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Berlin City Toyota of Portland
Portland, ME
1,140 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps.
The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,140 reviews
September 14, 2017
Very Professional Been a customer at Berlin since 2012 and never had a bad experience. Very reliable. Very Professional and very informative as to the service I recei Been a customer at Berlin since 2012 and never had a bad experience. Very reliable. Very Professional and very informative as to the service I received. More
by Barebutt
Employees Worked With
Amy Dunn
September 14, 2017
Pre-Road Trip Service Received excellent service from the moment we arrived for 25,000 mile service. From our greeter to our service rep, Amy Dunn, the entire experience w Received excellent service from the moment we arrived for 25,000 mile service. From our greeter to our service rep, Amy Dunn, the entire experience was as close to perfect as it gets. More
by Jungpana
Employees Worked With
Amy Dunn
September 14, 2017
Excellent, professional & timely . Clear & direct communication re work today & future appointment. Clear expertise with clients & make of car. Waiting time brief with updates & comfo . Clear & direct communication re work today & future appointment. Clear expertise with clients & make of car. Waiting time brief with updates & comfortable waiting area. More
by jmc48
Employees Worked With
Jeff Bishop
September 14, 2017
Try Try again The Berlin city service team is very committed to making sure that I am happy with my experience. They have continually worked hard to retain my busi The Berlin city service team is very committed to making sure that I am happy with my experience. They have continually worked hard to retain my business as we worked through issues in the past and it shows in the service level. Gary and Diane as well as the sales team were fantastic. They took the time to check in with me and make sure I was taken care of. My only feedback for improvements is to 1) make sure that the mirror hanger, seat cover etc are removed from the vehicle. 2) Although I ALWAYS request that my vehicle not be run through the car wash at the dealership, the technician should wipe away the excessive grease prints from the wheels after performing the tire rotation. More
by HodgesYOTA
Employees Worked With
Gary P and Diane in service, Matt (sales director) and Mike Profenno in sales
September 14, 2017
Fast, efficient, and friendly My car was taken in at my appointed time and it was ready sooner than I had expected. I was very pleased with the service I received. My car was taken in at my appointed time and it was ready sooner than I had expected. I was very pleased with the service I received. More
by BJB
Employees Worked With
Amy
September 13, 2017
I purchased a 2018 Camry XSE V6. Peter Thibault, my salesman Peter Thibault couldn't have been better. He sat in the 2018 XSE with me and explained all the new features. He answered my questions with patience an Peter Thibault couldn't have been better. He sat in the 2018 XSE with me and explained all the new features. He answered my questions with patience and respect. He offered his help if I needed it in the future and cold beverages. He was attentive when my wife had questions. Overall a very positive experience. We are thrilled with the vehicle. More
by Big Mo
Employees Worked With
Peter Thibault
September 11, 2017
Excellent Experience From the. first tech to the last person I spoke to,everyone was very attentive and.polite. Car service was sooth and well done. She explained everythi From the. first tech to the last person I spoke to,everyone was very attentive and.polite. Car service was sooth and well done. She explained everything before and after the service was performed. Great great visit. More
by Happycat
Employees Worked With
I'm sorry I forgot her name,but she was excellent
September 11, 2017
Fantastic service! Amy was absolutely lovely from minute one. Best customer service department. Excellent explanation delivered in a friendly manner. Will recommend Amy was absolutely lovely from minute one. Best customer service department. Excellent explanation delivered in a friendly manner. Will recommend this dealership to anyone and everyone. More
by Christine99
Employees Worked With
Amy
September 11, 2017
appointment for routine maintenance Amy Dunn was fantastic - helpful, friendly, efficient, and informative. I could not have been more satisfied with her attention to our car and to m Amy Dunn was fantastic - helpful, friendly, efficient, and informative. I could not have been more satisfied with her attention to our car and to me. More
by ?merida?
Employees Worked With
none
