Berman Hyundai

The service I received recently was a huge step back for Hyundai. I have generally really loved the company and the quality. But on a recent visit I had a 3pm appt for a basic oil change. It was still unde Hyundai. I have generally really loved the company and the quality. But on a recent visit I had a 3pm appt for a basic oil change. It was still under warrantee so it would be free. I called around 1:15 PM to say that my day had freed up and I could come earlier if they would like. The woman told me they had a 1:30 and a 1:45. I chose the 1:45 and showed up at exactly 1:45 PM. I was told to wait in the waiting room and someone would come tell me if there was anything I needed to make a decision on. I waited for an hour and a half. It’s now 15 minutes after my original 3 PM time and I’m of course thinking why didn’t I just come at 3 PM, why did she have me come at 1:45 PM? I asked the gentleman who’s helping me What’s going on and he says it’s gonna be another half hour at least. I told him it would be nice to have known that so I could’ve gone and got some lunch or something. No apologies or anything I go to get some lunch and come back thinking my car should be done. It’s now about 4 o’clock. I sit down and wait for another 50 minutes. I leave the dealership at 4:50 PM. Three hours later. For an oil change. And no indication of any of this in advance. Basically I feel like they saw me as a free customer and consequently decided I wasn’t urgent or important. I saw so many people come in and out of the waiting room while I was there. It was extremely frustrating and not a single apology or remarked from anybody. And the gentleman who originally had helped me didn’t even come to give me my keys at the end he sent a younger guy who knew nothing about what was going on. Extremely frustrating and disappointing to me, Hyundai. I don’t think I’ll be servicing my car here again. More

Bad attitude and bad service. Won’t go back there unfortunately as other locations offer way more than this place does. Won’t go back there unfortunately as other locations offer way more than this place does. More

The service Department is great! Very unexpected sudden engine failure on a used Hyundai I bought last year. They took care of it and worked with me without sales pressure. I will be Very unexpected sudden engine failure on a used Hyundai I bought last year. They took care of it and worked with me without sales pressure. I will be returning for general maintenance going forward! More

Liars, not to be trusted with your car. Horrible customer service. Claim to perform work they did not do. Horrible customer service. Claim to perform work they did not do. More

Removed my garage transponder and didn’t tell me (after service) so I couldn’t pull in my downtown Chicago garage!! They had to come down and get the car where I know they lied about where it was found service) so I couldn’t pull in my downtown Chicago garage!! They had to come down and get the car where I know they lied about where it was found More

it took 6 days to do diagnosis and no communication at all. disrespectful technicians. KB OR KD IS VERY DISRESPECTFUL AND LIAR SERVICE EMPLOYEE. all. disrespectful technicians. KB OR KD IS VERY DISRESPECTFUL AND LIAR SERVICE EMPLOYEE. More

It’s nice, clean, customer service was excellent. They got me in and out. Job well done They got me in and out. Job well done More

It's a small Dealership with an even smaller service team due to that Fact. Service is slow, Came in for an engine knock and it seemed nothing was done. asked for service papers and there was nothing on the due to that Fact. Service is slow, Came in for an engine knock and it seemed nothing was done. asked for service papers and there was nothing on there about the issue I came in for! so I had to take it to another dealership after the vehicle has been in there for four weeks and I was four weeks without a vehicle that I just purchased. Its not on them this is on the Higher-ups of Hyundai, they didn’t want to approve the engine because I bought the car from somewhere else. They wanted the engine to be at complete failure(100%) (Engine failure 80%) before they approve a new engine even though it’s under warranty. I feel like the people in there are Willing to help you. They just need approval to help which is hard to get if the vehicle is not under warranty! The service team gets five stars from me they just don't have the right manpower to Speed up run time and a lot of them are working on there off days. Just keep that in Mine when going to this dealership! More

Awesome and exceptional service! Would recommend to everyone that needs great and awesome service or work done on their car! Would recommend to everyone that needs great and awesome service or work done on their car! More