Berman Hyundai

Part 2. After seeing my review, Scott the manager at the said dealership asked to be contacted, which I did in an email, outlining the horrible experience a After seeing my review, Scott the manager at the said dealership asked to be contacted, which I did in an email, outlining the horrible experience and situation Hyundai of Lincolnwood has put me in. He NEVER responded. In addition, they took the loaner back, I surrendered the vehicle, and they won’t credit me for all payments, insurance etc, unless I fill out forms and submit. Also they told me to continue making payments on the vehicle I don’t have, or my credit PART 3 Surprisingly and more importantly, the GM at this dealership Scott did contact me and asked what he could do to make it right? I told him my story and what I expected from them to make it right, and to my surprise he did. Scott stepped up, made it right and truly understood what it means to keep the customer happy as well as do the right thing! Faith restored. More

Part 1 of 2 It is with sadness and dismay that I am writing this review which was advised and suggested by 2 Corporate Vehicle Headquarters to include Hyundai. Case ID# 40987351 was placed yesterday writing this review which was advised and suggested by 2 Corporate Vehicle Headquarters to include Hyundai. Case ID# 40987351 was placed yesterday with Corporate Hyundai yesterday evening due to an ongoing unresolved issue dating back to April 2025 when I purchased a car from Hyundai of Lincolnwood. I hoped to work aside Hyundai of Lincolnwood and the due diligence of the dealership’s management. 1. In retrospect, this was red flag leading up to negative and uncertain events to follow. Upon moments prior finalizing the purchase of my car, Hyundai of Lincolnwood advised me they lost the 2nd key fob for my car. Maulik smoothed it by agreeing to add all weather mats and charging package that the car was missing and listed on the car’s inventory listing. All products were added to the purchase paperwork as owed by Hyundai of Lincolnwood and advised it would arrive within 2 weeks of purchase (key fob, key insert and charging package), would arrive at their dealership and they would coordinate reprogramming my car and the 2 key fobs with Toyota of Lincolnwood. Not resolved since mid-April. 2. The dealership requested I come back next day, as they would detail the car, remove the impending smell of wet dog from the car, remove stain from leather seats and have the all-weather mats installed. All weather mats were installed, spot removed, and smell neutralized. Car was washed not detailed 3. The next day, I signed and finalized the purchase. I drove off the lot and less than 1 hour I discovered that the automatic front passenger side window was not working from the driver’s control panel. I was advised by my sales associate, to bring my car back for service. A loaner was given to me and 1 week later I got the car back However, point #1 – Missing and status unknown 4. I owned my car for 2 week and drove it a total of 2 hours at most. I drive off the lot after getting my window serviced, attempted to bring down the visor to shield my eyes from the sun with difficulty. As I drove, attempting to push the visor in place, it popped out quickly and jabbed me in the eyes. Hence, I notified Hyundai of the safety issue with the visor not working and was told it not in their preview to fix. Not resolved. 5. Appointment was made to do a full inspection at a Certified Toyota Dealership and to make sure and service the car for any up to date maintenance. Reviewed front to back finding. Car is working and running great with only 1 safety issue – Visor not working as it should and the Hood Rod and gasket missing. Not resolved Their finance associate state in a civil manner, that sometimes parts are on back order. I agreed and responded, “If that was the case, due diligence, would dictate to notify me of the delay.” Maulik responded that it is on the sales associate that sold you the car. Note: communication with the sales associate was established, all questions and status updates were given to Maulik as was the point of contact on the part ordered. Maulik confirmed everything had come out of his pocket, he was the person who initiated the order. Hence, it is Maulik responsibility to advise me of any delay. Maulik has not taken direct responsibility, rather imparting everyone other than himself are the ones with deficiencies, and I am unreasonable and difficult the last 1.75 months trying to resolve this matter. I anticipated having a great experience buying my vehicle from Hyundai of Lincolnwood and the partnerships with their sister companies. This experience has led up to heartache, frustration, segregation, being treated awful because I bought a pre-owned car other than a Hyundai (Note: out the door my costs were above the cost if I purchased a new Hyundai vehicles from their dealership) and met with unprofessionalism from management at Hyundai of Lincolnwood. In conclusion, my experience and rating is subpar and hope no other customers must go through. More