Berlin City Toyota of Portland - Service Center

Minimal repair where minimal is appropriate Relatively minor damage beneath the engine compartment could have been an excuse for a very expensive replacement part and installation. A very practi Relatively minor damage beneath the engine compartment could have been an excuse for a very expensive replacement part and installation. A very practical repair saved me a lot of money. More

The service was pleasant, efficient, and thorough. Thank you for a quick and pleasant car inspection. The appointment started on time, took less than an hour, and the customer service person gave me a Thank you for a quick and pleasant car inspection. The appointment started on time, took less than an hour, and the customer service person gave me a detailed review of the state of my car. Thank you Toyota! More

Service visit My visit today was for a Maine state inspection. My service visit today was excellent as always. Very friendly faces and speedy service! Thanks again! My visit today was for a Maine state inspection. My service visit today was excellent as always. Very friendly faces and speedy service! Thanks again!! More

Prompt reliable service , was easy and convenient to schedule a follow up appointment for a minor warranty repair. Vehicle was ready when promised and shuttle rides worked o , was easy and convenient to schedule a follow up appointment for a minor warranty repair. Vehicle was ready when promised and shuttle rides worked out conveniently. More

Oil change went smoothly We dropped our car on the evening before our 9:00 AM appointment for an oil change and routine check-over. Got a call before 9:00 that the car was re We dropped our car on the evening before our 9:00 AM appointment for an oil change and routine check-over. Got a call before 9:00 that the car was ready to pick-up. Staff, as always was friendly and helpful. More

Great Experience The staff were very friendly and helpful, the person that helped me out the most was Jeff, and he was very personable and made the experience very eas The staff were very friendly and helpful, the person that helped me out the most was Jeff, and he was very personable and made the experience very easy going. Was very pleased with the experience overall. More

Service was quicker than anticipated! I find Berlin City to be punctual and know what they are doing, fair prices as well as being very friendly. I got to read the paper, drink coffee but I find Berlin City to be punctual and know what they are doing, fair prices as well as being very friendly. I got to read the paper, drink coffee but missed the chocolate donuts - the car got a nice wash though! Mrs. B. More

Excellence Was in for an exhaust repair and the total was almost $1000 under the estimate and took 90 min less than expected. Great service and wonderful staff. Was in for an exhaust repair and the total was almost $1000 under the estimate and took 90 min less than expected. Great service and wonderful staff. Will be continuing to go there for service. More

Positive from Start to Finish Got me in for basic service appointment on 24 hours notice. Greeted warmly and by people who clearly know what they are doing. Service performed on Got me in for basic service appointment on 24 hours notice. Greeted warmly and by people who clearly know what they are doing. Service performed on time and well. If there is one thing that could improve, it is phone responsiveness. The service writers are focused on clients who are present, so I had two messages that weren't returned in as timely a manner as they might have been. That said, when I did talk to focus, they were friendly, knowledgeable and helpful. More

Quick service , in for oil change. Came in before mileage due date. 2013 Avalon with 23,500 miles and they say my tires need to be replaced! I don't understand t , in for oil change. Came in before mileage due date. 2013 Avalon with 23,500 miles and they say my tires need to be replaced! I don't understand this, at all. All my service has been done at Berlin except when I purchased car from Prime. I followed my salesman here but now he move over to Lexus. Anyway my tires should have been rotated to keep wear even. I'm disappointed that the test results I was handed showed one tire needing immediate attention, one perfect, the other 2 ok. 24,000 miles? Poor tire life. A car of this value should have had a better wearing tire or the service should have been better. I bring my car in to Berlin for air pressure adjustments also. I can't figure it out! I drove 50,000 miles on my Michelin tires I had on my Lincoln Towncar before needing new tires. I guess my next set will need to be researched and better serviced. More