going personality and his ex have to say it was the best buying experience I have ever had thanks to our sales person Cassidy Vaughn. Cassidy’s easy going personality and his experience and knowledge of the Subaru product made it easy and fun buying our car. Have recommended Betera and Cassidy to Family and Friends More
by Suegovoni
Employees Worked With
O'neal McDonald, John Hair, Cassidy Vaughn, Jesse McFarland
December 14, 2019
Cassidy Vaughn was great. I recently purchased a 2020 Forester from Bertera. My salesperson was Cassidy Vaughn. He was very knowledgable about the vehicle and gave me a great d I recently purchased a 2020 Forester from Bertera. My salesperson was Cassidy Vaughn. He was very knowledgable about the vehicle and gave me a great deal. I was in and out in a few hours with the car I had hoped to get. I would recommend Bertera and Cassidy. More
by jdauch
Employees Worked With
Sherry Antoni, Cassidy Vaughn
September 04, 2019
Repair of 2019 vehicle Unfortunately my experience here was absolutely terrible. My car needed to be looked at right away and A few days later whenever I called it still had Unfortunately my experience here was absolutely terrible. My car needed to be looked at right away and A few days later whenever I called it still hadn’t been looked at. Every time I asked for an update or something about my car they didn’t even know it was there. Ended up bringing it elsewhere. More
by J
Employees Worked With
Not going to name
August 28, 2019
Terrible and dishonest sales experience! Please go to a different Subaru dealership. After many texts and finally a phone conversation, one of their sales managers, Lucius, and I agreed on a Please go to a different Subaru dealership. After many texts and finally a phone conversation, one of their sales managers, Lucius, and I agreed on a sale price on a 2019 Subaru Forester and trade-in value on my vehicle of which I gave them a deposit over the phone. I asked Lucius to follow-up with a text or email confirming the agreed sale price and trade-in value of which I did not receive. The next day I received a text from Lucius who stated management did not agree on the trade-in price. Typical bad car sales experience. More
by RN
Employees Worked With
Lucius Ulett, Lucius Ulett
June 30, 2019
The best place to buy a car Everyone is very friendly and helpful. From the sales people all the way up to the General Manager. They are doing everything they can to work with y Everyone is very friendly and helpful. From the sales people all the way up to the General Manager. They are doing everything they can to work with you and give you the best deal. That's my 2nd Subaru from Bertera Subaru in Hartford and i have and will tell all my friends about them! More
by BKHARLEY)3
Employees Worked With
Raz Ghazarian, Chris Piteo, O'neal McDonald, John Inghilleri, Eliezer Valdes, Tim Austin, Tomm Holigan, John Hair, Sherry Antoni
June 02, 2019
Be aware of the finance department!!! I verbally agreed with the finance department to pay 5% of interest rate on the loan. I was initially told that i was going to pay 8 % which i disagre I verbally agreed with the finance department to pay 5% of interest rate on the loan. I was initially told that i was going to pay 8 % which i disagreed. I have a credit score of 800 and put down 35% deposit for the car. After signing all the paper work and went home with the car, I went through all the paper work and realized that i was charged 6.09 % of interest rate instead of 5% as initially agreed. I was also expecting to receive 2 keys for the car instead i was given only one and was told that i need to order another key and pay more than $300 for it. The two front tires were in bad shape and i was expecting that they will replace them. They did not. I will have to buy two tires in the next few days. MY advice to everyone who is planing on dealing with this dealership: Never trust what they tell you verbally. Take your time and read all the paper work before signing them and don't let them distract you with nonsense stories. Make also sure that your car come with at least 2 keys instead of one. More
by Saha
Employees Worked With
Jonathan,, Kristen Theodore, Sherry Antoni
