Berman Hyundai

Great experience and very happy with purchase. Will Recommend this dealer to others. Great car. Transparent pricing. Very prompt in following up before and after pur and very happy with purchase. Will Recommend this dealer to others. Great car. Transparent pricing. Very prompt in following up before and after purchase. More

Astounding Unprofessionalism My salesman got me a great deal on my new car, but my overall experience was terrible due to some issues during the purchasing process and following m My salesman got me a great deal on my new car, but my overall experience was terrible due to some issues during the purchasing process and following my purchase. Angel Vazquez was very, very rude regarding his interpersonal skills and very dishonest. He lied multiple times about what the standard financing rate (3.59%) was for Hyundai Motor Finance, which I only knew from beginning a deal with another Chicago Hyundai dealership via email. He told me he could do no better than 5.99%, then 3.99% after I pushed back. He told me there was nobody available to contact because it was late. It was only when I started to walk away from the deal that he said, give me 15 more minutes to contact someone at finance...imagine that. I completed my deal on a Thursday and came to pick the car up on the following Saturday because after 3.5 hours of negotiating the deal was completed late after the dealership closed. It took over 3 hours from the time I came in on Saturday to actually drive away with the car due to one of my documents of proof of residency being illegible and the car not being cleaned and prepped to go. I understand that Saturday is a very busy day, but the dealership had 2 days to get the car ready. I assumed sending my documents via email 2 days prior to picking up the car would have prevented that the issue with that. Those documents just needed to be printed upon receipt to prevent that. I'm also not sure why the car was not cleaned and prepped the morning before I came in or even while the paperwork issue was being resolved. Again, I scheduled the time to come pick up the car and complete the paperwork. The finance team was ultimately the worst to deal with along with those who answered the phone when calling the main line. The nicest person I came in contact with during my whole experience was John Jager in finance who unfortunately "left the company" the day after I purchased my car. I attempted to contact him via email the day I bought the car just when I got home to cancel the extended warranty I purchased last minute. Upon trying to contact the dealership to cancel this, it took a week for someone to tell me that John had left. The staff over the phone told me multiple times that no one in finance could help me to make this cancellation because Lisa Yassin, the manager, was on vacation and wouldn't be back for about 10 days. I found it hard to believe that there was absolutely no one in the finance department for a week, so I finally ended up going to the dealership in person. I walked in and asked to speak to finance so that I could "purchase an extended warranty" because it was clear no one wanted to talk to me to cancel the one I purchased- which I understand. This was the only way that I was finally able to speak to someone in financing. A manager, Amy Black, from Grossinger Toyota who was filling in for Lisa helped me cancel the extended warranty without any problems. Amy was very professional and is clearly fit for her position. When Lisa returned to work, she returned my call after 3 days of being back at after I had left her multiple messages and voicemails. I realized she only returned my call because she needed my proof of residence to complete the financing on the car. I emailed her the document, replied once, and I replied back to that asking for a confirmation of my extended warranty cancellation. She of course never replied to that because she already had the document she needed. I finally got ahold of Joanne Kemeras in finance, again after calling the dealership multiple times, who did send me the confirmation very quickly. She was one of the most helpful staff members I talked to throughout this ordeal and, by far, the most professional. Amy Black from Grossinger Toyota and, Joanne Kemeras and John Jager from Grossinger Hyundai, on the other hand, were a breath of fresh air with their professionalism and hassle-free interactions. The lack of professionalism by Angel Vasquez and Lisa Yassin was astounding. The staff answering the phones and my salesman were very unwilling to give me the contact information for the finance department. I would 100% recommend considering visiting another Hyundai dealership. More

Kam Garraway Kam did an exceptional job. When I came in I told him I had already spent two hours at another dealer and felt that they had wasted my time and asked Kam did an exceptional job. When I came in I told him I had already spent two hours at another dealer and felt that they had wasted my time and asked that this not happen again. He was incredibly straightforward and acted with integrity. He made my car buying experience a positive one. More

Poor customer service My sales person did the work a porter should have done. Management does not return calls. Dealership needs work on customer service and satisfaction. My sales person did the work a porter should have done. Management does not return calls. Dealership needs work on customer service and satisfaction. Short staffed on a Saturday More

Beautiful car, good deal! My wife and I really like the 2018 red Sonata we're leasing. Our salesperson Angelina was wonderful and helpful the whole time but especially once we My wife and I really like the 2018 red Sonata we're leasing. Our salesperson Angelina was wonderful and helpful the whole time but especially once we figured out what we really wanted. It did take a few back-and-forths to come to a deal and the initial lowball offer for our trade-in wasn't appreciated. I guess that's how it's done in dealerships though. We are ultimately happy with our new car though. More

Hynday Elantra I would say the way that they treate me at the dealership was great, friendly, not pushy especially Steve the employee that he worked with me he was s I would say the way that they treate me at the dealership was great, friendly, not pushy especially Steve the employee that he worked with me he was so gentle, friendly & finally am so happy with my new the car. More

My review of Grossinger Hyundai My car buying experience was definitely a positive one. Ryan took the time to determine what was the right car for me at the most cost-effective pric My car buying experience was definitely a positive one. Ryan took the time to determine what was the right car for me at the most cost-effective price point and got us a great deal on our Elantra. Will definitely recommend him to anyone looking for a Hyundai. More

NINOS DEKELAITA Thank you. I thought from start to finish it was very helpful. The sales team was willing to listen and assist with everything and every question I ha Thank you. I thought from start to finish it was very helpful. The sales team was willing to listen and assist with everything and every question I had. More

Chelsea was awesome!!!; From beginning to end. I was just amazed by how amazing she was, she was by far the most persistent sales person I have ever had in was awesome!!!; From beginning to end. I was just amazed by how amazing she was, she was by far the most persistent sales person I have ever had in my life. Thank you so much Chelsea for being a great salesperson. I will definitely be back to Grossinger Hyundai More

Great place to buy. Car They were very specific about all questions I asked. They understand I am extremely picky, very extremely, some would say over board picky, but never They were very specific about all questions I asked. They understand I am extremely picky, very extremely, some would say over board picky, but never said anything bad. They also tried to make the wait time comfortable as well. Pointed out I can get my car washed anytime. More